ZeusGlory Casino - opšta diskusija (strana 2)

For the 3rd day now I have not been able to withdraw funds, I have passed verification, they claim that I am someone’s multi-account, they claim that I was registered through an IP that is prohibited in their country, I am a German citizen, the documents are also a German citizen, because of the IP they do not want to pay and they claim that I allegedly have a multi-account, but this is clearly not a reason for them not to pay me my winnings, for this reason they do not want to withdraw money to me and accuse me of having a multi-account, I ask for help since they are deceiving me and other users. Now they have blocked my account like this as I wrote a review about them that doesn’t satisfy them, I don’t recommend playing here!

Уже 3-й день не могу вывести средства,верификацию прошёл,они утверждают что я чей то мультиаккаунт,утверждают что я был зарегестрирован через айпи которая запрещена в их стране,я гражданин Германии,документы тоже гражданина Германии,из за айпи они не хотят выплачивать и утрверждают что я якобы мультиаккаунт,но это явно не причина чтобы они не выплачивали мне мой выигрышь,по этой причине они не хотят мне выводить и обвиняют в мультиаккаунте,попрошу помочь так как они обманывают меня и других пользователей.Теперь они мне заблокировали аккаунт так как я тут написал о них отзыв который их не удовлетворяет,не советую тут играть!

Hello lolz2001z,

I'm sorry this had to go this way, after you agreed in Zeusglory chat that you are wrong after we provided with the evidence of Multiaccounting and proceeded to post information you here that is very misleading and incorrect.

I will share the details below (Chat is in Russian language but I will share the content here) :

The User initially Registered From Azerbaijan, by the Username: azeri2112z And managed to deposit Via Crypto, The we explained to user that Azerbaijan is among prohibited Jurisdicions on Zeusglory and Refunded the deposited amount.

The user then proceeded to register different account and Uploaded Fake ID (Fraud Department looked into it)

When we notified the user that he used Multi accounts on our website (Using VPN) and Tried to verify the account using someone elses ID , which he admitted in the chat (See Image below)

And now you are trying to mislead other players, That is not acceptable.

Hello, I see that the casino has commented on your post and the whole case. So how is it, did you open another account? I have translated the screenshot but I can only see a confirmation that you confessed but I don't know specifically what. It's a violation of the casino rules, so in situations like this I wouldn't be surprised if your winnings were taken away. Especially if you got the deposit back when you registered with the first account. Did you use a VPN to avoid any unpleasantness ?

Hello Jaro, I will Also Provide the Screenshots that confirms User using a VPN:

Thanks for the clarification, I think that if a player has some objective complaints there is nothing wrong with that, but in this case there is a possibility to explain it and if he thinks that he didn't make a mistake or didn't break any rules, then he has a chance to defend himself. 🙂

They promised to help me and withdraw funds if I admitted that I am a multi-account, so I counted on this and said that I am a multi-account, although I don’t even understand who they are talking about. What about my IP, I work online, now I am in Azerbaijan, so I have was their IP, but I am not a citizen of this country, even going through verification I uploaded my documents as a German citizen, which is not prohibited on their website, taking into account all this, they do not have the right to take away my winnings and not pay out, I think players who see my review will understand that they fuss over every little thing just to avoid paying out the money they honestly won, I don’t expect any help here, but I want all the players to see how they cheat and find inappropriate reasons just to blame and not pay) Thank you all for your attention

Мне обещали помочь и вывести средства если я признаюсь что я мультиаккаунт,поэтому я рассчитывая на это сказал что я мультиаккаунт,хотя я даже не понимаю о ком они говорят.Что насчёт моего айпи то я работаю онлайн,сейчас я нахожусь в Азербайджане соответсвенно у меня был их айпи,но я не гражданин этой страны,даже проходя верификацию я загрузил свои документы гражданина Германии,который не запрещен у них на сайте,учитывая всё это они не имеют право отбирать мой выигрышь и не выплачивать,думаю игроки которые увидят мой отзыв поймут что они придераються ко всем мелочям лишь бы не выплатить честно выигранные деньги,на помощь тут я и не рассчитываю но я хочу чтобы все игроки увидели как они обманывают и находят причины неуместные лишь бы обвинить и не выплатить)Всем спасибо за внимание

Hello lolz2001z ,

This is again, wrong interpretation of the conversation between you and our chat representative,

Our chat representative (Anna) Told you that She has not made such a promise , I can share the chat history that confirms what I said above. She also proceeded to explain all the details of the case. And that Multiaccointing is prohibited on Zeusglory. Even tho you were refunded on your first account and we warned you about everything and explained all the details.

I hope We can Close this conversation here.

she said that we can agree) That is, she hinted that I should delete the review from here and she would help me withdraw funds, do you think this is normal?

она сказала что мы можем договориться) То есть намекнула чтобы я удалил отзыв отсюда и она мне поможет вывести средства,как думаете это нормально?

At first I was very satisfied with this casino.

Then I wanted to get a self-exclusion from my account due to gambling addiction, which was not carried out properly.

I then requested a refund of my deposits and losses. The casino then replied that they would be happy to wait a while and then tell me how we can work together.

Since then, unfortunately, I have been ignored and no longer receive a response to my emails.

Ich war erst sehr zufrieden in diesem Casino.

Dann wollte ich einen Selbstausschluss aufgrund von Spielsucht meines Kontos erhalten, welcher nicht ordnungsgemäß durchgeführt wurde.

Ich habe dann eine Rückerstattung meiner Einzahlungen bzw. Verluste gefordert. Das Casino hat mir dann geantwortet, dass es gerne einige Zeit vergehen lassen würde, und es mir dann mitteilt, wie wir dazu kooperieren können.

Seitdem werde ich leider ignoriert und halte keine Antwort mehr auf meine E-Mails.

If you feel that something has been wrongly used against you, or that you have not done something wrong, you have the opportunity to prove it by filing a complaint, which is free of charge. Our team would investigate everything, so that's all I'll say. 

If you are interested, just click here. 

However, if you are aware that you have broken the rules, then it will not be on the spot. 

Hi, so you still don't have a closed account and you are not self-excluded ? Did you let the casino know that you have such a problem and mention this fact to them ? 

If you still have an issue, you can file a complaint and our team will also try to help you. 

What do you say ? 

Hello Elnur20011,

The documents are requested by the Fraud department. This is not a normal procedure on Zeusglory but this is not a normal case either, We had several accounts registered from Kyrgyzstan Claiming they are from German Origin, So we have to check, We are also conducting the check with the tools We have to check for Multiaccounting. Once everything is clearared we can proceed with the verification and withdrawal.

You can also check the review above, it was the same case with the user, From kyrgyzstan and claiming to be a German Cityzen. So to not further heat the conversation please just provide the requested documents, let's pass the checks and proceed .

Thank you for understanding.

I made a first deposit on this casino yesterday, contacted support chat before they even could start talking to me, the whole website was down. I have no idea what happened, I don't know if I did something wrong. I got no contact information from this casino either. Can anyone help me with this?

Have you checked with your internet provider, perhaps? Could it be on their side, I wonder? It works for me okay.🤷‍♀️

I will check with our data team to see if everything works well in Netherlands. Please keep us informed about the situation.

Yes I even tried on different devices also, but nothing works.

Thank you for the prompt reply. I have already passed the information on to our data team, and they will check out what the issue could be. We'll inform you ASAP.

Our data team checked the casino, and there could be a short glitch there. Is it now working for you? Everything is good here.

Hello!

Yes this has been resolved everything is ok on my side!