TrustDice Casino - opšta diskusija (strana 3)

Im sure I did do KYC the 1st time but if you cannot see the fact they shafted me like several others then there is no point ! they would have kept taking the money if I had kept losing ! Its shady practice in no way are they trustworthy ! I mean they are just total reptiles to be keeping the £450 deposit as well as the win for having 2 accounts what a major big deal ! like that makes any difference ! but like I said the memory of this site gives me the shivers !

If you consciously violate the casino rules, then most of the time they will take your winnings and the deposit. Multiple accounts are often used by players for various bonuses and abuses, so I am not surprised if the casino has done this. It's probably a pretty big deal. You should always check with the casino and if something is happening on your single account, inform them and see what should happen next or what you should do. If you open another account, then it's not the best idea I would say. 

I seen it coming as I had won a decent amount more than the other withdrawals they had already paid me out on the account, you can read them like a book so predictable the rogue sites !!

Of course, that is your opinion, but the details of the complaint indicate that you were primarily responsible for the issue. Would you mind taking that into account so that you do not run into the same problem again?

All we want to do is explain to you why this strategy will not be successful in most casinos.

Just stick with one account only or discuss with support.

Hi Radka.

I know what you mean I can tell that you see my point it is deffo not a good idea to put your trust in these type of sites as they just ride your ass on small things if you win a decent amount. I will not be using them again they bend rules all the time on who they accept on the sites then rip you off on a small technicality which according to them is the end of the world(2 accounts) I learned the hard way.

Well, you'd probably have a problem with that sort of thing in most casinos, if not every casino. It's a basic violation of the rules, so be sure to avoid setting up any more accounts, and always check with live chat and the casino when something happens to avoid such problems. 

Anyway, hopefully you won't have to deal with this kind of thing anymore.

I have win 24k$ an they confiscated an close my account cause cause I supposed to have multiple account.But I don't have multiple account.i try to talk with trustdice casino but no answer an they cannot proof my other account.So I loose 24K$ for nothing nobody answer I'm exhausted an depressed I can believe this

In this case I hope that our complaint team will be able to help with your complaint.

It will be well investiagted and we'll do our best to get it solved in the best way possible.

Is there any possibility that someone else played at this casino from the same IP as you, perhaps?

Sometimes this may cause issues, you know.

Yes but she lives on another adress i gues I can have friends sometime but live alone

Okay, that is important to know. Thank you.

Do you think it will not be too difficult to resolve or will it be very long and laborious?are you talking to trustdice or no answer like me?

I can't give you an exact answer, but our team has important things to ask you that they need to know. We don't contact the casino until we have everything we need. So I can't estimate it exactly, but believe me, we are trying to get it all out as soon as possible, but there are quite a lot of complaints. 

Anytime I gonna answer an give you all the proof

Thanks a lot

When I try to login on trustdice my phone find another username and password my second username is supposed to be:  otpauth://totp/TrustDice.win:%40Louif1980?secret=UJ6NCKN5SRICFBNZ&issuer an my ex girlfriend she is still my friend connect to this e-mail:emilyfoisy.84@gmail.com

So this is not a username an I don't do that maybe by mistake but I don't know i attached you a screenshot when I try to use this account so it's not a multiple account i don't know what is this an its impossible to have a username like that

I'm really sorry for my English i work hard to be clear for my case.

If you have any questions it's gonna be a pleasure to answer with my best

Louis-Philippe Dion

Complaint TrustDice

Amount 0.222613 btc = when i win it's around 24000$ cad

When I buy the bitcoin I pay around 109k

At april 9 2025

Tanks for your help

🫶🤝✌️

Hello,

To be more specific, please ensure that all of this information is posted in the complaint. We won't progress much here on the forum since this is not where the investigations take place. 🙏 Here, we just talk.

Ok sorry about that thank you

I write at the good place now

That's ok. 🙂 I mean, it is great to have a better understanding of the situation - thank you for that. However, in order to actually get the resolution, our colleagues need to know all of that too.

I hope we will soon see a happy end!

Hello my comments to my complaint is still waiting i have try to write to my new agent Kubo but no answer an trustdice the casino he there an waiting my answer an help to my agent Kubo?it's 1 week waiting an no answer

Hello,

I was too waiting for Kubo's response; now I'm pleased to see the last comment addressing the casino:

"I understand that the policy allowing only one account per IP address is a standard practice across many online casinos. However, our position on this matter remains unchanged: if two accounts belong to two distinct players who can successfully verify their identities and demonstrate that they are using their own funds, their winnings should be honored.

Could you please confirm whether the KYC process has been fully completed for both accounts in question?"