Igrao sam u ovom kazinu neko vreme i prethodno sam uzeo nekoliko bonusa, od kojih su svi imali ograničenje konverzije, skoro uvek 10k. Obično sam ih aktivirao nakon što sam odigrao svoj pravi balans i povukao ga (nakon što sam učinio najmanje 1k do svog stvarnog bilansa). Međutim, kada sam imao male bonuse poput 0,5 evra - 3 evra, aktivirao sam ih ranije i izvršio rolover sa mojim depozitom, sa svojim stvarnim stanjem. Radio sam to i ranije i nisam imao problema, aktivirao sam bonuse od 0,5 evra na stvarnom saldu i kada sam završio bonus nisam izgubio balans, jer tih 0,5 evra nikada nisam dodirnuo, prvo se igrao pravi balans pa onda bonus. Ovaj poslednji put kada sam igrao, nisam stigao da igram ni sa 2,5 evra, od prve opklade sam počeo da dobijam i stigao do 200 evra, ali kada sam završio opkladu, ostavili su mi 35 evra na računu navodno zbog ograničenja konverzije. Što se takođe ne sabira, jer sam uložio 15 evra a limit konverzije je bio 25 evra, bilo bi 40 evra.
Uslovi kazina nisu potpuno jasni sa ovim, iako ukazuju na granice konverzije, nigde ne piše koji saldo se igra prvi, a u prethodnim bonusima je prvo bio pravi balans. Uzeli su mi dobitke sa stvarnim saldom zbog aktivnog bonusa.
Pored toga, mnogi termini su na engleskom i stranica ima mnogo grešaka, imao sam problema sa promocijama koje se pojavljuju na stranici koje više nisu dostupne, odnosno ne ažuriraju je kako treba. Takođe trenutno imaju promociju od jednog ruleta po depozitu i pogrešili su promociju, pogrešno je (imaju najmanju nagradu u VIP ruletu i najveću nagradu u normalnom ruletu, pogrešili su). Imaju i bilanse nekoliko distributera sa greškama, kada se igra u CLP stanje se množi sa 100, odnosno ako imate 10.000 CLP, što je otprilike 10 evra, stanje se pojavljuje kao da imate 1.000.000. Ne mogu da poprave ovu grešku koja netačno prikazuje stanje.
I had been playing at this casino for a while and had previously taken several bonuses, all of which had a conversion limit, almost always 10x. I usually activated them after playing my real balance and withdrawing it (after doing at least 1x to my real balance). However, when I had small bonuses like 0.5 euros - 3 euros, I activated them before and did the rollover with my deposit, with my real balance. I had done it before and had no problems, I had activated bonuses of 0.5 euros having a real balance and when completing the bonus I did not lose my balance, because I never touched those 0.5 euros, the real balance was played first and then the bonus. This last time I played, I didn't get to play with 2.5 euros either, from my first bet I started winning and reached 200 euros, but when I completed the wager they left me 35 euros in balance supposedly due to the conversion limit. Which doesn't add up either, because I deposited 15 euros and the conversion limit was 25 euros, it would have been 40 euros.
The casino's terms of conditions are not completely clear with this, although they indicate the conversion limits, nowhere does it say which balance is played first and in previous bonuses it had been the real balance first. They took away my winnings with real balance for having an active bonus.
In addition, many of the terms are in English and the page has many errors, I have had problems with promotions that appear on the page that are no longer available, that is, they do not update it properly. Also currently, they have a promotion of one roulette per deposit and they got the promotion wrong, it is wrong (they have the smallest prize in the VIP roulette and the greatest prize in the normal roulette, they were wrong). They also have the balances of several distributors with errors, when playing in CLP the balance is multiplied by 100, that is, if you have 10,000 CLP, which is approximately 10 euros, the balance appears as if you had 1,000,000. They are not able to fix this error that displays the balance incorrectly.
LLevaba un tiempo jugando en este casino y habia tomado varios bonos previamente, todos estos tenian limite de conversion, casi siempre de 10x. Por lo general los activaba despues de jugar mi saldo real y retirarlo (despues de hacerle por lo menos un 1x a mi saldo real). Sin embargo cuando tenia bonos pequeños como de 0.5 euros - 3 euros los activaba antes y hacia el rollover con mi deposito, con mi saldo real. Ya lo habia echo antes y no tuve problemas, habia activado bonos de 0.5 euros teniendo saldo real y al completar el bono no perdia saldo, porque nunca tocaba esos 0.5 euros, se jugaba primero el saldo real y despues el de bono. Esta ultima vez que jugue, tampoco llegue a jugar con los 2.5 euros, desde mi primera apuesta parti ganando y llegue a 200 euros, pero al completar el wager me dejaron 35 euros de saldo supuestamente por el limite de conversion. Lo cual tampoco cuadra, porque yo deposite 15 euros y el limite de conversion eran 25 euros, hubieran sido 40 euros.
Los terminos de condiciones del casino no son completamente claros con esto, si bien indican los limites de conversion, en ninguna parte dice que saldo se juega primero y en bonos anteriores habia sido el saldo real primero. Me quitaron mis ganancias con saldo real por tener un bono activo.
Ademas, muchos de los terminos estan en ingles y la pagina tienen muchos errores, he enido problemas con promociones que aparecen en la pagina que ya no estan disponibles, es decir, no lo actualizan debidamente. Tambien actualmente, tienen una promocion de una ruleta por deposito y sacaron mal la promocion, esta mal echo (tienen el premio menor en la ruleta vip y el premio mayor en la ruleta normal, se equivocaron). Tambien tienen los saldos de varios distribuidores con error, al jugar en clp el saldo sale multiplicado por 100, es decir si tienes 10. 000 clp que son aproximadamente 10 euros te aparece el saldo como si tuvieras 1.000.000. No son capaces de arreglar este error que vizualiza mal el saldo.
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