Počeo sam da igram 16.11.24, uložio svoj novac (169€) i brzo osvojio značajan iznos od 10,000€. Nažalost, izgubio sam taj iznos i ostao mi je 1.400 evra. Kasnije sam ponovo pobedio, popevši moj ukupan iznos na 3.800 evra, koje sam odlučio da povučem.
Dana 17.11.24 tokom noći, odmah sam započeo KIC proces. Dostavio sam slike lične karte, selfi sa ličnom kartom i dokaz adrese. Do 20.11.24, moja dokumenta su odobrena osim selfija sa dokumentom, pa sam predao novi. Zatim ste zahtevali selfi sa dokumentom i mojom bankovnom karticom. Dao sam to, ali sam morao da ponovim jer sam fotografisao pogrešnu stranu kartice.
Konačno, 21.11.24, tražili ste da otpremim bankovne izvode, kartice i listiće za igru da potvrdim izvor sredstava/bogatstva
th.
Poslao sam im izvod iz banke za period od 07.05.24. do 07.11.24., u kojem je prikazana samo moja primljena plata, uključujući moje lične podatke i ime mog poslodavca. Pored toga, poslao sam svoju poslednju platnu listu iz predostrožnosti.
Stigao je novi vikend, a ja sam čekao. 26.11.24, oko podne, primetio sam da su dokumenti prihvaćeni. Međutim, kasnije uveče, oko 18 časova, kada sam otišao da proverim da li treba da napravim novi zahtev za povlačenje, video sam da mi je nalog blokiran.
Znam da možda delujem nestrpljivo, ali pročitao sam da podrška možda ne reaguje uvek brzo. Takođe sam im odmah pisao, a danas sam dobio automatski odgovor koji potvrđuje da je moja poruka primljena — nadam se da će uskoro odgovoriti. Ipak, čvrsto verujem da sam izgubio taj novac.
I started playing on 16.11.24, deposited my own money (€169), and quickly won a significant amount of €10,000. Unfortunately, I lost that amount and was left with €1,400. Later, I won again, bringing my total balance to €3,800, which I was determined to withdraw.
On 17.11.24 during the night, I immediately began the KYC process. I submitted pictures of my ID card, a selfie with the ID card, and proof of address. By 20.11.24, my documents were approved except for the selfie with the document, so I submitted a new one. Then, you requested a selfie with both the document and my bank card. I provided that but had to redo it because I photographed the wrong side of the card.
Finally, on 21.11.24, you requested that I upload bank statements, cards, and play slips to confirm the source of funds/weal
th.
I sent them a bank statement covering the period from 07.05.24 to 07.11.24, showing only my received salary, which included my personal details and the name of my employer. Additionally, I sent my latest payslip as a precaution.
The new weekend arrived, and I waited. On 26.11.24, around midday, I noticed that the documents had been accepted. However, later in the evening, around 18:00, when I went to check if I needed to create a new withdrawal request, I saw that my account had been blocked.
I know I might seem impatient, but I’ve read that support may not always respond promptly. I also wrote to them immediately, and today I received an automated reply confirming that my message had been received—I hope they will respond soon. Still, I strongly believe that I’ve lost that money.
Automatski prevedeno:
