Pozdrav.
Indeks bezbednosti je prilično transparentan – samo koristite ovu vezu da saznate više .
Važno je reći, da ne možemo jednostavno da promenimo „ocenu" svaki put kada igrač izrazi loše iskustvo na forumu ili kreira korisničku recenziju bez dokaza – nadam se da to ima smisla. Recenzije korisnika su pravi alat za komentarisanje vaših iskustava. Pošto ne znamo šta se tačno dogodilo, fer je zadržati ocenu korisnika van vrednosti indeksa bezbednosti. Međutim, zvanične žalbe podnete preko Casino Guru Resolution centra su sasvim suprotne.
Ne brinite, svaki put kada dokažemo da je kazino postupio nepravedno prema igraču, kazino dobija crne poene:
https://casino.guru/complaint-resolution-instructions
"Počnimo sa konstatacijom da nisu sve žalbe opravdane. Dakle, ako okolnosti i dokazi pokažu da kazino nije uradio ništa što smatramo nepravednim, žalba će biti zatvorena i kategorisana kao 'odbijena'. Isto se dešava. ako prestanete da komunicirate sa nama nakon podnošenja žalbe.
Ako je žalba opravdana i kazino je uradio nešto nepravedno, idealan scenario je da rešimo žalbu po vašoj želji. U ovom slučaju, žalba će biti zatvorena i kategorisana kao „rešena".
Ako je žalba opravdana, a mi nismo u mogućnosti da je rešimo, ona se zatvara i kategoriše kao „nerešena". Ovo se dešava kada nam kazino ili ne reaguje ili odbija da uradi ono što smatramo poštenim u toj konkretnoj situaciji. Nećete dobiti željeni ishod, ali žalba će biti sačuvana u našem sistemu, kazino će biti kažnjen nižom ocenom od nas i naš pregled kazina će upozoriti druge igrače na ono što se dogodilo. Štaviše, ako kazino želi da poboljša svoj rejting u budućnosti, biće prinuđen da se pozabavi žalbom, tako da postoji šansa da će vaša žalba biti rešena kasnije."
Stoga, ako ste ubeđeni da vam se nešto dogodilo, prvo podnesite žalbu 🙏
https://casino.guru/complaints/create
I dovedite ovde sve ostale igrače; cilj nam je da pomognemo bilo kome.
Hello there.
The safety index is pretty transparent - just use this link to find out more.
It's important to say, that we can't simply change the "rating" each time the player expresses a bad experience on the forum or creates a user review without supportive proof - I hope that makes sense. The user reviews are the proper tool to comment on your experiences. Since we do not know what exactly happened, it's fair to keep the user rating outside the safety index value. Official complaints submitted through the Casino Guru Resolution Center are quite the opposite, though.
Don't worry, every time we prove that the casino acted unfairly towards a player, the casino gets black points:
https://casino.guru/complaint-resolution-instructions
"Let's start by stating that not all complaints are justified. Therefore, if the circumstances and evidence show that the casino has not done anything that we consider to be unfair, the complaint will be closed and categorized as being 'rejected'. The same happens if you stop communicating with us after submitting your complaint.
If the complaint is justified and the casino has done something unfair, the ideal scenario is that we resolve the complaint to your liking. In this case, the complaint will be closed and categorized as being 'resolved'.
If the complaint is justified and we are unable to resolve it, it is closed and categorized as being 'unresolved'. This happens when the casino either does not respond to us or refuses to do what we consider to be fair in that specific situation. You will not get your desired outcome but the complaint will be saved in our system, the casino will be punished with a lower rating from us and our review of the casino will warn other players of what happened. What's more, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date."
Thus, if you are convinced something wrong has happened to you, submit the complaint in the first place 🙏
https://casino.guru/complaints/create
And bring here all the other players; we aim to help anyone.
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