zdravo, idite na kategoriju pritužbi na vrhu stranice i ona će vam dati obrazac koji treba da popunite i predate, a onda će vam se neko odavde javiti. Takođe sam imao uspeha sa - eCORGRA sajtom koji je takođe sajt za podnošenje reklamacija kazinu.
hi there , go to the complaints category at the top of page and it will give you a form to fill out and submit and then someone from here will get back to you. I also have had success with - eCORGRA site which is a site for filling complaints with casino's also.
Zdravo, hvala puno, veoma ljubazno, preoratiću ga i sačuvati taj sajt iako sam siguran da će mi ovde pomoći da ga rešim
Hello, thank you very much, very kind, I will plow it and save that site although I am sure that here they will help me to solve it
Hola, muchas gracias, muy amable lo aré y me guardo ese sitio aunque seguro que aquí me ayudarán a resolver
da, sigurno.. srećno.. Veoma sam umoran od toga da mnogi od ovih sajtova nisu lažovi i lopovi.
yes, for sure.. good luck.. I am very tired of a lot of these sites not being liers and thieves.
Hvala puno, ima nas mnogo žrtava
Thank you very much, there are many of us victims
Muchas gracias, somos muchas las víctimas
Dakle, nema potrebe da pišete ništa? Jer na kraju kada sam prešao na sledeće pitanje, nemam mogućnost da bilo šta napišem.
So there's no need to write anything? Because at the end when I moved on to the next question, I don't have the option to write anything.
Ósea no hace falta escribir nada? Porque ya a lo último cuando pasó a la siguiente pregunta no me da opción a escribir nada
Zdravo Romi, pokušao sam da uložim žalbu Ibets kazinu jer je prošlo 14 dana i nisam dobio nikakvu poruku od njih da mi traže bilo kakva dokumenta ili da li je igra verifikovana ili dozvolu kazina da mogu da se povučem. Popunio sam pitanja na koja traže da odgovore, ali mi na kraju svega ne daje mogućnost da bilo šta napišem. Da li je ovo tačno? Neko mi je rekao da će me neko kontaktirati direktno. Možete li mi sami pomoći oko ovoga? Hvala vam puno.
Hi Romi, I have tried to file a complaint with the Ybets casino because it has been 14 days and I have not received any message from them asking me for any documents or if the game was verified or permission from the casino to be able to withdraw. I filled out the questions they ask to answer but at the end of everything it doesn't give me the option to write anything. Is this correct? Someone told me that someone will contact me directly. Could you help me with this matter yourself? Thank you very much.
Hola Romi, he intentado presentar una queja al casino ybets porque ya han pasado lo 14 días y no me tengo ningún mensaje por parte de ellos solicitándome ni documento ni si el juego fue verificado ni permiso en el casino para poder retirar, rellene las preguntas que ponen para responder pero al final de todo no me da opción escribir nada es correcto, alguien me dijo que se pone alguien en contacto directamente, será que me podría cooperar tú misma con este asunto? Muchas gracias
Zdravo, želeo bih da podnesem zahtev ili žalbu kako vi to zovete da bih zatražio moje povlačenje sredstava sa Ibets-a. Kome da kontaktiram i šta treba da predstavim? Imam sve razgovore od vremena kada sam ih kontaktirao.
Hello, I would like to file a claim or complaint as you call it to claim my withdrawals from Ybets. Who do I contact and what do I need to present? I have all the chats from the times I have contacted them.
Hola buenas, Ami me gustaría presentar una reclamación o denuncia como se diga para reclamar a ybets mis retiros, a quien acudo y que necesito presentar tengo todos los chat de las veces que he contactado con ellos
Hej, slobodno koristite link koji sam podelio sa igračem i dokazi će vam svakako dobro doći. Opisuje sve što je potrebno našem timu i mislim da je to sve što je potrebno. Onda samo vremena i strpljenja i videćemo šta možemo da saznamo.
Hey, feel free to use the link I shared with the player and the proofs will definitely come in handy. It describes everything that is needed for our team and I think that's all that is needed. Then just time and patience and we'll see what we can find out.
Zdravo svima. Hteo sam da napišem recenziju, ali i da vidim šta mislite. Dobio sam besplatne okrete bez depozita, poništio sam opkladu, „povukao" sam dodajući taj saldo svom gotovinskom saldu, a zatim poništio sve dodatne dobitke. Onda sam od ovih dobitaka ponovo osvojio. Sada sam otišao da povučem i oni su ponovo poništili dodatne dobitke. Sada svaki drugi kazino koji sam igrao, kada se „povučete" tako što ćete otkazati dodatne dobitke i zatražiti ono na šta imate pravo kao povlačenje, a ja sam unovčio dodatne dobitke. Oni će samo reći u skladu sa uslovima maksimalne isplate bonusa. Ali izgleda mi prevara
Hi all. I wanted to write a review but also see what your thoughts are. I received no deposit free spins, I cleared the wagering, "withdrew" by adding that balance to my cash balance then cancelling any additional winnings. Then off these winnings I won again. Now I went to withdraw and they again cancelled the additional winnings. Now every other casino I've played out, once you "withdraw" by cancelling the additional winnings and claiming what you are entitled to claims as withdrawing and I've cashed out with additional winnings. They will probs just say as per terms of bonus max cash out. But seems scammy to me
Pokušao sam to da uradim u odeljku za žalbe, ali nakon pitanja koja se pojave i ja na njih odgovorim, i prelazim na sledeće pitanje, ne dozvoljava mi ništa drugo da uradim, ne dozvoljava mi ništa da napišem.
I have tried to do it in the complaint section but after the questions that come up and I answer them, and I move on to the next question, it doesn't let me do anything else, it doesn't let me write anything.
He intentado hacerlo en la parte de queja pero después de las preguntas que me salen y las respondo, y paso a la siguiente pregunta ya no me deja hacer nada más, no me deja escribir nada
Video sam tvoj link i pokušao sam i odgovorio na pitanja, ali posle pitanja i dalje mi ne dozvoljava da napišem ništa, samo moram da se vratim
I saw your link and tried and answered the questions but after the questions it still won't let me write anything, I just have to go back
Vi tu enlace y lo intenté y respondí las preguntas pero igual luego de las preguntas no me deja escribir nada solo a retroceder
Zdravo Romi, pokušao sam da uložim žalbu Ibets kazinu jer je prošlo 14 dana i nisam dobio nikakvu poruku od njih da mi traže bilo kakva dokumenta ili da li je igra verifikovana ili dozvolu kazina da mogu da se povučem. Popunio sam pitanja na koja traže da odgovore, ali mi na kraju svega ne daje mogućnost da bilo šta napišem. Da li je ovo tačno? Neko mi je rekao da će me neko kontaktirati direktno. Možete li mi sami pomoći oko ovoga? Hvala vam puno.
Hi Romi, I have tried to file a complaint with the Ybets casino because it has been 14 days and I have not received any message from them asking me for any documents or if the game was verified or permission from the casino to be able to withdraw. I filled out the questions they ask to answer but at the end of everything it doesn't give me the option to write anything. Is this correct? Someone told me that someone will contact me directly. Could you help me with this matter yourself? Thank you very much.
Hola Romi, he intentado presentar una queja al casino ybets porque ya han pasado lo 14 días y no me tengo ningún mensaje por parte de ellos solicitándome ni documento ni si el juego fue verificado ni permiso en el casino para poder retirar, rellene las preguntas que ponen para responder pero al final de todo no me da opción escribir nada es correcto, alguien me dijo que se pone alguien en contacto directamente, será que me podría cooperar tú misma con este asunto? Muchas gracias
U redu, znači niste u mogućnosti da podnesete žalbu.
Pokušajmo prvo sa osnovnim stvarima: Očistite keš memoriju i kolačiće na računaru, a zatim pokušajte da se odjavite i ponovo prijavite na svoj nalog. Ako ne pomogne, možete pokušati da podnesete žalbu iz prozora bez arhiviranja.
Takođe, ono što se dešava mnogo puta je da isključite automatski prevodilac u vašem pretraživaču. Dakle, ako ga koristite, učinite to. Ionako vam ne treba na našem sajtu, jer ovde već imamo automatski prevodilac.
Pokušajte sve ovo, molim vas, i javite nam da li je problem rešen. Odatle ćemo nastaviti.
Je li to tebi u redu?
All right, so you are not able to submit the complaint.
Let's try first the basic things: Clear up the cache and the cookies on your computer, then try to log out and log in to your account again. If it doesn't help, you can try to file the complaint from the incognito window.
Also, what happens many times is to turn off the automatic translator in your browser. So, if you use one, please do so. You don't need it anyway on our site, as we have an automatic translator here already.
Try all this, please, and let us know if the issue was solved. We will continue from there.
Is that okay with you?
Zdravo svima. Hteo sam da napišem recenziju, ali i da vidim šta mislite. Dobio sam besplatne okrete bez depozita, poništio sam opkladu, „povukao" sam dodajući taj saldo svom gotovinskom saldu, a zatim poništio sve dodatne dobitke. Onda sam od ovih dobitaka ponovo osvojio. Sada sam otišao da povučem i oni su ponovo poništili dodatne dobitke. Sada svaki drugi kazino koji sam igrao, kada se „povučete" tako što ćete otkazati dodatne dobitke i zatražiti ono na šta imate pravo kao povlačenje, a ja sam unovčio dodatne dobitke. Oni će samo reći u skladu sa uslovima maksimalne isplate bonusa. Ali izgleda mi prevara
Hi all. I wanted to write a review but also see what your thoughts are. I received no deposit free spins, I cleared the wagering, "withdrew" by adding that balance to my cash balance then cancelling any additional winnings. Then off these winnings I won again. Now I went to withdraw and they again cancelled the additional winnings. Now every other casino I've played out, once you "withdraw" by cancelling the additional winnings and claiming what you are entitled to claims as withdrawing and I've cashed out with additional winnings. They will probs just say as per terms of bonus max cash out. But seems scammy to me
Zdravo.
Čini se da zaista imate dosta iskustva sa ovim, pa ono što mogu da vam predložim je da se žalite ovde našem timu, i oni će bolje sagledati situaciju. Naši stručnjaci se svakodnevno suočavaju sa ovakvim situacijama i uvek daju sve od sebe da se sve reši.
Pa, šta misliš? Da li vredi pokušati?
Evo veze na kojoj možete da podnesete svoju žalbu. Javite nam kako ste, molim vas.
Hi.
It seems that you really have a lot of experience with this, so what I can suggest you is to file a complaint here with our team, and they will have a better look into the situation. Our specialists deal with such situations every day and always do their best to get everything solved.
So, what do you reckon? Is it worth trying?
Here's the link where you can file your complaint. Let us know how you go, please.
Ovaj kazino je najgori na koji sam naišao u poslednjih nekoliko godina i vidim indeks bezbednosti 9,4 i toliko se smejem, imam otvorenu žalbu kod njih za 6800 evra, a oni i dalje posle 5 meseci odlažu isplatu iako znaju da su u krivu, zloupotrebljavaju tajmer za žalbe i stalno petljaju sa situacijom i stalno pronalaze novi problem. patetičan.
This casino is the worst I have come across in years and I see a safety index of 9.4 and I am laughing so hard,I have an open complain with them for 6800 euros and they still after 5 months keep delaying the pay out even though they know that they are in the wrong,they abuse the complaint timer and keep looping the situation everytime finding another problem and also lying with fake evidence.absolutely pathetic.
Zdravo Radka,
Možete li kojim slučajem da objasnite metodologiju koja stoji iza 9,4 veoma visokog indeksa bezbednosti?
„Nema pritužbi igrača ili je veoma mala vrednost zadržanih dobitaka u žalbama u odnosu na veličinu kazina"
26 Otvorene žalbe. Mnogi od njih mesecima. Svi imaju problema sa lažnim istragama i verifikacijom igara, sve da bi podstakli igrača da odigraju dobitke.
„Kazino srednje veličine, na osnovu našeg istraživanja i procena"
Guru je sada uvrstio IBets u svoju kategoriju velikih brendova sa 100.000.000 dolara prihoda kako bi povećao rezultat u kazinu.😒
„Razmatrali smo i druge faktore koji su pozitivno uticali na indeks bezbednosti kazina"
Like Vhat? Niski iznosi za povlačenje? Anžuanska licenca? Izvučena plaćanja?
Guru "tim za pregled kazina" je apsolutna šala kao i Casino Guru.
Ne grešite čitaoci.
Ovde postoje samo dve mogućnosti: Guru tim je gomila nesposobnih, nekompetentnih, glupih budala.
Or
Guru očigledno zanemaruje bilo kakav osećaj integriteta ili odgovornosti da bi napunio svoje džepove.
Kasnije je moja pretpostavka.
Hello Radka,
Could you by any chance explain the methodology behind a 9.4 Very High safety index?
"No player complaints or very low value of withheld winnings in complaints in relation to the casino's size"
26 Open complaints. Many of them for months. All having issues with false gaming investigations and verification, all to entice the player to play off winnings.
"Medium-sized casino, based on our research and estimates"
Guru has now listed YBets in its Big Brands category with $100,000,000 revenue in order to raise the casino score.😒
"We also considered other factors, which had a positive impact on the casino's Safety Index"
Like What? Low withdrawal amounts? Anjouan License? Drawn out payments?
The Guru "casino review team" is an absolute joke as is Casino Guru.
Make no mistake readers.
There are only two possibilities here: The Guru team is a bunch of inept, incompetent, bumbling fools.
Or
Guru is blatantly disregarding any sense of integrity or responsibility to line their pockets.
The later is my guess.
Zdravo Romi, kako si? Pokušaću da dobijem mobilni tako što ću uraditi ono što mi kažu u žalbi, osim mog komentara, slanja snimka ekrana svih razgovora sa njima, na primer?
Hi Romi, how are you? I'll try to get a cell phone by doing what they tell me I have to do in the complaint, apart from my comment, sending a screenshot of all the chats with them, for example?
Hola Romi qué tal? Un móvil intentaré haciendo lo que me dice que tengo que hacer en la queja aparte de mi comentario pasar captura de todos los chat con ellos por ej?
Zdravo, kako si? Hvala na pitanju, još uvek mi nije data opcija da se povučem i nisam čuo od njih, samo isti stari odgovor da je poslat provajderu igre ili kazina i da će trebati 14 ili više dana. Činjenica je da je već prošlo 16 radnih dana, ne računajući vikende, pa je prošlo mesec dana i ništa 🥹🥹🥹😩
Hello, how are you? Thanks for asking, I still haven't been given the option to withdraw and I have not heard from them, only the same old response that it has been sent to the game or casino provider and that it will take 14 days or more. The fact is that it has already been 16 working days, not including weekends, so it's been a month and nothing 🥹🥹🥹😩
Hola qué tal está? Gracias por preguntar, aún no me dan opción a retiro ni tengo ninguna noticia por parte de ellos solo la misma repuesta de siempre que ha sido enviado al proveedor de juego o casino y que tardará 14 días o más el echo es que ya 16 días laborables sin incluir los fines de semana osea que ya mismo hace un mes y nada 🥹🥹🥹😩
Usput, uspeo sam da otvorim Skrill nalog koji ste spomenuli uspešno. Hvala vam puno.
By the way, I was able to open the Skrill account that you mentioned successfully. Thank you very much.
Por cierto la cuenta está skrill que comentaste la pude abrir con éxito, muchas gracias
Zdravo Romi ponovo, nakon nekoliko pokušaja zatvorio sam sesiju i ponovo se prijavio, ali i dalje dobijam istu stvar. Nakon što odgovorim na pitanja koja se pojave, poslednja dva pitaju da li je problem rešen i prelazim na sledeće pitanje, kliknem na sledeće pitanje i to mi daje samo opciju da se vratim. Koji je problem koji me sprečava da nastavim? Hvala.
Hi Romi again, after several attempts I have closed the session and logged in again but I still get the same thing. After answering the questions that appear, the last two ask if the problem has been solved and moving on to the next question, I click on next question and it only gives me the option to go back. What is the problem that prevents me from continuing? Thanks.
Hola Romi de nuevo, tras varios intento he cerrado sesión e iniciado nuevamente pero me sigue saliendo lo mismo, después de responder las preguntas que salen las dos últimas pregunta de si el problema ha sido solucionado y pasar a la siguiente pregunta, le doy a siguiente pregunta y ya solo me pone la opción de retroceder. Qué problema presenta para que no me deje continuar? Gracias
Zdravo Radka,
Možete li kojim slučajem da objasnite metodologiju koja stoji iza 9,4 veoma visokog indeksa bezbednosti?
„Nema pritužbi igrača ili je veoma mala vrednost zadržanih dobitaka u žalbama u odnosu na veličinu kazina"
26 Otvorene žalbe. Mnogi od njih mesecima. Svi imaju problema sa lažnim istragama i verifikacijom igara, sve da bi podstakli igrača da odigraju dobitke.
„Kazino srednje veličine, na osnovu našeg istraživanja i procena"
Guru je sada uvrstio IBets u svoju kategoriju velikih brendova sa 100.000.000 dolara prihoda kako bi povećao rezultat u kazinu.😒
„Razmatrali smo i druge faktore koji su pozitivno uticali na indeks bezbednosti kazina"
Like Vhat? Niski iznosi za povlačenje? Anžuanska licenca? Izvučena plaćanja?
Guru "tim za pregled kazina" je apsolutna šala kao i Casino Guru.
Ne grešite čitaoci.
Ovde postoje samo dve mogućnosti: Guru tim je gomila nesposobnih, nekompetentnih, glupih budala.
Or
Guru očigledno zanemaruje bilo kakav osećaj integriteta ili odgovornosti da bi napunio svoje džepove.
Kasnije je moja pretpostavka.
Hello Radka,
Could you by any chance explain the methodology behind a 9.4 Very High safety index?
"No player complaints or very low value of withheld winnings in complaints in relation to the casino's size"
26 Open complaints. Many of them for months. All having issues with false gaming investigations and verification, all to entice the player to play off winnings.
"Medium-sized casino, based on our research and estimates"
Guru has now listed YBets in its Big Brands category with $100,000,000 revenue in order to raise the casino score.😒
"We also considered other factors, which had a positive impact on the casino's Safety Index"
Like What? Low withdrawal amounts? Anjouan License? Drawn out payments?
The Guru "casino review team" is an absolute joke as is Casino Guru.
Make no mistake readers.
There are only two possibilities here: The Guru team is a bunch of inept, incompetent, bumbling fools.
Or
Guru is blatantly disregarding any sense of integrity or responsibility to line their pockets.
The later is my guess.
zdravo,
Verujem da sam već objasnio najvažnije aspekte – zaista je složeno i fokusiranje na svaki detalj posebno neće dati logične odgovore; radi se o globalnoj slici. Dozvolite mi da pokušam da vam dam ideju:
Indeks bezbednosti se može promeniti iz različitih razloga u kratkom vremenskom periodu.
Neki detalji u pregledu se neće promeniti osim ako se žalbe ne zatvore kao nerešene na bilo koji način: evo „zadržanih dobitaka".
Pogledajte trenutno stanje žalbi ovde:
https://casino.guru/complaints/all 👈
Kao što vidite, nijedna nije nerešena, što znači da nema visokog zadržanog iznosa – što bi značilo da su igrači bili u pravu, ali je kazino odbio isplate – što se nikada nije dogodilo.
Osim toga, igrači imaju tendenciju da zaborave da se ovaj forum uglavnom bavi žalbama i ukupno 88 slučajeva je skoro ništa u poređenju sa veličinom kazina. Razumem da se neki od vas sada suočavaju sa komplikovanom situacijom, ali to nije ništa neobično za veći međunarodni kazino.
Da se vratimo na početak: svaki put kada se žalbe zatvore kao nerešene, sve crne tačke će se računati; ako je iznos dovoljno visok, indeks bezbednosti će se promeniti.
U međuvremenu, uvek smo u kontaktu sa kockarnicama i indeks bezbednosti može da poraste samo zato što je kazino primenio više poena iz Kodeksa za pošteno kockanje kazina u svojim uslovima. Što je oduvek bio cilj — pomoći kockarnicama da budu transparentnije i pravednije.
Ipak, to ne znači da indeks neće pasti ako većina trenutno otvorenih žalbi bude zatvorena kao nerešena. Teorija je jedno, ali moje kolege moraju da vide da je kazino u stanju da koristi pravičnost u konkretnim situacijama.
Slažem se da je to čudno, ali u ovom slučaju to je bila samo kombinacija dva aspekta; da sudim kazinu, čekao bih da se žalbe zatvore.
Takođe vidim da je proces duži nego inače i možda je to zbog onoga što sam ranije pomenuo – stavljanja Kodeksa poštenog kockanja iz teorijskih termina u konkretne situacije.
Razumem vašu zabrinutost, ali vas molim da ostanete objektivni. Na primer, imati više od 11.000 otvorenih slučajeva uopšte nije lako i ako se kazino muči da razume naše stavove, posrednici moraju ponovo da objasne kako bi povećali šanse da žalba bude rešena. Ne želimo da brzo zatvorimo žalbe samo da bismo kaznili kazina; uvek smo se trudili da rešimo što više slučajeva. Pretpostavljam da oboje znamo da se prvenstveno radi o komunikaciji sa pacijentima.
Nadam se da će pomoći i svakako se nadam da će uskoro biti gotovo.
Hi there,
I believe I already explained the most important aspects - it's truly complex and focusing on each detail separately won't provide the logical answers; it's about the global picture. Let me try to give you the idea:
The Safety Index may change for different reasons within a short time period.
Some details in the review won't change unless complaints are closed as unresolved by any means: here come the "withheld winnings."
Please inspect the current state of complaints here:
https://casino.guru/complaints/all 👈
As you can see, not a single one is unresolved, which means there is no high amount withheld—that would mean the players were correct, but the casino rejected the payouts—that has never happened.
Aside from that, players tend to forget that this forum is mostly about complaining and 88 cases in total is pretty much nothing compared to the casino size. I understand some of you are now dealing with a complicated situation but it is nothing so unusual for a bigger international casino.
Getting back to the start: anytime the complaints are closed as unresolved, all black points will be counted; if the amount is high enough, the Safety Index will change.
Meanwhile, we are always in touch with casinos and the Safety Index may get higher just because the casino has applied more points from the Casino Guru Fair Gambling Codex into their terms. Which has always been the goal—to help casinos be more transparent and fair.
Yet it does not mean that the index won't drop if the majority of currently opened complaints will be closed as unresolved. Theory is one thing but my colleagues need to see the casino is able to use the fairness in concrete situations.
I agree it is weird, but in this case it was just a combination of two aspects; to judge the casino, I would wait for the complaints to be closed.
I also see the process is longer than usual and perhaps it's because of what I mentioned earlier - putting the Fair Gambling Codex from theoretical terms into concrete situations.
I understand your concerns, but I ask you to maintain objectivity. For example, having more than 11k open cases is not easy at all and if the casino struggles to understand our points, the mediators have to explain over again to increase the chance the complaint will be resolved. We do not aim to close complaints quickly just to punish casinos; we have always tried to resolve as many cases as possible. I imagine we both know it is primarily about patient communication.
Hope it helps and I certainly hope it will be over soon.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
