I admire you are so fond of 3 days for crypto payment. 🙂 May I know what you would consider a delay, how many days, for instance? I'm just asking because normally we would explain that sometimes it takes a little bit longer than "instant" to get paid in crypto. I like your patience!
Thanks for the update. ✨🙌
Hej svi,
Generalno imam pitanje. Kako je moguće da u Zip kazinu ne možete da se verifikujete i da ipak uložite novac u njega? Takođe je čudno da posle 4 nedelje ponovljenih zahteva ne mogu da isplatim novac koji sam osvojio? Dakle, poruka samo kaže „proverićemo vaša dokumenta i pronaći rešenje"
I da budem iskren, mislim da je to prevara.
Tako sam ljuta zbog toga sada. U arkadi gde možete lično da uđete i osvojite nešto, nikada nije bio problem poneti novac sa sobom odmah ili najkasnije posle jednog dana.
Razmišljam šta da radim povodom toga, jer to ne radite sa mušterijama!!
Lg
Hello.
Actually, this is quite the usual approach. The casino does not want to "waste time" on verification until you submit your first withdrawal request. Well, decent casinos verify you immediately when you ask.
I found it interesting that you were able to create an account, though. We checked merely a few weeks ago, and Germany was not available in the registration form.
May I know how old your account is, please?
I must say 4 weeks is quite extreme. Would you consider submitting a complaint? I really think you could use some help.
If you agree, use this link please: https://casino.guru/complaints/create
Samo grešiš, konačno vidiš.
Pored toga, skoro svi opšti uslovi važe samo na originalnom jeziku, tako da nemačka verzija ne važi kada je to bitno, kao u vašem slučaju sada 😉
Vaše ponašanje uopšte ne funkcioniše, nemojte svoju frustraciju izvlačiti na ljude koji su samo želeli da vam pomognu i definitivno vam ne znače ništa loše.
✌🏼
Pa, ja ću to reći ovako, nažalost ne možete da imate reč.
Free play
Samo grešiš, konačno vidiš.
Pored toga, skoro svi opšti uslovi važe samo na originalnom jeziku, tako da nemačka verzija ne važi kada je to bitno, kao u vašem slučaju sada 😉
Vaše ponašanje uopšte ne funkcioniše, nemojte svoju frustraciju izvlačiti na ljude koji su samo želeli da vam pomognu i definitivno vam ne znače ništa loše.
✌🏼
Hi, I'm wondering what you're trying to achieve by writing back to a 2 month old post, and I think there's a bit of a reading comprehension error as well. The screenshots were in both languages and Germany was not there.
Takođe bi trebalo da kliknete na engleske odredbe i uslove, a ne samo da prevodite nemački na engleski 🤣
That's right. However, the Terms and Conditions may have changed in the meantime. Anyway, it is always best to look at them in English and take screenshots if necessary, so that the player doesn't get into such a situation.
Besides, do you have any experience with this casino ?
Zdravo da razumete kazino guru ne pomaže nama igračima. Zato što se nadam da će nam se pomoći da budemo iskreni
CasinoGuru mi je do sada definitivno pomogao, nije tačno da ne podržavaju nas igrače 😉
Zdravo da razumete kazino guru ne pomaže nama igračima. Zato što se nadam da će nam se pomoći da budemo iskreni
Hi, it would be good to first say a bit more about the situation than just such general statements. What didn't we help you with or what happened please?
Zdravo
Već sam se registrovao kod Gurua sa svojim problemom sa vinz.io i još uvek čekam Guruov odgovor. Moje pitanje je bilo da li me Guru zaista podržava. Imam velike nade da bih mogao da dobijem nešto novca nazad od kazina vinz.io i Vild Tokio. Kazina se nalaze u Kurasau. Našao sam sve adrese ovde u oblasti Gurua koje su odgovorne za Curacao i pomažu igračima da povrate novac. Nažalost, do danas nisam dobio odgovor. Pa, doveo sam se u prilično katastrofalnu situaciju. Uloženo 16.000 evra. Dakle, pitanje je... da li Guru zaista pomaže? Najbolje želje
Hi there. It seems you are not much familiar with the complaint feature; allow me to help you with that:
Here is what the process looks like:
Step 1: Player fills out a complaint form and submits it.
Step 2: We analyze the complaint and player's responses in the form and take a look at the casino and its T&Cs.
Step 3: We write a complaint description for our system and ask the player any additional questions to understand everything well.
Step 4: Based on everything we know, we try to give advice to the player to see if the situation can be resolved easily, without contacting the casino.
Step 5: If it is needed, we invite the casino to join the conversation and provide their side of the story.
Step 6: Based on the outcome, we close and classify the complaint, which will influence how the casino's Safety Index will be affected.
Most importantly:
Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.
Kindly consult your complaint thread to locate the timer; you can access it from your profile details or directly here 👈
At this moment, more than 4 days remain for the resolver to get back to you. Please be patient.
Thank you.
Dobro jutro
Sada znam da to ne pomaže
Žalba Guruu... Ima
Nije bilo pomoći
Ali ipak hvala na svemu
You're welcome if you have any new information or if you get further if you tried it on the sites recommended by Radka, be sure to let me know.
I'll keep my fingers crossed for you.🤞
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
