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Sportaza Casino - opšta diskusija (strana 2)

pre 3 godina od marcusitu1232
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Jaro
pre 9 meseci

U početku sam tražio povlačenje koje je čekalo oko 10 dana. Kasnije me je kompanija kontaktirala i obavestila me da će povlačenje biti izvršeno tek nakon verifikacije mog naloga. Kada sam zahtevao verifikaciju naloga, naišao sam na probleme sa vodičem za verifikaciju kompanije, što je dovelo do dodatnih 4 dana čekanja. Nakon što sam rešio ovaj problem, poslao sam dokumente i čekao još 6 dana. Potom me je kompanija ponovo kontaktirala i obavestila me da je moj bankovni izvod neovlašćen, iako sam ga preuzeo direktno iz sistema banke. Konačno, uspeo sam da verifikujem svoj nalog, verujući da je problem rešen i da će plaćanje biti samo pitanje vremena. Međutim, danas je poslednji radni dan i uplata još nije izvršena. Kakav užasan kazino!

Automatski prevedeno:
pre 9 meseci

Želeo bih da izrazim svoje duboko nezadovoljstvo uslugama koje pruža ova kladionica. Od trenutka kada sam odlučio da se registrujem, suočio sam se sa nizom problema koji su, nažalost, prešli svaki razumni rok.

23. ovog meseca doživeo sam neprijatno iznenađenje da sam naišao na virtuelno okruženje puno problema koji su, osim što su ugrozili moje korisničko iskustvo, naneli štetu mom mentalnom zdravlju. Kašnjenje u verifikaciji mog naloga i naknadnom povlačenju mojih dobitaka je bio pravi udarac za poverenje koje sam u početku ukazao ovoj platformi.

Stres izazvan ovom situacijom je nemerljiv, a evidentan je nedostatak posvećenosti Casino Sportaza. Vredi napomenuti da sam, istražujući kladionice, naišao na klasifikacije koje ukazuju na to da je ona najgora u sektoru, prema recenzijama sa sajtova specijalizovanih za kazina.

Ne mogu da ne pomenem kašnjenje u povlačenju sredstava, što samo potencira moju frustraciju. Zahtevam da odgovorni tim odmah preduzme mere za rešavanje ovih problema i vrati moje poverenje u integritet ove kladionice. U suprotnom, bićem primoran da tražim pouzdanije alternative koje su posvećene zadovoljstvu korisnika.

Automatski prevedeno:
emanuelcrente
pre 9 meseci

Thank you for describing your situation more. According to what I have learned, you went through verification after some time, which of course must be successful before you try to get your money. 

However, I see that you still can't get your money out, which is quite strange. Did the casino give you a reason since you've already verified ? 

Anyway, does your case concern sports betting or did you play any slots? 

pre 9 meseci


Laku noć. Jednostavno se izvinjavaju i uz nepoštovanje navode da isplata kasni. Učestvovao sam u kazino igrama i sportskim kladionicama, ali sam tri puta otkazao isplate zbog prevelikih kašnjenja, što me je učinilo nestrpljivim. Juče sam otkazao povlačenje 1000 reala, pošto više nemam strpljenja da se bavim ovim kazinom.

Automatski prevedeno:
pre 9 meseci


Laku noć. Jednostavno se izvinjavaju i uz nepoštovanje navode da isplata kasni. Učestvovao sam u kazino igrama i sportskim kladionicama, ali sam tri puta otkazao isplate zbog prevelikih kašnjenja, što me je učinilo nestrpljivim. Juče sam otkazao povlačenje 1000 reala, pošto više nemam strpljenja da se bavim ovim kazinom.

Automatski prevedeno:
pre 9 meseci

Da ne spominjemo da je veb lokacija pravi haos; Stalno sama završava sednicu, bez ikakve moje akcije. Izbegavajte ovaj kazino po svaku cenu, to je užasno iskustvo. Danas me boli glava zbog ogromne frustracije koju izaziva sajt Sportaza.

Automatski prevedeno:
emanuelcrente
pre 9 meseci

So, if I'm not mistaken, now you prefer to lose the money instead? I believe it must be painful, but on the other hand, that money is yours, right? Is there any chance you would reconsider the options?

Set up the withdrawals again and focus on the complaint. Needless to say, that casino with such a score should be able to cooperate far better, if you ask me.

pre 9 meseci

Poštovana zajednica,


Ukratko ću objasniti svoj problem. Imam račun na koji sam deponovao €10,000 i trenutno sam zaradio plus €85,000 kroz klađenje i kazino (prvenstveno BJ). Pošto sam već igrao tamo ranije, moj VIP status je bio 5 i mogao sam da isplatim 1.500 evra dnevno ili 20.000 evra.


Nakon isplate €35,000, moj VIP status je sada smanjen na 1 - uprkos mom veoma velikom prometu (oko €1,000,000 samo u kazinu od početka godine) file

Što znači da sada mogu da plaćam najviše 7.000 evra mesečno (500 evra dnevno), što se po mom mišljenju ne čini opravdanim s obzirom na prodaju. Relevantni pasusi u uslovima i odredbama ostavljaju dosta prostora za kladionicu, ali po mom mišljenju bilo bi potrebno detaljnije objašnjenje VIP statusa jer, kao iu mom slučaju, oni očigledno idu na teret kupca.


file


Dakle, moje pitanje je da li bi vredelo da vam se žalim? Pošaljite povratne informacije i hvala vam na usluzi.

Automatski prevedeno:
TOMK2015
pre 9 meseci

Hello, I see that your post is mostly about the withdrawal limit. 

However, as far as that is concerned, since the casino has Terms and Conditions and your VIP status is no longer at level 5, I'm afraid the casino has the right to do such a thing. 

Of course, I understand that this is not pleasant and it will be difficult to withdraw with such a limit, but we probably won't be able to do much about it. 

Anyway, did the casino also tell you why your VIP status changed and also your limit? 

Jaro
pre 8 meseci

Ne, ne baš, prihvatam da to samo traje duže (7.000 evra mesečno nije mala suma) - jedino što me naglašava su loša iskustva sa ovim vlasnikom (sve dok dobijam svoj novac, neću nije briga), ali to je verovatno slučaj sa mnogim ljudima poput ovog kladioničara/kazina, jer ima mnogo negativnih komentara o svim kazino operaterima, bez obzira da li rade skoro sve kako treba.


Što se tiče vašeg pitanja, ne, nisam dobio objašnjenje, iako sam pitao putem e-pošte. Jedini faktor koji se promenio nedeljama je to što nisam napravio depozit (promet je relativno visok - i kazino i kladionica).

Ažurirano od strane autora pre 8 meseci
Automatski prevedeno:
TOMK2015
pre 8 meseci

Hello there. I do understand your concern, in my opinion, though, the casino really could give you an explanation about the changing of your VIP level.🤷‍♀️ At least there is no problem with the withdrawing until now, right? Hopefully it stays that way, and, please, let us know if anything changes.

So how do you actually get to that high VIP level, anyway? Is it just by making deposits, or is there also other ways included? 🤔 Also, if you are interested, you could write a user review about your experience at this casino, so maybe it'll help other players, to now what they could come across to if playing there. To do so, just click/tap on this link. 😉

pre 8 meseci

Dobar dan.

file

Dobio sam ovu izjavu, ne može biti tačno da sam igrao manje, nego više (prodaja u BJ-u ponekad je dostizala 6 cifara dnevno, barem vikendom - ali to je bilo samo malo gore-dole) i promeniću ovo zasnovano na strategiji platforme (Potnji motiv je da ako držite igrače na veb lokaciji dovoljno dugo sa svojim dobicima, oni će ponovo prokockati svoje dobitke).


Pretpostavljam da je sistem "prepoznao" da sam ja kao depozit igrača = povlačenje i stoga VIP LVL 1. Dobio sam nivo 5 nakon depozita od približno 25.000 € (bez povlačenja). Nakon toga sam deponovao još €10,000 -> pošto je sreća i cca. od povlačenja = €35,000 VIP LVL 1.

Ažurirano od strane autora pre 8 meseci
Automatski prevedeno:
TOMK2015
pre 8 meseci

Hi. If I understood correctly from the translation of that email, in my opinion, what they meant, the lowering of your VIP level is related to you not depositing anymore. Try not let them to influence your decision, though. Are you going to try and ask to submit the form to higher your withdrawal limits, as they recommended? 🤔


pre 8 meseci

ispravno. Zamoliću VIP uslugu da mi poveća limit, ali bih se iznenadio da je to uspelo (ali vredi pokušati).

Automatski prevedeno:
TOMK2015
pre 8 meseci

Hey. That sounds ok to me, you should try that, in case it'll work, so you would be able to withdraw the money faster. Let us know, please, how it goes.

pre 8 meseci

Nakon što sam pitao, moj saldo je verovatno previsok... to znači da ako izgubim mnogo, mogu da zahtevam dodatnu isplatu ili da promenim granice isplate.

Automatski prevedeno:
TOMK2015
pre 8 meseci

Hey, sorry you have to go thru all this, really. So are you just gonna be patient and wait to get the whole amount slowly out from your account at the casino? I hope everything will work out well for you. If you need any help, just let us know please.

pre 8 meseci

Be very careful with this casino. I am not playing here anymore! When you try to deposit money using a card, they charge you double the amount. The first payment goes through automatically (because the bank already knows this source), and the second payment usually has some weird name for the company that charges you and asks for verification. Since you have just asked for a deposit of 50 euro, you get a notification to accept and since you have just asked for it you press accept! Only after that did I see that the first charge of 50 euros went through and that there is a second simultaneous charge of 50 euros that you approved because you thought that it is from the casino, but it is not, it is from a scamming location! Since you pressed approve to your bank you can't get you money back! When you ask the casino what the second charge is, the casino doesn't know! But the charge is at the same time and the same amount! It is too good to be true. This is a big scam; be very careful with this site!!! I would not suggest you to play at all! They have found a very clever way to scam people! Maybe this scamming method exists in other casino's so be careful with this tactic!

GolDj
pre 8 meseci

Hello and thank you for sharing your experience, which really is an unpleasant one. After reading the whole post, I can not be sure, if all this could be the fault of this particular casino, to tell you the truth. 🤔 It actually seems to me like a very sophisticated scam, I could say. This is because the card is best abused at the moment when you actually pay something with it, as was exactly your case. Have you tried to get in touch with your bank, regarding this? Maybe you should try to report it as a misuse of the card, because if you have actually confirmed it in the online banking, then it will be difficult to prove that it was not an intention. Do you know, what I mean? Talk to your bank about it and let us know, please, how did it all go, because I really would like to know the outcome.

Romi
pre 8 meseci

I have talked to the bank, reported it, and canceled my card right away!! I told them all the story! However, the bank can't do anything to return my money! Because I pressed approve for the charge! And then I figured out how big and sophisticated SCAM it is! Thank God it was a small amount for me... but I want to warn other players to double-check when they get a notification from their card and not right away, even if it is the exact same second and the exact same amount, don't press approve, triple check!!! Even though how to check, because when you try to charge in the app you can see only the approval page and can't see your balance or if there is another charge already at the moment! It is a very sophisticated SCAM! This casino should have been closed yesterday! This is too serious!

GolDj
pre 8 meseci

I am sorry, that you can not do anything about it, really. Unfortunately nowadays there is too many, so called, scams around us. You are right, that everyone needs to be really careful, and thank you for you concern. When it comes to the casinos fault in this particular case, though, I wouldn't be so sure about it, and don't want to point fingers here, without any prove. Therefore I hope all the players will take the best precautions and will be careful, as you said.

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