Već sam to pomenuo negde drugde na ovom forumu. Doživjeli ste nešto što mnogi igrači doživljavaju za vrijeme Božića. Igrači često imaju nekoliko dana često, imaju više slobodnog vremena pa igraju kazino više nego inače. To također rezultira većim brojem zahtjeva za povlačenje i drugim kontaktima sa korisničkom podrškom.
S druge strane, i zaposleni u kasinu su na odmoru, što znači da im nedostaje ljudskih resursa baš u isto vrijeme kada bi im bilo potrebno još više ljudskih resursa nego inače.
Pokušajte da im date nedelju dana dok se sve ne smiri.
I already mentioned it somewhere else on this forum. You experienced something that many players experience during Christmas time. Players often have few days often, they have more free time so they play casino more than usual. That also results in higher volume of withdrawal requests and other contacts with the customer support.
On the other hand, the casino employees are on vacation as well, which means they lack human resources exactly at the same time when they would need even more human resources than usual.
Try to give them a week until everything settles down.
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