Da li postoji mogućnost nadoknade u slučaju recidiva

Hello everyone,

I hope you are well. Unfortunately, I had a really bad relapse yesterday that could end up being extremely threatening for me. Despite what I know to be an OASINS ban, I made a successful registration attempt in the online casino "Rooli1". Unfortunately, I lost 1700 euros in just 20 minutes.

This situation is particularly worrying for me because it could determine whether I lose my apartment or not. That's why I'm wondering if there are any ways to get this 1700 euros refunded.

I have already contacted the service team and they have forwarded my request to a manager who can decide on it. However, I am concerned and hope for a positive solution.

I would be very grateful for any support or advice.

Best regards

Steven A.

Hallo zusammen,

ich hoffe, es geht euch gut. Leider hatte ich gestern einen wirklich schlimmen Rückfall, der für mich extrem bedrohlich enden könnte. Trotz meiner nach meinem Wissen nach vorhandener, OASINS-Sperre, habe ich , einen erfolgreichen Registrierungsversuch im Online-Casino "Rooli1" gemachztb. Innerhalb von nur 20 Minuten habe ich leider 1700,- Euro verspielt.

Diese Situation ist für mich besonders besorgniserregend, da sie darüber entscheiden könnte, ob ich meine Wohnung verliere oder nicht. Deshalb frage ich mich, ob es irgendwelche Möglichkeiten gibt, diese 1700,- Euro zurückerstattet zu bekommen.

Ich habe bereits das Service-Team kontaktiert, und sie haben meine Anfrage an einen Vorgesetzten weitergeleitet, der darüber entscheiden kann. Dennoch bin ich besorgt und hoffe auf eine positive Lösung.

Für jegliche Unterstützung oder Ratschläge wäre ich sehr dankbar.

Viele Grüße

Steven A.

Hello.

Did you manage to resolve your issue?

Ola.

Conseguiu resolver o seu tema?

Zdravo, prema onome što sam video, ovde nije rešeno. U pritužbi možete pronaći sve bitno i objašnjenje zašto to nije bilo moguće.

Ali zašto pitaš?

Because I'm going through something similar.

I'm addicted to gambling and have self-excluded from many casinos, but it's becoming common practice for casinos, when you self-exclude from one casino, to start receiving emails from other casinos in the same casino group. This can't be by chance.

Kahnawake is the only one that has acted so far and has granted my requests for a refund, because many of these casinos use the same license for several casinos.

Unfortunately, this practice is not common in Curacao.

Porque eu estou a passar por algo parecido.

Sou viciado no jogo e auto-excluido de muitos casinos, mas comeca a ser pratica comum dos casinos, quando nos auto-excluimos de um casino comecamos a receber emails de outros casinos do mesmo grupo de casinos. Isto nao pode ser acaso.

A Kahnawake, é a unica que ate agora tem atuado, e tem dado razao aos meus pedidos de reembolso, pois muitos destes casinos usam a mesma licença para varios casinos.

Infelizmente esta pratica nao é comum em curacao.

Razumem, nažalost u mnogim slučajevima je slučaj da se morate samoisključiti iz svakog kazina posebno čak i ako ste deo jedne grupe. Osim ako nije drugačije navedeno u Uslovima i odredbama.

Naravno, kockarnice treba da budu oprezne u takvim slučajevima, ali kao što kažete, znamo da nije svuda tako.

U svakom slučaju, ako kazino ne poštuje samoisključivanje ili ima problema sa stavljanjem na vaš nalog, obavezno obavestite naš tim za žalbe.

Zdravo, radoznao sam da pronađem bilo kakve informacije o kockarnicama pod licencom Kahnavake, da li su tako stroge kao Malta Gaming Authoriti? hvala unapred

Yes, I've had a few disputes in which they intervened and within 7 days the casino solved the problems.

And no matter what, they are a commission that always responds within 24 hours that they have received the complaint. Unlike all the others where we send a complaint and don't even know if the email has been delivered.

Sim. Ja tive algumas disputas que eles interviram e em 7 dias o casino resolveu os problemas.

E independentenente de tudo, sao uma comissao que sempre da resposta em 24h de que receberam a reclamacao. Ao contrario de todas as outras que enviamos reclamaçao e nem sequer sabemos se foi entregue o email

oh vau, to je impresivno. Nisam imao nijednu otvorenu žalbu do sada ni sa kim, ali možda bih s vremena na vreme imao neke vibracije zavisnosti, pitao sam se u slučaju da počnem da igram sa kazinom pod Kahnavakeom - da li bi me nekako zaštitili u slučaju da izgubim kontrolu? Sa MGA kockarnicama sam ok, ali neki od Curacao - bože, to nije sigurno! Neću da iznosim imena, ionako sam ja kriv.

It's best to stay away from gambling.

The casino guru suggested an application that they promote, betblocker. It turns out that an addict always finds a way, and unfortunately, despite the blocking at times of relapse, some casinos open new domains and betblocker doesn't have them in its database yet. On the contrary, betblocker has kept me away from addiction for many months.

O melhor é ficarmos longe dos jogos.

O casino guru sugeriu me uma aplicacao que eles promovem a betblocker, acontece que um viciado sempre arranja um jeito, e infelizmente apesar do bloqueio em momentos de recaida, alguns casinos abrem dominios novos e o betblocker ainda nao os tem na sua base de dados. Mao estou a.culpar a aplicacao pelo contrario, o betblocker manteve me longe do vicio durante muitos meses