in simple words: to fulfill the prerequisites you calculate :(bonus + deposit) x 35 and if the prerequisites are fulfilled to withdraw the profits you calculate: (bonus) x 15. Why was the money from the deposit not used for bets? If I accept this unfair rule, then you correctly deducted €347 from my account the first time. The second time, why did you deduct €179? In short, yes, I withdrew €410, which was credited quickly, and I played €6 sport. we agree on that.
Sadly, I'm not the casino's employee so I can't answer that. I can only guess. Furthermore, we do not deal with sports betting, it is outside our expertise. I'm sorry.
As I can see, Peter asked the casino in the complaint:
"Could you please address the player's question suggesting that the max win cap was applied twice? If this is not the case, please send the player's game history to my email address (peter.m@casino.guru)."
Let's wait for the answer.🤔
I dalje se pitam zašto ova kompanija ima 9.3 sa toliko loših komentara... Ne ulazi u bonuse a kada uđe ne plaća 1.3/10 treba da daš!! Verovatno ćete dobiti neku nagradu.
It's great that you asked 🙂.
Read this article about how we review casinos if you truly like to understand. If you check the casino's "reputation explained" tab, you'll get a better idea about what we're taking into consideration. The number of bonuses and user reviews is not included. Complaints, however, are very important and this casino handles complaints well. Just check the tab and slide down.
We focus on providing the probability that you will be treated fairly in the casino, that's what the rating means, it is not a kind of advertisement, furthermore, if any casino acts unfairly and we have proof - mainly from submitted complaints, there are consequences for the casino, reputation drop, warning, and so on - more details can be found here.
We have no evidence showing that the casino does not pay. Every player is welcome to submit a complaint if they feel mistreated, all complaints were resolved so far.
Have you experienced unfair behavior in this casino? If so, submit the complaint and our team will review the case.
in simple words: to fulfill the prerequisites you calculate :(bonus + deposit) x 35 and if the prerequisites are fulfilled to withdraw the profits you calculate: (bonus) x 15. Why was the money from the deposit not used for bets? If I accept this unfair rule, then you correctly deducted €347 from my account the first time. The second time, why did you deduct €179? In short, yes, I withdrew €410, which was credited quickly, and I played €6 sport. we agree on that.
Listen straight out there the worst casino super boss the beyond scammers simple as that the Guru casino will never never admit that they don’t get involved whatever it is. I’m saying as a player as well I totally agree with you you’re the worst casino. I don’t even know how they’re licensed straight out when I had evidence they just shut it down. That’s all they did. Don’t bother Stavros.
I'm sorry that you feel dissatisfied, but honestly, you claimed winnings that you have actually never won - based on the gaming history:
"the advert that someone won any amount lately doesn't mean that you actually won, even if it displays your name. Yes, it looks as a technical glitch and it shouldn't happen but if your winnings are not listed in your game history, there is nothing we can do to help you with this complaint.
I know it sounds harsh, but I'm not sure what you expect us to do. Have you tried the official licensing authority? Any response? Tell me, who exactly does not bother... 🙁
Već nekoliko dana ovaj kazino smatra prikladnim da ukloni jedini mogući metod povlačenja: bankovni transfer.
Već sam zatražio povlačenje 484 € putem bankovnog transfera i isplaćeno je u roku od 24 sata koji je predviđen njihovim uslovima i odredbama. Onda sam ponovo deponovao i dobio veći dobitak. Od tog trenutka fatalnost Više nisam u mogućnosti da podignem bankovnim transferom pošto sam uklonio tu opciju u metodama povlačenja.
Podrška za ćaskanje stalno govori da se nadaju da će ga uskoro vratiti. U međuvremenu, imam 4 isplate od 500 € u redu koje je već trebalo da bude uplaćeno i još 1.000 € koje ne mogu da podignem.
Da li se još neko susreo sa ovim problemom?
Hello carsix79,
it's sad to see that something that used to work now doesn't work. I'm wondering...how about trying to suggest them choose a different payment method? If there should be an easier way to get your money back, I'd give it a shot. 🙂
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Sada su obnovili metod povlačenja bankovnim transferom, ali se pojavio još jedan problem. Depoziti koje je kazino napravio u ponedeljak i utorak još nisu stigli na moj bankovni račun. Dok je onaj napravljen prošle nedelje stigao istog dana.
So it's a slight progress, at least. Just confused about the wire transfer, you refer to deposit, though I'm sure you meant withdrawals, instead.
Obviously, the casino truly has issues with the payment system - or provider. 🙁. Sorry to say that, but to me, it seems we have to wait till those problems are solved.
Are you still in touch with the casino, please? I want to make sure you are not being ignored.
Da, nisam primio novac na svoj bankovni račun za dva povlačenja obrađena bankovnim transferom. Sada su takođe prestali da isplaćuju ostala isplate koje čekam od prošle nedelje.
I’ve been saying this for months, but for some reason, this platform still thinks that super boss casinos is one of the best and fairest come on turn it up!!
Počinjem da mislim da ću, koji god kazino da igram, uvek, ali uvek, naći probleme sa povlačenjem novca ili bilo čim drugim. Dok ko zna zašto su depoziti u kockarnicama uvek glatki kao nafta i nikada ne naiđu na prepreku. Njihov novac uvek stiže na vreme, a mi moramo da se trudimo da ga dobijemo. Sada imam 8 isplata na čekanju od 500€ koje su zaglavljene danima od kada ovaj kazino plaća kapaljkom i kada platite, novac ne stiže na vaš bankovni račun.
Primenio sam jednonedeljno hlađenje na svoj račun za igre. Kada mi završe sa plaćanjem, zatvoriću i račun u ovom kazinu i zauvek ću zatvoriti ove proklete kazina na Kurasau.
Da, nisam primio novac na svoj bankovni račun za dva povlačenja obrađena bankovnim transferom. Sada su takođe prestali da isplaćuju ostala isplate koje čekam od prošle nedelje.
Checked the complaint, thank you.
Just to clarify things a bit:
"On March 20 and 21 two withdrawals of €500 are marked as paid but I have not received the money in my bank account."
"Subsequently the two subsequent withdrawals were canceled by the casino due to technical problems related to the payment system. At least that's the reason the casino led me to believe."
Well to me it seems, the casino (as many others now) is dealing with technical problems bound to payment providers.
Since it has been 3 and 4 days now + plus the casino shared the technical issue with you, I guess it is just a matter of time one way or another.
As you said: "My last and only successfully paid withdrawal was on March 16th and it had entered my checking account the same day." Sadly, now the casino has a problem.
Let's hope they solve that soon!
I’ve been saying this for months, but for some reason, this platform still thinks that super boss casinos is one of the best and fairest come on turn it up!!
Hello Yoshy2323,
I think you have not mentioned the casino is going to suffer some technical-related withdrawal issues.
As you can see in Carsix79's complaint: "My last and only successfully paid withdrawal was on March 16th and it had entered my checking account the same day."
Since only players with issues come here and submit complaints or complain about the casinos, it truly may seem that almost every casino is bad.
The reality differs by experience, I'd say. I agree many casinos are painfully slow when it comes to the KYC, or withdrawals. Everyone can see that.
That's why we always advise players to check the users reviews and complaints alike, our rating does not include those factors.
Care to know why? Because even a good and fair casino falls into issues from time to time, happy players with good experiences simply can't be counted, while players with complaints can. Hence we lower the rating if the complaint ends as unresolved. Not ideal, I know.
Could you come up with a better solution?
Tehnički problemi uvek dolaze kada moraju da plate. Pitam se koji su to tehnički problemi da se izvrši bankovni transfer. Očigledno ih imaju samo kazina. Ko zna zašto platiti bankovnim transferom, umesto toga nema takvih problema. Novac im uvek dolazi nesmetano.
Since I keep an eye on the situation in the global financial market - banking sector, I'd say the increased number of similar "issues" bound to any kind of payments goes in hand with the ongoing situation there. Do you know how many banks are in trouble seeing help from the local governments? Well, many. Have you heard about Credit Suisse? Now it seems Deutsche Bank is a bit nervous too. Plus additional restrictions were set to prevent money flow to "restricted territories" or intentionally hazardous countries" - this matter is related to the war in Ukraine and sanctions embarged on Russia. I'm convinced many casinos are desperate because such things are completely out of their reach still they need to keep all international payments working, so they don't lose customers. Sending money from the casino works differently than sending money to the casino, did you know that?
In general, when some intermediary banks get involved, the transfer can be complicated and delayed.
I hope this casino will find the solution soon!
Da razumem kakve sve ovo ima veze sa mojim slučajem?
Moja povlačenja su označena kao plaćena, ali nisam primio novac na svoj tekući račun.
Onda to što su banke u problemu kakve to veze ima sa novcem koji se mora prebaciti iz kazina bankovnim transferom? Da li je Superbos sada postao banka?
Prema vašoj teoriji, svi bankovni transferi u svetu bi trebalo da budu blokirani. Primam i izvršavam transfere svaka 2-3 dana bez problema.
Štaviše, ne mislim da se Italija može definisati kao opasna zemlja ili ograničena teritorija.
Ponavljam, ovde govorimo o bankovnim transferima koji su označeni kao obavljeni, ali nikada nisu primljeni na moj bankovni račun.
Želeo bih da se moja žalba brže obradi.
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