Zdravo,
moja Žalba je odbijena nekoliko puta što ja ne razumem.
Zatražio sam zatvaranje cele kazino grupe zbog zavisnosti. Odgovor u mom slučaju je bio sledeći:
„Uglavnom to zavisi od dozvole za kazino jer neki od njih imaju pravilo da sva sestrinska kazina moraju biti blokirana, ali to nije slučaj. Takođe kazino može da odgovori na pritužbu čak i bez nas da tražimo od njih, pa su možda objavili ionako u drugim pritužbama.
Molimo kontaktirajte vlasti u slučaju da želite da nastavite sa rešavanjem slučaja jer ćemo sada biti primorani da odbijemo žalbu.
Srdačan pozdrav,
Nick
"
Koje CURACAO licence treba zatvoriti u celoj kazino grupi ako se to zahteva?
Takođe ono što ne razumem tamo gde su slučajevi potvrđeni i prosleđeni pod istom licencom u prošlosti.....
Srdačan pozdrav
Hello,
my Complaint has been rejected several times what I dont understand.
I requested closure in the whole casino group because of addiction. THe answer in my case was the following:
"It mostly depends on the casino license as some of them have a rule where all sister casinos have to be blocked, but it is not this case. Also the casino can respond to the complaint even without us requesting them to so they may have posted in other complaints anyway.
Please contact the authorities in case you wish to continue resolving the case as we will be now forced to reject the complaint.
Best regards,
Nick
"
Which CURACAO Licences need a closure in the whole casino Group if its requested?
Also what I dont understand there where Cases confirmed and forwarded under the same licence in the past.....
Best regards