Morao sam ponovo da pošaljem dokumenta i onda ih nisu prihvatili. Kuulema nije dozvoljeno da šalje crno-bele ljude, u ovom slučaju se činilo da je i stvar sa pasošem i adresom pošla naopako. Ne znam kako da vratim zaradu od toga ako moram ponovo i ponovo da šaljem te dokumente. 260€ je novac za mene, za njih očigledno nije.
Hm, I don't understand what could be the problem with your documents in this case. Have you tried to ask the support if there is any other option when black and white photos are not acceptable ?
Anyway, since you have filed a complaint, our team will try to help you solve the problem. I hope that in this case it will not be anything serious and that the situation will be resolved without further problems.
Regarding your situation, if you have any new information, please do not hesitate to share it with us, as I am curious how your case will turn out
For now, I wish you the best of luck.
Zdravo, situacija je na kraju rešena. Dobit na računu. Ovaj kazino i njihove operacije su ostavile malo nagađanja. Samo tako, račun je zatvoren itd...
Hey! To sum it up, your casino account remains closed, but you've managed to get the balance to your bank account, right?
You were paid in full, weren't you?
It is good news indeed, but I'd love to be sure. Thank you.✨
Dobar dan! Imam sličnu situaciju sa Vunderinom. Verifikacija naloga je prošla, identitet potvrđen. Osvojio sam 138 evra i odlučio sam da proverim kako funkcioniše isplata. Ponuđeno mi je da prođem kroz proceduru verifikacije načina plaćanja. Kada kliknete da biste potvrdili, veb lokacija će od vas zatražiti da fotografišete obe strane bankovne kartice kako bi svi podaci bili vidljivi. Ko je postao s tim? možete li im verovati Koliko ja znam, kazino nikada ne traži fotografiju i detalje kartice.
Hello there,
Casinos usually ask for such photos, but I would hesitate to provide the casino with the full card number and the CVV code.
Normally, those details should be at least hidden partly, as far as I'm concerned.
How does that sound to you?
Zdravo!
Hteo bih da platim na vundervins-u i jednostavno ne mogu da pronađem stavku menija gde mogu da otpremim svoje dokumente. Može li mi neko pomoći,?
LG Sabrina
Hi, I moved your post under the casino you are talking about.
However, before you can withdraw money you will need to verify first. As far as verification is concerned, I think the best thing to do is to ask support where you can upload your documents and where you can find the button for it in the menu. Will you try it ? 🙂
Hello!
I played some free spins on wunderwins and won like 42€, the max cashout was 50€ so i decided to withdraw 40€.
After some problems with the verification because of their id program, my documents are now verified and i got a mail that due to their AGBs i have to deposit 10€ to cash out. I will try that and let you know what happened 🙂
Hi, feel free to let us know how it all went. This deposit you have to make is quite common in casinos so I hope everything will be fine and you will get your money.
I'll be waiting to see how it all turns out. Keep me posted. 🙂
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Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
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