I surely can understand your frustration, but you should write to our complaint team regarding all this, and maybe there could be a different ending to your complaint.🤷♀️
Also, to add to those emails from the casino, I believe that they are automated. So, maybe you should try to unsubscribe from their list to stop receiving them.
Would you try that?
Ok, ill write to them and see what can be done. At the time, you guys were helping me so I figured nothing else could be done.. but maybe I was mistaken. I apologize for that.
Who do I contact regarding that? Id definitely be interested in reopening the case.. if it's not too late
That is okay; no worries. Go back to your complaint and reopen the complaint, or contact your complaint resolver Michal.
Let us know how it goes, for sure.
zdravo,
Osvojio sam €5600 na ibets.net i želim da podignem novac. Nakon što je provera mojih podataka trajala izuzetno dugo, još uvek nisam dobio novac. Kao razlog se navodi da kazino ima problema sa platnim sistemom i da će to biti rešeno u najkraćem mogućem roku. Ali ništa se ne dešava. Prošlo je više od 30 dana, a ja još uvek čekam svoj novac. Navedeni razlog je isti.
Hi, I see you've been waiting quite a while for your money. A month would be over for me and I would definitely recommend you to file a complaint with us if you would be interested in help.
You can do so at this link. ⬅️
What payment method did you use to withdraw ? Wasn't there an alternative that could have been used and there would have been no problems ?
Imam potpuno isti problem kao i skoro svi ostali ovde. 29. sam uputio svoj prvi zahtev za povlačenje i odgovor je uvek isti: čekajte... imaju problema sa procesom plaćanja... sve će se rešiti. U početku sam ga trebao dobiti za 24 sata. Onda je trebalo duže. Danas su mi rekli da mi ne mogu dati nikakav rok i nemaju više informacija, pa moram da čekam. Svakim danom izgovori postaju sve gori i gori i sve više shvatam da svi mi ovde u postu prolazimo kroz istu stvar. nastaviću da čekam. Želeo bih da znam da li je neko ovde ikada bio plaćen?
Hey, I was looking at the complaints and on 26 August a similar case was solved where a player was waiting for his money. So it's probably possible that they are having problems if they are telling more players or they just have enough withdrawals. I would suggest to wait and if nothing changes in 14 days, then I would recommend to file a complaint.
What do you say, do you think you can take it ? 🙂
Hvala vam puno. Ja ću to učiniti. Ali meni je to jako čudno, ne traže broj računa, ne traže verifikaciju, ništa... kako ću doći do novca? Uplatio sam depozit debitnom karticom.
What payment method did you use for the withdrawal, the same as for the deposit ? If the casino doesn't require any documents and therefore verification, you won't have to go through it now. Usually the casino asks for it the first time you make a withdrawal, sometimes later or when the player wins a bigger amount. So I wouldn't see a problem with that. But like I said, we'll have to wait to see what happens next. 🙂
Da, u tome je stvar... metod povlačenja koji sam izabrao je bio isti kao i metod depozita. Visa debit. Jer osim te opcije imate samo Skrill digitalni novčanik. Apsolutno nema drugih metoda povlačenja. A pošto kažu da način isplate mora biti isti kao i način depozita, tako sam i uradio. Ali nisu ni tražili broj računa... Veoma mi je čudno. Još uvek nisam dobio validan odgovor iz kazina o mojim povlačenjima. Od 29.
It is always so tricky to speculate on what is actually happening. The casino should inform you in the first place, and I fear speculation won't get us much further right now anyway.
I truly hope you will get a proper response very soon!
Ono što sada kažu putem e-pošte je da kartica koju sam koristio za depozit nije ista kao ona koju sam koristio za povlačenje. Objasnio sam da mi moja kartica ne dozvoljava da platim depozit i da sam zato koristio privremenu pripejd karticu (povezanu sa mojom originalnom karticom). Čekam konkretan odgovor o povlačenju jer sam sve tačno objasnio.
The situation with prepaid cards is always harder in casinos. When players accidentally come in with the fact that they have a similar situation as you, it is often problematic. So if you're getting nowhere and can't solve anything, then by all means let us know and we'll try to help.
I hope it won't be necessary.
Možete li me posavetovati o najboljem postupku? Dobio sam mejl od jednog od kazino agenata da će me kontaktirati juče sa odgovorom šta da radim. Niko mi ništa nije rekao. Jutros sam poslao e-mail i oni su se vratili sa istom starom pričom... javićemo se uskoro. Uvek je isti odgovor. Mnogo je loše kada nešto obećaju, a ne ispune. Šta misliš da treba da uradim? Ova situacija dobija neprihvatljiv obrt...
In this case, you could file a complaint here with our team, if you feel that the casino is doing nothing to solve the issue.
May I ask how long this is going for now? When exactly did you start the verification process?
Od mene nisu tražili nikakav proces verifikacije. Nisu mi tražili nikakva dokumenta. To mi je veoma čudno. Danima sam čekao rešenje za moj zahtev za povlačenje. Kao što sam gore objasnio. Oni zaista ograničavaju metode povlačenja. Ne mogu da podignem na isti način na koji sam deponovao (virtuelna kartica povezana sa mojom karticom), pa čekam drugu alternativu... koja nikada ne stiže. Mislim da je bolje da otvorim žalbu. Gde mogu to da uradim?
Update
They are asking me for a few documents. None of them is my account number. This makes no sense. One of the points they are asking is this one.
3. Your photo with a passport in hand in front of the Ybets website.
Yeah, this is an usual verification process, to ask for few documents so they can verify you. I hope it'll go smoothly and you will be able to get to your money shortly.
Keep us updated about any changes, please, and we are here to help if anything.
Želim da napišem žalbu. Proces toliko traje, nemam drugog odgovora. Uvek govore isto. Danas, i samo zato što sam tražio ažuriranja, rekli su mi da je moja sesija igre poslata na pregled. Potpuno isto što kažu i drugim igračima. Prošle nedelje su mi tražili dokumente i poslao sam ih i ništa drugo nisu rekli. Danas sam saznao jer sam pitao, inače mi ne bi rekli. Nedostatak poštovanja prema igraču. Koji je link za pisanje žalbe?
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