pre 6 meseci
Ne, Casino Guru je preslab. Uvek sam direktno kontaktirao LCS Ltd zbog mog samoisključenja. napisano, a opet nisi svuda blokiran. Izgovori nad izgovorima….
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Svenplay Casino - opšta diskusija (strana 6)
pre 6 meseci
Govorim o isplati, a ne samozabrani
Automatski prevedeno:
pre 6 meseci
Ne, Casino Guru je preslab. Uvek sam direktno kontaktirao LCS Ltd zbog mog samoisključenja. napisano, a opet nisi svuda blokiran. Izgovori nad izgovorima….
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pre 5 meseci
Hello.
I'm sorry to say that, but it has never been within our power to block a player's account. Only the casino's employees can do that. Furthermore, we have no authority over any licensing provider or local regulations.
You say we are weak, yet you keep submitting complaints. Is there perhaps something I can help you with?
pre 5 meseci
I checked the casino safety index, which seems too low for my taste, and found this:
"Very high value of withheld winnings in player complaints in relation to the casino's size"
I guess I understand the necessity of asking. Even though I can't say for sure how many players have been paid so far, I do hope the complaint will help you eventually. For now, concentrate on passing the KYC, I'd say this is essential for now. Let me know as soon as you pass it, please. 🙏
pre 5 meseci
Zdravo,
Nažalost, nijedan dokument o mojoj adresi neće biti prihvaćen.
Nemam pojma šta još da radim?
Automatski prevedeno:
pre 5 meseci
It basically means they are not going to pay you. I think the easiest way to at least have a chance is to make a complaint to MGA or MADRE. If you really have tried to send valid documents which are not accepted for some reason, mention this in the complaint. Do they tell you what is wrong with your documents?
pre 5 meseci
Zdravo,
Da, prihvatili su sve osim potvrde adrese.
Nažalost, ne prihvataju nijedan dokument. Poslao sam im izvod iz banke sa svojim imenom i adresom!
Sada sam vam napisao da to prijavljujem MGA.
Mislite li da MGA može učiniti nešto po tom pitanju?
Srdačan pozdrav i hvala
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pre 5 meseci
Zdravo,
Nažalost, nijedan dokument o mojoj adresi neće biti prihvaćen.
Nemam pojma šta još da radim?
Automatski prevedeno:
pre 5 meseci
Hi, I see you still haven't managed to verify your account. Did you ask the casino what is the problem with your address if it is the only document that was not accepted ? Be sure to mention these facts in your complaint and answer Tomas' questions so he can move on.
However, I also see that you have written that you will also file a complaint with the licensing authority. Have you already done so or are you just about to ?
pre 5 meseci
It basically means they are not going to pay you. I think the easiest way to at least have a chance is to make a complaint to MGA or MADRE. If you really have tried to send valid documents which are not accepted for some reason, mention this in the complaint. Do they tell you what is wrong with your documents?
pre 5 meseci
Hi, I don't think it's necessarily because the casino doesn't want to pay, although I understand that it's certainly not a pleasant situation to be in.
However, you also found yourself in a situation where you had a problem with account verification if I remember correctly. We'll see where the complaint team gets us and hopefully everything can be resolved. 🤔
pre 5 meseci
Zdravo,
da, poslao sam vam nekoliko dokumenata.
Ali uvek dobijam isti odgovor.
Već sam se registrovao kod MGA.
Takođe sam pisao Tomašu.
Automatski prevedeno:
pre 5 meseci
Do you think you get the same answer from the casino all the time ? As for the documents and the answer to Tomas, thank you because he will be able to move forward and we will be closer to a solution.
Regarding the complaint to the MGA, could you let us know how it will develop there as well ? I think it will also be quite insightful for the players to see what you are going through.
Anyway, I strongly believe that everything will turn out well in the end. Fingers crossed. 🤞
pre 5 meseci
Da, uvek mi pišu isto.
Imam jedno opšte pitanje.
Koja je razlika između bankovnog izvoda i bankovnog izvoda iz banke.
Poslao sam im izvod iz banke sa mojom adresom i imenom na vrhu.
Ali žele izvod iz banke?
Prosledio sam slučaj MGA.
Još se čeka odgovor.
Automatski prevedeno:
pre 5 meseci
Hmm, it looks to me as if they are two of the same thing. Did you try to ask what the casino sees as the difference between the two and what you should send ? I think they'll know best what they need, because I'm confused if I have to admit it.
As far as the MGA is concerned, I will wait to see what they say and what you write.
pre 5 meseci
I'll try to shed some light here:
I'd say there is just one bank statement, but the way you acquire it may affect its authenticity.
Additionally, some people (not saying it's this case) mistake transaction history for bank statements.
Bank statements usually serve as proof of address and account holding, while transaction history usually declares a deposit.
To be more concrete, how did you acquire your bank statement, please? Is this the official version that your bank sent you?
pre 5 meseci
Da, odštampao sam izvod iz banke sa mašine u banci.
Nisam napravio snimak ekrana ili nešto slično.
U Austriji izvod sa računa možete štampati direktno u banci.
Napisao sam kazinu koja bi trebala biti razlika između izvoda računa i bankovnog izvoda.
Čini mi se da oni to ne žele da verifikuju.
Nažalost, više nemam plan šta još mogu da pošaljem
Ažurirano od strane autora pre 5 meseci
Automatski prevedeno:
pre 5 meseci
Ok, so good so far. Just a question: where did the "account statement" come from?
We were talking purely about bank statement, so what is this account statement? Is it associated with your bank account?
The way I see it, you seem a bit concerned that the casino insists on a bank statement when this account statement provides the same information, am I close?
I think, even from the casino's perspective, it is important to verify the specific information you can provide. Not to be stubborn about the source. Once the statement is original, it should be considered worthy, or you must be told what is wrong with it.
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