ZeusGlory Casino - opšta diskusija (strana 2)

Napredni Početnik

Rusija

pre 6 meseci

OriginalPrevod

Već 3. dan ne mogu da podignem sredstva, prošao sam verifikaciju, tvrde da sam nečiji multiračun, tvrde da sam registrovan preko IP koji je zabranjen u njihovoj zemlji, ja sam nemački državljanin , dokumenti su takođe nemački državljanin, zbog IP ne žele da uplate i tvrde da ja navodno imam višestruki nalog, ali to očigledno nije razlog da mi ne isplate moj dobitak, iz ovog razloga ne žele da mi podižu novac i optužuju me da imam multiračun, tražim pomoć pošto obmanjuju mene i ostale korisnike. Sada su mi ovako blokirali nalog pošto sam napisao recenziju o njima koja ih ne zadovoljava, ne preporučujem da igrate ovde!

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Ažurirano od strane autora pre 6 meseci

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Kazino predstavnik

pre 6 meseci

OriginalPrevod

Hello lolz2001z,

I'm sorry this had to go this way, after you agreed in Zeusglory chat that you are wrong after we provided with the evidence of Multiaccounting and proceeded to post information you here that is very misleading and incorrect.

I will share the details below (Chat is in Russian language but I will share the content here) :

The User initially Registered From Azerbaijan, by the Username: azeri2112z And managed to deposit Via Crypto, The we explained to user that Azerbaijan is among prohibited Jurisdicions on Zeusglory and Refunded the deposited amount.

The user then proceeded to register different account and Uploaded Fake ID (Fraud Department looked into it)

When we notified the user that he used Multi accounts on our website (Using VPN) and Tried to verify the account using someone elses ID , which he admitted in the chat (See Image below)

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And now you are trying to mislead other players, That is not acceptable.

Forum and Reviews Administrator

pre 6 meseci

OriginalPrevod

Već 3. dan ne mogu da podignem sredstva, prošao sam verifikaciju, tvrde da sam nečiji multiračun, tvrde da sam registrovan preko IP koji je zabranjen u njihovoj zemlji, ja sam nemački državljanin , dokumenti su takođe nemački državljanin, zbog IP ne žele da uplate i tvrde da ja navodno imam višestruki nalog, ali to očigledno nije razlog da mi ne isplate moj dobitak, iz ovog razloga ne žele da mi podižu novac i optužuju me da imam multiračun, tražim pomoć pošto obmanjuju mene i ostale korisnike. Sada su mi ovako blokirali nalog pošto sam napisao recenziju o njima koja ih ne zadovoljava, ne preporučujem da igrate ovde!

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Automatski prevedeno:

pre 6 meseci

OriginalPrevod

Hello, I see that the casino has commented on your post and the whole case. So how is it, did you open another account? I have translated the screenshot but I can only see a confirmation that you confessed but I don't know specifically what. It's a violation of the casino rules, so in situations like this I wouldn't be surprised if your winnings were taken away. Especially if you got the deposit back when you registered with the first account. Did you use a VPN to avoid any unpleasantness ?

Kazino predstavnik

pre 6 meseci

OriginalPrevod

Hello Jaro, I will Also Provide the Screenshots that confirms User using a VPN:

file file

Forum and Reviews Administrator

pre 6 meseci

OriginalPrevod

Thanks for the clarification, I think that if a player has some objective complaints there is nothing wrong with that, but in this case there is a possibility to explain it and if he thinks that he didn't make a mistake or didn't break any rules, then he has a chance to defend himself. 🙂

Napredni Početnik

Rusija

pre 6 meseci

OriginalPrevod

Obećali su mi da će mi pomoći i povući sredstva ako priznam da sam multinalog, pa sam računao na ovo i rekao da sam višenalog, iako ni sam ne razumem o kome je reč. Šta je sa mojim IP, radim onlajn, sada sam u Azerbejdžanu, tako da sam bio njihov IP, ali nisam državljanin ove zemlje, čak sam i kroz verifikaciju postavio svoja dokumenta kao nemački državljanin, što nije zabranjeno na njihov sajt, uzimajući u obzir sve ovo, nemaju pravo da mi oduzimaju dobitak i ne isplaćuju, mislim da će igrači koji vide moju recenziju shvatiti da se bune oko svake sitnice samo da bi izbegli da pošteno isplate novac pobedio, tu ne očekujem nikakvu pomoć, ali želim da svi igrači vide kako varaju i nalaze neprikladne razloge samo da okrive i ne plate) Hvala svima na pažnji

Ažurirano od strane autora pre 6 meseci

Automatski prevedeno:

Kazino predstavnik

pre 6 meseci

OriginalPrevod

Hello lolz2001z ,

This is again, wrong interpretation of the conversation between you and our chat representative,

Our chat representative (Anna) Told you that She has not made such a promise , I can share the chat history that confirms what I said above. She also proceeded to explain all the details of the case. And that Multiaccointing is prohibited on Zeusglory. Even tho you were refunded on your first account and we warned you about everything and explained all the details.

I hope We can Close this conversation here.

Ažurirano od strane autora pre 6 meseci

Napredni Početnik

Rusija

pre 6 meseci

OriginalPrevod

rekla je da se možemo dogovoriti) Odnosno, nagovestila je da treba da obrišem recenziju odavde i da će mi pomoći da povučem sredstva, da li mislite da je ovo normalno?

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xSerious169

Stariji Napredni Korisnik

Nemačka

pre 6 meseci

OriginalPrevod

U početku sam bio veoma zadovoljan ovim kazinom.

Tada sam želeo da dobijem samoisključivanje sa svog naloga zbog zavisnosti od kockanja, što nije sprovedeno kako treba.

Zatim sam zatražio povraćaj mojih depozita i gubitaka. Iz kazina su tada odgovorili da bi rado sačekali malo i onda mi rekli kako možemo da radimo zajedno.

Od tada sam, nažalost, ignorisan i više ne dobijam odgovor na svoje imejlove.

Automatski prevedeno:

Forum and Reviews Administrator

pre 6 meseci

OriginalPrevod

Obećali su mi da će mi pomoći i povući sredstva ako priznam da sam multinalog, pa sam računao na ovo i rekao da sam višenalog, iako ni sam ne razumem o kome je reč. Šta je sa mojim IP, radim onlajn, sada sam u Azerbejdžanu, tako da sam bio njihov IP, ali nisam državljanin ove zemlje, čak sam i kroz verifikaciju postavio svoja dokumenta kao nemački državljanin, što nije zabranjeno na njihov sajt, uzimajući u obzir sve ovo, nemaju pravo da mi oduzimaju dobitak i ne isplaćuju, mislim da će igrači koji vide moju recenziju shvatiti da se bune oko svake sitnice samo da bi izbegli da pošteno isplate novac pobedio, tu ne očekujem nikakvu pomoć, ali želim da svi igrači vide kako varaju i nalaze neprikladne razloge samo da okrive i ne plate) Hvala svima na pažnji

Automatski prevedeno:

pre 6 meseci

OriginalPrevod

If you feel that something has been wrongly used against you, or that you have not done something wrong, you have the opportunity to prove it by filing a complaint, which is free of charge. Our team would investigate everything, so that's all I'll say.

If you are interested, just click here.

However, if you are aware that you have broken the rules, then it will not be on the spot.

Forum and Reviews Administrator

xSerious169

pre 6 meseci

OriginalPrevod

U početku sam bio veoma zadovoljan ovim kazinom.

Tada sam želeo da dobijem samoisključivanje sa svog naloga zbog zavisnosti od kockanja, što nije sprovedeno kako treba.

Zatim sam zatražio povraćaj mojih depozita i gubitaka. Iz kazina su tada odgovorili da bi rado sačekali malo i onda mi rekli kako možemo da radimo zajedno.

Od tada sam, nažalost, ignorisan i više ne dobijam odgovor na svoje imejlove.

Automatski prevedeno:

pre 6 meseci

OriginalPrevod

Hi, so you still don't have a closed account and you are not self-excluded ? Did you let the casino know that you have such a problem and mention this fact to them ?

If you still have an issue, you can file a complaint and our team will also try to help you.

What do you say ?

elnur20011

Kazino predstavnik

elnur20011

pre 6 meseci

OriginalPrevod

Hello Elnur20011,

The documents are requested by the Fraud department. This is not a normal procedure on Zeusglory but this is not a normal case either, We had several accounts registered from Kyrgyzstan Claiming they are from German Origin, So we have to check, We are also conducting the check with the tools We have to check for Multiaccounting. Once everything is clearared we can proceed with the verification and withdrawal.

You can also check the review above, it was the same case with the user, From kyrgyzstan and claiming to be a German Cityzen. So to not further heat the conversation please just provide the requested documents, let's pass the checks and proceed .

Thank you for understanding.

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Početnik

Holandija

pre 6 meseci

OriginalPrevod

I made a first deposit on this casino yesterday, contacted support chat before they even could start talking to me, the whole website was down. I have no idea what happened, I don't know if I did something wrong. I got no contact information from this casino either. Can anyone help me with this?

Ažurirano od strane autora pre 6 meseci

Community & Complaints Administrator

pre 6 meseci

OriginalPrevod

Have you checked with your internet provider, perhaps? Could it be on their side, I wonder? It works for me okay.🤷‍♀️

I will check with our data team to see if everything works well in Netherlands. Please keep us informed about the situation.

Ažurirano od strane autora pre 6 meseci

Početnik

Holandija

pre 6 meseci

OriginalPrevod

Yes I even tried on different devices also, but nothing works.

Community & Complaints Administrator