Weltbet Casino - opšta diskusija (strana 2)

Good afternoon The bookmaker has not withdrawn money for 3 days, am I the only one here and do they withdraw money at all? Because I'm already starting to have doubts about this

Добрый день! Букмекер не выводит деньги уже 3 день, я один такой здесь и выводят ли они вообще? Потому что у меня уже начинаются сомнения по этому поводу

Hi, I think three days is not too much to panic. We give casinos 14 days to sort out the withdrawal process. Anyway, have you tried asking the casino what is causing the delay? Is your case only about sports betting ? 

Let me know.

Support told me to wait, they refused to withdraw today, they said that I need to win back 5 times the amount

Поддержка говорила подождать, отказали в выводе сегодня, сказали что нужно отыграть в 5ти кратном размере

Does that mean you have to wager your deposit or what you won ? The money you won you won from the bonus ?

No, not in the form of a bonus, but you need to make a deposit to win it back 5 times according to their rules

Нет не в виде бонуса, да надо ставить депозит чтобы отыграть его в 5 раз по их правилам

The translation, in my opinion, has led to quite a misunderstanding. Let's put this another way:

Is this deposit mandatory for wagering the amount won with the bonus? It usually sounds like

"You need to deposit real money to start wagering the amount won with the bonus funds."

Or is this perhaps a verification deposit needed to authorize this particular payment option to use it with the withdrawal, but with an associated wagering requirement for that specific deposit?

Maybe you can post a screenshot of that conversation if you have any. I'll try to figure it out through Google Lens picture translator 🙂

I don't have a bonus at all!

У меня вообще нету бонуса!

Ok, so the wagering is applied to the deposit. This is most likely due to AML (anti-money laundering regulation), which is, in my opinion, quite stupid in most cases. 5x wagering is quite too much, but what would we expect from a casino with such a terrible safety index I have to ask myself? Did you see it?

https://kazinoazov.net/obzor-weltbet-casino#tab=js-tab-reputation

No, I was on other sites where there were good reviews about it, taking into account the reviews on your site in which similar problems that I encountered, we can conclude that they are more truthful, I will try to bring out what is there and will not play here anymore

Нет, я был на других сайтах где были хорошие отзывы о нем, учитывая отзывы на вашем сайте в которых похожие проблемы с которыми я столкнулся можно сделать вывод что они более правдивы, я постараюсь вывести то что есть и больше не буду играть здесь

I got it. So if you still have a problem with the withdrawal, you can tell us and we will try to help you. 

As for the reviews, I'm glad that you looked at ours, but less glad that you encountered such problems. 

Of course, as you wrote yourself, I suppose you won't play here anymore and you'd better find some other casino. I'll keep my fingers crossed that you get your money as soon as possible. 🤞

Hi, I'm also asking for help to close WELTBET, you send dozens and dozens of emails and never any response. And of course no account closure.

Ciao, chiedo anche io aiuto per chiudere WELTBET, mandate decine e decine di email e mai nessuna risposta. E ovviamente nessuna chiusura del conto.

Hello, have you made it clear to the casino that you want to close your casino account ? You haven't received any reply from them at all and how long have you been trying to close it ? I would say that casinos should take this kind of thing very seriously and that's why I'm puzzled if they don't get back to you and can't answer. 

Let me know where you stand in this situation and I will try to advise you. 

Hey I have deposited at weltbet and made a profit of 1000 euros, I have sent all the documents but now no one is available by email and no response from live chat can you help me kind regards

Hey ich habe bei weltbet eingezahlt und einen Gewinn von 1000 Euro erzielt ,habe alle Dokumente geschickt allerdings ist jetzt weder jemand per Mail zu erreichen live chat wird nicht geantwortet können sie mir helfen liebe grüße

Hello, according to what you describe you are going through account verification. When did you send the documents to the casino? Have any of them been rejected or approved or you don't know anything yet? 

Please let me know.

Please what is the correct domain for complaint?

Hello, may I know what happened, please? For instance, if you're having trouble receiving payment at an online casino, you might already be in the right place.

Just let us know, please.

Hi, I have opened a complaint already, the casino lied and refused to provide evidence, they even went as far as deleting my bet history while this case was ongoing.

Weltbet Casino - Player's withdrawal is being delayed due to terms dispute.

I was given a different casino body - Curacao Gaming Authority (complaints@cga.cw) to email, which I did but got no response, was looking at a case from this same casino and say that a different body was recommended which is this Anjouan

Please don't confuse those two licensing authorities. This casino operates under the Curacao (GCB), and then there is the other one, which is called AOFA, and that is Anjuan.

I'm sorry that you didn't get any answer from them, though.