ForumKazinaZetCasino - opšta diskusija

ZetCasino - opšta diskusija (strana 3)

pre 2 godina od gocedelcev00000
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pre 8 meseci

Dear Radka,


I have shown you that the casino itself states that both streamers and regular players have the same rules. Streamers are entertainment players as they can and do make withdrawals.

As for the casino license you mentioned, I have requested it directly from the casino itself and they do not provide it.

Additionally, there is no logo of the license on their site. If you have the license number, it would be nice to mention it.

I have been asking for my case to be reopened for a while now, and I openly call on Zetcasino to take a stance in front of everyone.


pre 8 meseci

Dobar dan. Od danas, Zetcasino me još uvek nije kontaktirao.

Automatski prevedeno:
pre 8 meseci

Dobar dan,

Pisao sam na mejl oko 10 puta, ali niko mi ne odgovara niti mi daje povratne informacije. S druge strane, igrao sam normalno. Imam dokaze o depozitima, imejlove na svoju e-poštu sa dokazom o povlačenju depozita. Baš sutradan, kada sam pokušao da uđem u kazino, rekli su mi da u mojoj zemlji nije dozvoljeno kockanje u tom kazinu (samo nekoliko sati nakon što sam osvojio 320 evra). Stoga smatram da postoji mogućnost da sam prevaren. Nisam imao vremena da verifikujem račun sa podacima o svom depozitu i mislim da me ni oni neće kontaktirati. Zašto su me onda pustili da igram nekoliko sati ranije, a zatim blokirali pristup?

Automatski prevedeno:
pre 8 meseci

Hello, and thanks for this information.

Of course, the casino may restrict any country to prevent legal issues, but your active balance needs to be paid to you normally, and only after that will a decent casino close your account due to the aforementioned restriction.

On the other hand, I found a bit of a different update in the complaint:

"The day after being able to access I found out that in Spain this website has been closed for being an illegal casino. Therefore I cannot access it with any browser and that is why I cannot claim anything."

So to me, it seems the casino has not blocked you on their end. It was most likely your internet provider.

Sadly, to set this correct, and I mean to get you a chance to withdraw your money, we would need someone from the casino to respond. 🤔


pre 8 meseci

Dear Radka,


I have shown you that the casino itself states that both streamers and regular players have the same rules. Streamers are entertainment players as they can and do make withdrawals.

As for the casino license you mentioned, I have requested it directly from the casino itself and they do not provide it.

Additionally, there is no logo of the license on their site. If you have the license number, it would be nice to mention it.

I have been asking for my case to be reopened for a while now, and I openly call on Zetcasino to take a stance in front of everyone.


pre 8 meseci

Dear player,

"I have shown you that the casino itself states that both streamers and regular players have the same rules. Streamers are entertainment players as they can and do make withdrawals."

Yes, the terms are the very same, yet what you still fail to comprehend is that the very same rules may be applied differently based on concrete situations.

Casual players don't postpone bonus rounds, do not advertise their sessions, and do not play with a huge amount of "money." Those are, by the way, very common streamers' practices.

I'd say, if you don't play like an ordinary player, you must be ready to be recognized as a different kind of player, which may result in violating the very same rules.

"As for the casino license you mentioned, I have requested it directly from the casino itself, and they do not provide it."

The Antilephone license does not work like this. Even if the support provided the validator's URL, it won't work. (https://validator.antillephone.com/validate?domain=casinowebsite.com&seal_id=cf98db6c7173....)

Further explanation is here 👈

"Additionally, there is no logo of the license on their site. If you have the license number, it would be nice to mention it."

As explained the validation works differently.

"I have been asking for my case to be reopened for a while now, and I openly call on Zetcasino to take a stance in front of everyone."

Frankly, the Complaint Team is very busy, but I'm sure they will get back to you eventually.

As for the casino, I doubt any evidence will be publicly presented. That would be very unusual because explaining the process means others may take advantage of this knowledge, which would limit the casino's ability to detect fraudulent activities. Let's see what happens next.

pre 2 meseci

Zdravo svima, osvojio sam preko 14.000 evra u kazinu Rabidi NV, odnosno Zetcasino.


Kao i uvek, nakon uplate depozita, igrao sam bonus igru sa kojom sam osvojio 30 evra bonus kredita.

Njime sam već osvojio nekoliko hiljada evra, koji su mi uvek isplaćivani. (Nažalost, samo maksimalno 500€ dnevno.) Uvek sam ispunjavao uslove bonusa, uložio iznos najmanje 50 puta i uvek je sve bilo zadovoljavajuće.


U nedelju sam osvojio preko €14,000 sa €30 bonus bilansa. Tada sam ispunio uslove bonusa i novac je knjižen na moj saldo stvarnog novca.


Zatim sam zatražio povlačenje od 500 € i želeo sam da podignem još 500 € sledećeg dana. Kada sam video da mi je sa računa skinuto 14.122,50 evra.

za povlačenje i želeo je da podigne 500 € sledećeg dana. Kada sam video da mi je sa računa skinuto 14.122,50 evra.

Zatim sam pisao podršci i odgovor je bio da mi je novac oduzet jer sam otkazao depozit. Što jednostavno nije tačno.

Zatim sam pisao podršci i odgovor je bio da mi je novac oduzet jer sam otkazao depozit. Što jednostavno nije tačno.

Zatim sam započeo novi razgovor i pitao drugog zaposlenog. Tada mi je rekao da možete osvojiti maksimalno pet puta veći iznos bonusa. Dakle, za 30 €, 150 €.

Zamoljen sam da pogledam uslove i odredbe. I odjednom, u stvari, uslovi i odredbe sadrže upravo ovu izjavu.

Ali znam da to ne može biti tačno jer sam, kao što sam rekao, već nekoliko puta osvojio iznose od preko 1000€ sa ovim bonus kreditom od 30€, koji su mi takođe isplaćeni.


Kada sam ponovo pokušao da se prijavim, moj nalog je bio zamrznut ili zatvoren. I više ne primam poruke od tima za podršku, bilo putem e-pošte ili ćaskanja uživo.


Da li znate šta možete da uradite ovde? Igram u kazinu pet godina i nikada nisam imao problema. Kao što sam rekao, čak i kada sam osvojio mnogo novca sa bonusom, to je bilo isplaćeno. Sada osvajam veoma veliki iznos, a kazino je težak i tvrdi da sam prekršio odredbe i uslove.


šta možeš da uradiš?

Automatski prevedeno:
Snippah
pre 2 meseci

Hello,

I first have to mention that it would be best to know the exact terms associated with the bonus.

From my experiences, I find it very interesting to allow such a high withdrawal amount on such a bonus, but as I said terms are what matters.

On the other hand, I have no reason not to trust you when you say you have withdrawn higher amounts from the same bonus before. Not to mention the change of rules. I think this situation should be investigated further. If you agree, I strongly advise following these instructions 👈 explaining how the process works.

Collect and paste there all communication, screenshots and information you have avilable and our specialists will try to get to the bottom of this.

Are you interested in trying?


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