ForumKazinaZetCasino - opšta diskusija

ZetCasino - opšta diskusija (strana 2)

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pre 2 godina

Prijavljen sam na Zetcasinio 3 meseca, iskreno morao sam da se borim da ne preteram, definitivno 15 puta za moj osvojeni novac, koji mi nije dobro napisano nekoliko puta 100 evra, ovaj kazino je preterano loš u sistemu , bilo kazino ili sportsko klađenje, do danas imam više od 10.000 € čim uplatite male iznose, vip podrška više nije aktivna, korisnička služba je neljubazna, bez poštovanja i uvek spremna da odgovori naučenim izgovorima. Uvek sam uplaćivao preko giropai-a i to sa drugog računa koji mi ne pripada pa je moje pitanje šta da radim to je bio očev onlajn nalog a ja sam registrovan na svoje ime ima iskustva sa tako nečim, prema prema zakonu, bez depozita od prihvatiti drugo ime je to tačno i šta mogu da uradim da vratim novac?

Automatski prevedeno:
Cordon27
pre 2 godina

Hello there,

did I understand correctly that you used an account that belongs to your father? Or did you use your father's payment method? Both would be against the terms and conditions, I'm afraid.

Has your account been fully verified? I guess that the casino would realize that something is wrong. 🤔

Kindly let me know.


pre 1 godinu

NE IGRAJ SE U OVOJ KUĆI!!!!!! Od trenutka kada je vaš nalog verifikovan, oni vam više ne dozvoljavaju da pobedite, blokiraju sve pobede i gubite samo novac.

NE IGRAJ SE U OVOJ KUĆI!!!!!!!!

NE IGRAJTE U OVOJ KUĆI!!!!!

NE IGRAJTE U OVOJ KUĆI!!!!

Automatski prevedeno:
Jamesbizne18989999
pre 1 godinu

Hi, on what basis did the casino block your winnings, did they give any reason ? 

Can you describe the situation in a little more detail to make it clearer to me what happened ?

Jamesbizne18989999
pre 1 godinu

Based on what you wrote here on this forum so far, it seems they blocked you in various casinos. That can't be a coincidence. So what's going on? They've surely gave you some reason for it.

Ažurirano od strane autora pre 1 godinu
Daniel
pre 1 godinu

Oni su prevaranti!!!!

Oni su prevaranti!!! Apsolutno smešan kic proces, ne daju ti da proveriš koliko god podataka pošalješ... Poslao sam čak i vozačku dozvolu koja ima punu adresu i ime!!!! Samo zato što sam zaradio par penija...veoma loše...molim vas KLONITE SE OD OVIH LOPOVA!!!!!

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Jamesbizne18989999
pre 1 godinu

If the casino needs to verify your address, then the address on your driver's license isn't good enough, if your license is older than 2-3 months. They need to be sure that the address is your current address and you didn't move somewhere else. That's why they usually ask for recent electricity bills, other utility bills, bank statements etc.

pre 11 meseci

Čekam da povučem 1036 BRL skoro 10 dana i nisu mi saopštili nikakve vesti, deluju aljkavo i beznačajno. Zet je definitivno zabrljao.

Automatski prevedeno:
Rafaeliton
pre 11 meseci

Hi, does that mean that the casino never once told you the reason why your withdrawal was missing and you never once contacted them in those 10 days ? Do you have a verified account with the casino ? 

We give casinos 14 days to resolve withdrawals so you are pretty close to that time limit and if nothing changes by then and the casino doesn't reply or you don't get your money then we will try to help. 

So will it be possible to update how things are going ? 

Ažurirano od strane autora pre 11 meseci
Jaro
pre 11 meseci

No, I'm talking to live support every day and they are always answering like robots with the same answers all the time.

They requested some documents to prove my E-wallet payment and I sent twice or three times all they want.

I'll open a complaint!!!

Rafaeliton
pre 11 meseci

If the casino doesn't try to help you and keeps repeating the same thing over and over again, I would probably do the same and open a complaint. We'll see what our team comes up with and try to help. 

I wish opening a complaint wasn't necessary but I'm afraid it won't be so. 

Anyway, if you have any new information, be sure to let us know. 

pre 8 meseci

Dear Casino Guru,


. I am reaching out to share my recent experience with Zetcasino and to express my concerns regarding their policies, particularly in relation to streamers and regular players like myself.


Recently, I've been exploring the world of online casinos, and Zetcasino caught my attention. Upon the recommendation of my cousin, who had a positive experience with the platform, I decided to give it a try. However, what I discovered was quite disheartening.


It has come to my attention that Zetcasino promotes its platform through various streamers(Slotshub-Greek guys to Cyprus). While I have no issue with this marketing strategy, I find it troubling that streamers seem to enjoy preferential treatment compared to regular players. According to a conversation I had with Zetcasino's live chat support (attached is a screenshot of the conversation), streamers are supposedly subject to the same rules as ordinary players. However, I find this hard to believe given the discrepancies in treatment.


For instance, I was informed that I am not allowed to play alongside a friend at his house, yet streamers are allegedly allowed to exchange accounts and have multiple individuals playing together on the same screen. This blatant double standard raises questions of fairness and integrity within the platform.


I am writing to seek clarification on these matters and to express my disappointment with the apparent inconsistency in Zetcasino's policies. It is my hope that this email prompts a review of the company's practices to ensure equal treatment for all players.


Thank you for taking the time to read my concerns. I look forward to hearing from you and discussing this matter further.filefilefile

Also i have videos



miltoskaz
pre 8 meseci

m not convinced Hi there!

Let me start with the most obvious part, at least for me: We at Casino Guru consider terms fair or unfair based on their practical interpretation toward players. In line with that, I feel it is absolutely necessary to distinguish between a casual player and a streamer while applying the rules.

I believe we both agree streamers are sort of professionals aiming for different goals than usual players do.

Thus, the casino approach will most likely be different as well.

This, in my opinion, brings us to the fact that using, for example, a photo of multiple streamers in one room as an argument for assessing the fairness of the terms is downright nonsense. Because this is hardly what the average player does.

Wouldn't you agree?

To fully understand the casino's approach toward those streamers you picked up, I strongly advise asking the casino. However, I have to add that I'm not convinced such an investigation will help you personally, because the way I see it, casinos will never share their account details with you, so there is no real argument other than that you are not allowed to play in the same room as your friend. For example, how do you know whether those guys use VPNs or are really in the same place or casino while streaming? Besides, I'd say, the first one usually just keeps the mood up, while the second is actually playing. 🤷‍♀️

You would only be certain if you had such access.

As already mentioned:

"...the casino has provided us with comprehensive evidence of fraudulent activity that leads us to believe that the steps the casino has taken in this case are justified. Due to that reason, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion."

(complait 👈)

Radka
pre 8 meseci

Dear Radka,


I hope this message finds you well. I am reaching out to address some concerns I have regarding the practices of Zetcasino.


Upon careful examination, I have discovered discrepancies that raise questions about the fairness and integrity of the platform. Firstly, the casino's own terms and conditions state that all players are subject to the same rules. However, recent evidence suggests otherwise.


Additionally, I possess video evidence showing prominent streamers alternating gameplay, implying a coordinated effort. These individuals have openly admitted to using VPN during live broadcasts. I have gathered all relevant documentation to support these claims.


I am perplexed by how you justify siding with the casino when even the establishment itself acknowledges parity in terms. I urge you to reconsider your stance and address these issues promptly.


I eagerly await your response and a resolution to this matter.


miltoskaz
pre 8 meseci

Hello,

Could you please read my previous response?

I'll try to reflect again:

I'd like to start with the fact that I'm not going to resolve any issues you feel you have with the casino. This is the forum. You already tried the complaint, but it got rejected.

I already mentioned your chance to reopen it.

Also, I'm pretty convinced the casino won't respond to you here, so frankly, keeping posting such open "emails" leads nowhere, as far as I can say.

Send it to the casino, I'd say it sounds more appropriate at this point.

Thank you.



pre 8 meseci

Dear Radka,


Thank you for your message. I've carefully read through it, which is why I am responding. I'm addressing this publicly because I have nothing to hide, and it's important for everyone to know what's going on openly.


I've been trying to reopen my case for several days now, but it hasn't been addressed. Your stance on this matter surprises me, especially when I've shown that the casino itself acknowledges we operate under the same rules, yet you seem to be pushing for something else.


Additionally, for over a year now, there has been no response regarding whether "rabidi" holds a valid license. It's crucial for all players to know if a casino is fraudulent and if those promoting it bear any responsibility.

miltoskaz
pre 8 meseci

Hello,

I was explaining the whole point of view completely openly. I feel you need to understand, that we do not handle complaints here. Thus, I'm not familiar with the current situation.

If the complaint is reopened, you will be notified, don't worry.

Frankly, I don't understand what is so surprising here. We are doing well, in my opinion, based on the quantity of additional comments or inquiries you have received from the community so far.

"I've shown that the casino itself acknowledges we operate under the same rules, yet you seem to be pushing for something else."

I'm sorry, I do not understand. What does this mean? What have you proved, please?

I still feel the streamer is not a recreational player, though.

"Additionally, for over a year now, there has been no response regarding whether "rabidi" holds a valid license. It's crucial for all players to know if a casino is fraudulent and if those promoting it bear any responsibility."

According to our information, this casino (not speaking about the whole group because licenses may differ) is fully licensed. So, if you can prove otherwise, please do so. We always seek proven information from players.


pre 8 meseci

Dobar dan. Svratim da prijavim Zet kazino. Danas se zatvara u mojoj zemlji, ali nekoliko sati pre nego što mi je omogućio da uplatim 100 evra i osvojim 320 od kojih više neću videti ništa. Osećam se prevarenim. Može li mi neko pomoći?

Automatski prevedeno:
rllabla
pre 8 meseci

Good day to you!

Did you ask the casino about the money? I mean, it may simply mean players from your country will not be accepted anymore. I'm trying to find out what makes you feel cheated, you know?

What was the last piece of information you got?

Please answer me, and we shall see what's up. 🙏

pre 8 meseci

Dobar dan,

Pisao sam na mejl oko 10 puta, ali niko mi ne odgovara niti mi daje povratne informacije. S druge strane, igrao sam normalno. Imam dokaze o depozitima, imejlove na svoju e-poštu sa dokazom o povlačenju depozita. Baš sutradan, kada sam pokušao da uđem u kazino, rekli su mi da u mojoj zemlji nije dozvoljeno kockanje u tom kazinu (samo nekoliko sati nakon što sam osvojio 320 evra). Stoga smatram da postoji mogućnost da sam prevaren. Nisam imao vremena da verifikujem račun sa podacima o svom depozitu i mislim da me ni oni neće kontaktirati. Zašto su me onda pustili da igram nekoliko sati ranije, a zatim blokirali pristup?

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