Hi. If you would like an answer to your question from the casino, the best thing to do would be to ask the casino directly, either in support or live chat, who would be able to answer your question. What do you think ?
Anyway, when you say that you had a problem with the casino in the context of what you are writing, what was the specific problem ? What exactly happened that you couldn't withdraw your winnings ?
Stvar je u tome što nemam načina da vam pišem pošto ste mi zatvorili račun, zbog žalbe koju sam pokrenuo kod vas, jer sam uplatio depozit, izgubio sam ga, napravio još jedan, dobio sam malu razliku ali sam uverio sam se da sam stavio k3 u igru. Ovako deponovan bio sam u poziciji da povučem, problem je u tome što sam dva dana kasnije uspeo da povučem novac, blokirali su mi nalog i više nisam mogao da mu pristupim. dps da pokrene žalbu kod vas, vratili su mi stanje na računu ali mi nisu dozvolili pristup svom nalogu i blokirali su ga. Nakon što sam ih zamolio da me puste da igram, izneli su nejasne i nesuvisle argumente govoreći da su otkrili sumnjivu aktivnost!!! Procenjujem da bi sumnjiva aktivnost bila pobedila... u svakom slučaju, pitao sam to ovde jer ne mogu da razgovaram sa njima, u stvari krećem sa žalbom organu koji izdaje dozvole jer je skandalozno da vam zatvaraju račun kada hoćeš da podigneš svoj profit (kojih nije bilo mnogo) optužujući me da sam igrao k3 depozit sa namerom da podignem svoj depozit!!!, kakva je to optužba???? Igram tačno ono što je potrebno da bih mogao da povučem ono malo što dobijem!!!
Zato mi je bila namera da vas kazino obavesti ovde, ako ne napustite moj nalog prijaviću to organu koji izdaje licence.
Hvala vam puno i nadam se da će ovo što sam napisao biti od koristi.
Facundo
I have read your complaint about this casino and therefore, in my opinion, it would be best if you filed a complaint with an authority. It seems like the only reasonable solution, since the casino is stalling the firm position. I'm not sure if it would be successful, but you can at least try.
If you go for it, please let us know.
egarding my account closure at Windetta Casino:
CLOSURE AND TERMINATION BY US
14.5. Windetta in its turn, reserves the right to close your account at any time and terminate the Terms of Use and send you a written notice about it by using contact details in your account. In the event of any such termination by us we shall as soon as reasonably practicable following a request by You, refund the balance of Your Account.
They closed the account without any notice overnight. You can also see how they stick to the rules that they themselves outlined in their regulations. Wishing them bankruptcy is not enough. (:
I hope everyone wins as much as possible to make this happen.
Well, do you at least know the reason?
What was your latest dealing with them about? Any notices previously made by the chat operator or support
I'm quite convinced this isn't the first time some casino has closed your account, though I may be wrong, of course.
Reci mi da li si ga primio?
Hi. I can see that you have already submitted your complaint with our team and they are examining the case and doing their best to get it solved.
This casino has got pretty good safety index, as you can check yourself just by clicking on this link. There are some complaints from the players and our team is always working hard on every each of them. So fingers crossed here.
For now I'm kindly asking you to be patient and in the meantime if you have any questions do not hesitate to contact us please.
Did you have maybe some news from the casino?
Same problem here. Won a small amount, went from 60BRL to 200BRL, requested withdrawl and then on the other day woke up not being able to login on my account as it states "User is disabled because of a gambling addicion" lol what's that.
Hi, have you ever self-excluded yourself from a casino, or requested to do so in this one ? If not, did the casino tell you any reason why they wrote to disable your account due to gambling addiction ?
However, I noticed that you have opened a complaint, so our team will try to help you in this situation. I hope we can find out where the problem is.
Isti problem ovde. Osvojio sam mali iznos, otišao sa 20 € na 250 €, zatražio povlačenje i onda je pisalo „Korisnik je onemogućen zbog zavisnosti od kockanja" 😡😡😡😡
Hello, I see you are not the only one who has the same problem. Have you written any emails to the casino in the past in the context of closing your account due to addiction or something similar ? Have you already verified your account here and if so did you pass the verification successfully ?
I think filing a complaint was a good step in this case and our team will try to find out what is the matter. I hope it will be resolved and everything will turn out well.
If you learn anything new, please let us know.
Moj nalog je verifikovan i ne mogu da izvršim povlačenje preko Pik-a koje bi trebalo da bude trenutno, već sam pozvao podršku uživo, poslao sam mejl i niko mi ne odgovara, a moj novac ostaje zamrznut. Apsurdno je sa igračem, šteta, jer sam uživao u igranju u kazinu, ali sa problemom povlačenja teško je poželeti da ponovo igram.
Hi, I definitely understand that it doesn't add to your satisfaction if you can't make a withdrawal and the casino doesn't communicate with you on top of that.
However, how long have you been waiting for your money ? Did you play with any bonus ?
Let me know and we'll see what we can do.
Dobro veče želim da obavestim ljude da je to velika prevara u velikim dobicima Osvojio sam 35 hiljada evra pokušao sam da ga podignem samo mi dozvolio da podignem 3 hiljade i rekli su mi da je prošlo 14 radnih dana prošlo je 14 dana i nakon povezivanja sam uradio opet 27 hiljada evra je nedostajalo sa mog računa, očekivano, poslao sam im poruku, nema pojma šta je sa mojim novcem.. posle dva dana sam ih ponovo poslao i rekli su mi da kontaktiram odeljenje koje se bavi vip igračima, i tako sam i uradio, oni su kliknuli na moju poruku i rekli mi da je moja žalba pročitana i ignorisana
Hi, I don't understand, did the casino give you a reason why you don't see your money there ? I have a feeling they didn't give it to you according to what you're saying.
When you mention two weeks, that's exactly the time we give casinos to pay players. According to what I saw, the casino has a limit of 3000 per day, so that's probably why they only want to pay you that much, and there's probably no more per day.
But since your money disappeared without warning, I'd file a complaint on this link and we'll try to find out what's going on.
Think you'll go for it?
Nadam se da mogu nešto da uradim, ali više ne vidim da mi odgovaraju na poruke
So if they ignore you, in my previous reply I outlined a complaint where our team will try to help you.
Feel free to take a look at it and if you think you don't know what you should do next, go ahead.
I'll be here if you need anything.
Prvo šta da radim?
OK I'll try again, here on this link (green letters, just click on them) you can file a complaint. You describe what happened to you, our team will take a look at it and you go through the same procedure as other players. We'll ask you some questions and if we think the casino has made a mistake, we'll contact them after some time. This is usually 14 days, but depending on the nature of the case it may be sooner.
So I hope I've helped you and that you'll be able to file a complaint.
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Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
