Zdravo,
čini se da ste prvi igrač koji je spomenuo ovaj kazino, ostavljajući komentare korisnika po strani.
Ove recenzije slobodno provjerite ovdje:
https://casino.guru/Springbok-Casino-review#tab=js-tab-reviews
Mogu reći da je kazino barem licenciran, ali smatramo da su odredbe i uslovi vrlo nepravedni.
Idemo na vaš problem, morate proći verifikaciju računa da biste mogli podići svoje dobitke.
Zamolio bih podršku kazina ili razgovor o tome koji dokumenti trenutno nedostaju, da se uvjerim da ste već sve poslali. Imajte na umu da je najbolji format datoteke .pdf i da su screenshotovi uglavnom zabranjeni.
Provjerite svoju e-poštu za vraćene e-poruke, svaka domena e-pošte ima ograničenje maksimalne veličine priloga. Slobodno pošaljite svaki dokument zasebno, sigurnije je i možete izbjeći nemogućnost isporuke vaše pošte.
Nadalje, možete li podijeliti snimku ekrana na kojoj kazino odgovara da "ne trebaju isplatu", molim vas?
Hello,
it seems that you are the first player who mentioned this casino, keeping user reviews aside.
Feel free to check those reviews here:
https://casino.guru/Springbok-Casino-review#tab=js-tab-reviews
I can say, the casino is licensed at least, but we found the terms and conditions very unfair.
Let's get to your problem, you need to pass the account verification to be able to withdraw your winnings.
I would ask the casino's support or chat about which documents are currently missing, to make sure you have already sent all of those. Keep in mind that the best file format is .pdf and screenshots are mostly forbidden.
Check your email for returned emails, each email domain has its max attachment size limit. Feel free to send each document separately, it's safer, and you can avoid your mail could not being delivered.
Furthermore, can you share the screenshot where the casino replies that "they don't need to payout", please?
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