pre 2 godina
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(NEMAČKI KORISNIK)
Hej ljudi, savetujem svima da ne polože ni cent u ovaj usrani kazino za prevare. Već sam deponovao 500-600 evra poslednja 3-4 meseca i nikada nisam osvojio.... juče sam dobio SMS sa 75 besplatnih okretaja sa kojima sam osvojio 9 I osvojio evra od kojih sam onda napravio 300 UZ uslove klađenja koje sam već postigao. Pre svega, nekoliko puta su propali KIC i sve je kasnilo. Sada misle da njihovi uslovi i odredbe govore da bukvalno možete isplatiti najviše 50 evra sa "bonus novcem". ali je imao besplatne okrete !!! ipak to žele da računaju kao bonus novac!? smešno! Savetujem svima da tamo polože cent!
Vaši tačni uslovi i odredbe koje ste mi objavili bili su,
Evo poruke koju sam dobio, samo držite ruke dalje od njih. ide na "Pokerstars" ili "Stake" NE ulozi, mnogo ozbiljnije!
(GERMAN USER)
Hey guys I advise everyone not to deposit even a cent into this shitty scam casino I have already deposited 500-600Euro the last 3-4 months and never won.... yesterday I received an SMS with 75 freespins with which I won 9 I won euros from which I then made 300 WITH wagering requirements that I have already achieved. First of all, they failed KYC several times and everything was delayed. Now they think their terms and conditions say that you can literally pay out a maximum of 50 euros with "bonus money". but had free spins !!! still they want to count that as bonus money!? ridiculous! I advise everyone to deposit a cent there!
your exact terms and conditions you posted to me was,
Here's the message I got, just keep your hands off them. goes to "Pokerstars" or "Stake" NOT stakes, much more serious!
(GERMAN USER)
Hey leute ich rate jedem davon ab auch nur einen cent in dieses verschissene drecks betrüger Casino einzuzahlen ich habe bereits 500-600Euro die letzen 3-4 Monate eingezahlt und nie gewonnen.... gestern erhielt ich eine sms mit 75 freespins mit denen ich 9 Euro gewann aus denen ich dann 300 gemacht habe MIT wagering anforderungen die ich bereits erreicht habe ersteinmal haben sie mehrmals KYC durchfallen lassen und alles verzögert nun meinen sie in ihren AGBs würde stehen das man mit "Bonus Geld" steht dort wortwörtlich maximal 50Euro auszahlen kann ich hatte aber Freespins !!! trotzdem wollen sie das als bonus money zählen!? lächerlich! ich rate jedem davon ab dort einen cent einzuzahlen!
ihre exakte AGB die sie mir gepostet haben war,
Hier die Nachricht die ich bekam, lasst blos die finger von den. geht zu "Pokerstars" oder "Stake" NICHT stakes, viel seriöser!
Zdravo,
Ne mogu da objasnim vaše gubitke, ali želim da napomenem da svaki put kada uzmete bonus, slažete se sa povezanim uslovima i odredbama - to je normalno. Nikada ne uzimajte bonus kada se uslovi uopšteno čine lošim.
Skoro svaki bonus bez depozita ima ograničenu gotovinu i maksimalnu opkladu. Stoga nije svaki bonus bez depozita zapravo dobar.
Hello,
I can't explain your losses, but I would like to mention that every time you take the bonus, you agree with the associated terms and conditions - that's normal. Never take a bonus when the terms seem bad in general.
Almost every no-deposit bonus has limited cash-out and a maximum bet. Hence not every no deposit bonus is actually a good one.
Danas sam primio sledeću poruku od službenika podrške
Sačekaću i videti... nadam se da je to istina da li mogu ozbiljno da shvatim reči osoblja za podršku?
Received the following message from a support employee today
I'll wait and see... hope that's true can I take the words of the support staff seriously?
Heute folgende nachricht von einem support mitarbeiter erhalten
werde erstmal abwarten.... hoffe das stimmt kann ich die worte des support mitarbeiters ernst nehmen?
Dakle, sada je verifikacija obavljena. Kako je ovo uvek najteži deo, sada ne bih ni sumnjao u probleme. Bankovni transfer može biti brži, ali je ipak razuman, rekao bih.
Javite mi kada primite svoje dobitke. 😉
So now the verification is done. As this is always the hardest part, I would not suspect any problems now. The wire transfer can be quicker, but it is still reasonable, I'd say.
Let me know when you receive your winnings. 😉
Još jedno malo ažuriranje
definitivno postoje prevaranti na poslu, sam sam proverio USLOVE BONUSA i otkrio da je moj slučaj kristalno jasan i da bi morali da mi plate bonus. JER BONUS USLOVI KAŽU SLEDEĆE:
Bonus besplatnih okretaja:
Svi dobici od besplatnih okretaja su bonus novac i, osim ako nije drugačije navedeno u promotivnoj ponudi, biće pretvoreni u pravi novac tek nakon što se ispune uslovi za bonus klađenje.
Za igrače koji NIKAD nisu uplatili depozit na ULOGE, maksimalni iznos povlačenja iz besplatnih okretaja je €50 (1,000kr, $100, £80, C$150) ili ekvivalentna valuta.
U STAKES-u, igrači mogu da povuku svoj stvarni iznos novca i povezane dobitke u bilo kom trenutku. Ako igrač odluči da povuče saldo stvarnog novca uključujući dobitke pre nego što se ispuni uslov za klađenje na bonus, od iznosa za povlačenje će se oduzeti samo bonus saldo
jednostavno su primenili različite BONUS USLOVE za Freecash na moj slučaj.
evo linka do uslova bonusa...
https://vvv.stakes.com/bonus-terms
Another small update
there are definitely scammers at work, i checked the BONUS CONDITIONS myself and found that my case is crystal clear and they would have to pay me the bonus. BECAUSE BONUS TERMS SAY THE FOLLOWING:
Free Spin Bonuses:
All winnings from the free spins are bonus money and, unless otherwise stated in the promotional offer, will only be converted into real money after the bonus wagering requirements have been met.
For players who have NEVER made a deposit on STAKES, the maximum withdrawal amount from Free Spins winnings is €50 (1,000kr, $100, £80, C$150) or currency equivalent.
At STAKES, players can withdraw their real money balance and associated winnings at any time. If a player decides to withdraw the real money balance including winnings before the bonus wagering requirement is met, only the bonus balance will be deducted from the withdrawal amount
they simply applied different BONUS CONDITIONS for Freecash to my case.
here is the link to the bonus conditions...
https://www.stakes.com/bonus-terms
Nochmal ein kleines update
es sind defintiv betrüger am werk, ich habe die BONUSBEDINGUNGEN selbst geprüft, und festgestellt dass mein Fall glasklar ist und sie mir den Bonus auszahlen müssten. DENN BONUS BEDINUNGEN SAGEN FOLGENDES:
Freespin Boni:
Alle Gewinne aus den Freispielen sind Bonusgeld und werden, sofern im Aktionsangebot nicht anders angegeben, erst nach Erfüllung der Bonusumsatzanforderungen in echtes Geld umgewandelt.
Für Spieler, die noch NIE auf STAKES eingezahlt haben, ist der höchstmögliche Auszahlungsbetrag von Freespin-Gewinnen 50€ (1,000kr, $100, £80, C$150) oder Währungsäquivalent.
Bei STAKES können die Spieler ihr Echtgeldguthaben und die damit verbundenen Gewinne jederzeit auszahlen. Wenn ein Spieler sich dazu entscheidet, das Echtgeldguthaben inklusive der Gewinne auszuzahlen, bevor die Bonusumsatzanforderungen erfüllt sind, wird lediglich das Bonusguthaben vom Auszahlungsbetrag abgezogen
sie haben einfach andere BONUSBEDINGUNGEN für Freecash auf meinen fall angewendet.
hier der link zu den bonus bedingungen...
https://www.stakes.com/bonus-terms
Pretpostavljam da se ne radi o opštem bonusu i stanju, već o specifičnom primenjenom na besplatne okrete koje ste uzeli. To je normalno da svaki bonus bez depozita pruža samo ograničen maksimalni iznos koji se može povući.
Nažalost, ne razumem deo mejla koji je na nemačkom, tako da nemam pojma šta vam je blagajnica napisala osim tačke 2.
U svakom slučaju, pitajte kazino o tome i zalepite odgovor ovde.
I guess that this is not about the general bonus and condition but about the specific one applied to the free spins you took. That's normal that every no-deposit bonus provides only a limited max withdrawable amount.
Sadly, I do not understand the part of the email that is in German, so I have no clue what the cashier wrote to you aside from point 2.
Anyway, ask the casino about that and paste the reply here.
Dragi morruk90,
Cenimo vašu poruku i vreme koje ste odvojili da pregledate naše uslove bonusa. Razumemo da imate zabrinutost u vezi sa primenom različitih uslova bonusa u vašem slučaju.
Nakon detaljnog pregleda vašeg naloga i navedenih uslova bonusa, želeli bismo da razjasnimo svoj stav. Kao što je navedeno u našim opštim uslovima bonusa, svi besplatni bonusi, uključujući besplatnu gotovinu, podležu posebnim uslovima i odredbama. Želeli bismo da istaknemo ključne tačke navedene u uslovima bonusa koje ste naveli:
Svi dobici od besplatnih okretaja smatraju se bonus novcem i biće pretvoreni u pravi novac tek nakon što se ispune uslovi za klađenje na bonus.
Za igrače koji NIKAD nisu uplatili depozit na ULOGE, maksimalni iznos povlačenja iz besplatnih okretaja je €50 (1,000kr, $100, £80, C$150) ili ekvivalentna valuta.
Povlačenje salda stvarnog novca i povezanih dobitaka je dozvoljeno u bilo kom trenutku. Ako igrač odluči da povuče saldo pravog novca, uključujući dobitke, pre nego što ispuni uslove za bonus opkladu, samo će se oduzeti saldo bonusa.
Važno je napomenuti da su ovi uslovi uspostavljeni da bi se obezbedila fer igra i da bi se postavila razumna ograničenja besplatnih bonusa. Maksimalni iznos povlačenja je standardna praksa u industriji za igrače koji nisu napravili i uplatili depozit. Imajte na umu da većina VIP igrača ima posebne uslove, stoga će vam biti VIP igrač ponuditi bolje pogodnosti.
Želimo da vas uverimo da smo posvećeni transparentnosti i pravičnosti u našem poslovanju. Ako imate dodatnih pitanja ili nedoumica, slobodno se obratite našem timu za korisničku podršku. Cenimo vaše povratne informacije i želimo da pružimo pozitivno iskustvo igranja za sve naše igrače.
Hvala na razumevanju.
Pozdravi,
STAKES Team
Dear morruk90,
We appreciate your message and the time you took to review our bonus conditions. We understand that you have concerns regarding the application of different bonus conditions in your case.
After a thorough review of your account and the provided bonus terms, we would like to clarify our stance. As stated in our general bonus conditions, all free spin bonuses, including Free cash, are subject to specific terms and conditions. We would like to highlight the key points mentioned in the bonus terms you provided:
All winnings from free spins are considered bonus money and will be converted into real money only after meeting the bonus wagering requirements.
For players who have NEVER made a deposit on STAKES, the maximum withdrawal amount from Free Spins winnings is €50 (1,000kr, $100, £80, C$150) or currency equivalent.
Withdrawals of the real money balance and associated winnings are allowed at any time. If a player chooses to withdraw the real money balance, including winnings, before meeting the bonus wagering requirements, only the bonus balance will be deducted.
It's important to note that these conditions are in place to ensure fair play and to set reasonable limits on free bonuses. The maximum withdrawal amount is a standard practice in the industry for players who have not made and made a deposit. Please note that the majority of the VIP players have special conditions hence why being a VIP player will offer you better benefits.
We would like to reassure you that we are committed to transparency and fairness in our operations. If you have any further questions or concerns, please feel free to reach out to our customer support team. We value your feedback and aim to provide a positive gaming experience for all our players.
Thank you for your understanding.
Regards,
STAKES Team
Dobrodošli na forum, dragi predstavnici kazina!
Želeo bih da istaknem dve stvari, ako nemate ništa protiv:
Divim se energiji koju ste uložili da odgovorite na jednogodišnji post. Prilično sam uveren da je takvo pitanje prošlo.
Drugo, kada se obraćate igraču, obratite pažnju na dugme „odgovori". Ovo je posebno dizajnirano za direktne odgovore; kada ga upotrebite, igrači će biti obavešteni o vašoj objavi. 👍
Ako vam ikada zatreba pomoć oko foruma, ne oklevajte i obavestite tim zajednice: community@casino.guru
Welcome to the forum, dear casino representative!
I would like to point out two things, if you don't mind:
I admire the energy you put into answering a one-year-old post. I'm pretty convinced such an issue has passed.
Secondly, when you address the player, kindly note the "reply" button. This is specifically designed for direct responses; once you use it, the players will be notified about your post. 👍
If you ever need help around the forum, don't hesitate and let the Community Team know: community@casino.guru
Zdravo Radka,
Želimo da vas obavestimo da smo trenutno u procesu razmatranja starijih slučajeva i da smo posvećeni tome da se svakom pozabavimo sa najvećom ozbiljnošću i pažnjom.
Što se tiče drugog, hvala vam na ovome. Mi ćemo to uzeti u obzir. Ako budemo imali bilo kakvih pitanja u vezi sa forumom, javićemo se na imejl koji ste naveli. Hvala vam puno na pomoći!
Srdačan pozdrav,
STAKES Team
Hi Radka,
We would like to inform you that we are currently in the process of reviewing older cases and are committed to addressing each one with the utmost seriousness and care.
About the second one, thank you for this. We will take note of it. If we have any questions about the forum, we will reach out to the email you provided. Thank you so much for the help!
Best Regards,
STAKES Team
Nema na čemu i neka bude uspešan. Nadam se da ćete imati što više rešenih slučajeva i srećnih igrača. 🙂
You are welcome and may you be successful. I hope you will have as many solved cases and happy players as possible. 🙂
Predstavniku kazina
Već duže vreme ne mogu da se prijavim u ovaj kazino zbog sistemske greške, a kada sam kontaktirao podršku, oni još uvek istražuju.
Rekao sam im da izbrišu moj stari nalog kako bih mogao ponovo da kreiram nalog sa drugom adresom e-pošte, ali me ignorišu.
Šta se dešava na svetu?
To a representative of the casino
I have been unable to log in to this casino for a long time due to a system error, and when I contacted support, they are still investigating.
I have told them to delete my old account so I can re-create an account with a different email address, but they are ignoring me.
What in the world is going on?
Zdravo, iako vidim da ste ovo napisali za predstavnika, možda bi bilo dobro da ga obavestite dugmetom "odgovori" i možda bi on došao do vas, mada je poslednji odgovor dosta davno.
Što se tiče vaše situacije, nemojte otvarati drugi nalog dok vam nekako ne dođu ili vam ne odgovore kako dalji problemi ne bi bili nepotrebni.
Kada se istraga završi, možete me obavestiti da li ste uspeli da je rešite.
Hello, although I see you wrote this for the representative, maybe it would be good to use the "reply" button to notify him and maybe he would get to you, although the last reply is quite a long time ago.
As for your situation, don't create another account until they somehow get to you or reply to you so that further problems are not unnecessary.
When the investigation is complete you can let me know if you have been successful in resolving it.
Predstavniku kazina
Već duže vreme ne mogu da se prijavim u ovaj kazino zbog sistemske greške, a kada sam kontaktirao podršku, oni još uvek istražuju.
Rekao sam im da izbrišu moj stari nalog kako bih mogao ponovo da kreiram nalog sa drugom adresom e-pošte, ali me ignorišu.
Šta se zaboga dešava?
To a representative of the casino
I have been unable to log in to this casino for a long time due to a system error, and when I contacted support, they are still investigating.
I have told them to delete my old account so I can re-create an account with a different email address, but they are ignoring me.
What in the world is going on?
Zdravo andandjonnik ,
Žao nam je što čujete da imate poteškoća sa pristupom svom nalogu.
Da biste rešili ovaj problem što je pre moguće, pošaljite nam e-poštu na vip@stakes.com ako ste VIP igrač. Ako niste VIP igrač, obratite se našem timu za podršku preko naše veb stranice.
Tu smo da vam pomognemo i odmah ćemo istražiti vašu stvar.
Srdačan pozdrav,
Stakes.com tim za podršku
Hi andandjonnyx,
We are sorry to hear that you are experiencing difficulties accessing your account.
To resolve this issue as quickly as possible, please email us at vip@stakes.com if you are a VIP player. If you are not a VIP player, kindly reach out to our support team via our website.
We are here to help and will investigate your matter promptly.
Best regards,
Stakes.com Support Team
Odavno sam kontaktirao VIP menadžera i sve vreme sam bio ignorisan, pa ovako direktno pitam predstavnika.
Napraviću novi nalog, da li je to s vama?
I contacted the VIP manager a long time ago and have been ignored all along, so this is how I'm asking the representative directly.
I will create a new account, is that OK with you?
Zdravo ponovo andandjonnik,
Nadamo se da ste dobro!
Hvala vam na odgovoru i iskreno se izvinjavamo zbog nedostatka komunikacije koji ste iskusili.
Želimo da budemo sigurni da će vaša zabrinutost biti brzo rešena. Obavestite nas da li ste uspeli da rešite problem od vaše poslednje poruke. Ako ne, bili bismo vam zahvalni ako biste se mogli ponovo obratiti putem VIP e-pošte, a mi ćemo dati prioritet vašem slučaju.
U vezi sa vašim zahtevom za kreiranje novog naloga, preporučujemo da o tome razgovarate direktno sa našim timom za podršku (ili VIP za VIP igrače) kao što je već savetovano kako biste bili sigurni da se svi vaši podaci obrađuju ispravno i u skladu sa našim smernicama.
Obavestite nas kako možemo dalje da vam pomognemo i cenimo vaše povratne informacije da bismo poboljšali našu uslugu.
U slučaju da ste uspeli da pristupite kazinu, obavestite nas.
Srdačan pozdrav,
Stakes.com tim za podršku
Hello again andandjonnyx,
We hope you are well !
Thank you for your response, and we sincerely apologize for the lack of communication you've experienced.
We want to ensure your concerns are addressed promptly. Please let us know if you've managed to resolve the issue since your last message. If not, we would appreciate it if you could reach out again via the VIP email, and we will prioritize your case.
Regarding your request to create a new account, we recommend discussing this directly with our support team (or VIP for VIP players) as advised already to ensure that all your details are handled correctly and within our guidelines.
Please let us know how we can assist you further, and we value your feedback to improve our service.
In case you managed to access the Casino, please let us know.
Best regards,
Stakes.com Support Team
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.