Ok. I blocked my account permanent on a casino and after a couple of months I simply opened it up again in the chat even if it was permanent closed. Of course I lost a LOT. Have I any chances to get my deposits from after reopening back?
Hello,
can't answer without further details and preferably screenshots showing how exactly your account was closed.
I would expect that a permanet closure means closed for good. 🤔
You can also submit a complaint right now, so we can consider all aspects and provide support.
Read about the details here, and decide whether you feel like it.
It was Ibet and all I can say is that permanent blocked is not permanent blocked there. It means 7 days if you ask their support and yes they can go South.
Hello,
so the way it sounds to me, the casino originally confirmed that your account is permanently blocked, right?
Anyway, did you state any reason why the account needed to be closed? I feel that all are important details, so let me know.
What casino are you talking about?
Hello again.
I think you should start using the REPLY BUTTON - the sooner the better.
The person you're asking now is not aware of your post, so the chances you'll get an answer are pretty low.
I'm quite sure he was talking about iBet.com https://casino.guru/ibet-com-casino-review
I believe that I am in good control of myself in terms of gambling at the moment, but I have faced an easier situation like you have decribed. I contacted support and asked to close my account forever, thay asked me for the reason and said that the account can be reopened later because it is not gambling problem. If you want to save the money for future i highly recomment to ask for closure over the platform or tell them that you have issues with gambling.
Many casinos reopen my account even i am request permanent closure. Even casino guru accepts these days the way casinos operate. 🤨
Have to try make complaiment via some other website, if they can help.
Just wondering what license rules say about this.
Please be sure that we always try to help if possible, and when we have some clear proof that a casino acted unfairly, we will surely fight for the players.
Especially Curacao-based casinos are quite desperate regarding Finnish players, considering the national license is being released next year. They are doing their best to milk money out of us, knowing full well they will never be qualified for a Finnish license.
Čak ni zabrana zasnovana na zavisnosti od kockanja ne sprečava uvek da ponovo otvorite svoj nalog. To mi se desilo, na primer, sa boostcasino i coolbet. Depoziti se ne vraćaju.
Kazina su sada zauzela stav gde vas pitaju, na primer, da li preuzimate odgovornost za ponovno otvaranje naloga. Takođe mogu da se uvere da nemate nikakvih problema. Ovo je izuzetno štetno, jer problem sa kockanjem podrazumeva želju za kockanjem. Zato su ova pitanja izuzetno štetna i ne možete dobiti istinite odgovore od ljudi sa problemima sa kockanjem. Kazina svakako znaju ovo. Nažalost, odgovornost je opala. Kazina su svakako primetila da mogu da se ponašaju ovako, a da nema nikakvih posledica.
Mislim da je ovaj pravac u kom idemo izuzetno zabrinjavajući iz perspektive zavisnika od igara.
That was not the true this case with me. The complaint was closed without me being able to explain my situation in more detail. There is a very similar case with the same casino where casino guru contacted the casino and the case was resolved in the player's favor.
In my case, the casino guru did not even ask the casino for more information. I asked to reopen my complaint but that was not done either. The person who closed the case did not even respond to my email either.
If I may, the problem is that we need solid backup in the form of a player's evidence. I guess this scenario is pretty well explained:
"The player in the other complaint clearly mentioned gambling addiction to the casino - meaning the casino was obligate to close the player's account.
While you did not mention it in any of your conversations, there were not obligate to do so."
Unfortunately, expecting total self-exclusion is not possible if the true extent of the addiction is not mentioned. I'm sorry.
Ali čak i ako je osoba pomenula zavisnost od kockanja, prema pravilima, kazino i dalje može ponovo da otvori nalog. Ovo važi za svaku licencu. MGA, Estonija, Kurasao, itd.
That's not even true. I would have liked to explain more but I didn't get the chance. I would have specifically provided more information about our conversation with the casino. I explained these things when I tried to reopen the case, but it still wouldn't be reopened.
You dont even ask any information from casino about my case? ...which feels strange.
I still have have chance, one website who try to help and keep asking this from casino.
Da li znate da li je to pravilo oduvek postojalo ili je tek sada dodato?
Nekako je neverovatno, kada zahtevate zatvaranje, kazino pita da li želite da zatvorite svoj nalog, na primer, za 1 mesec ili 1 godinu. Ili trajno. Ali taj odgovor onda zapravo nije važan.
Pa, čudno je to što je pre samo nekog vremena dotični kazino priznao svoju grešku i čak vratio depozite igrača, i tada je guru kazina pomogao u vezi sa tim.
Mislim da je to postalo češće tek ove godine. To je obmanjujuće, zašto pitati tako nešto kada nije bitno. Ako piše trajno, onda to znači zauvek. Na primer, pikakasino.com prati ovo. Ja sam samo trajno zatvorio svoj nalog, a za njih trajno znači zauvek.
Nažalost, kazinima je dozvoljeno da rade šta god žele. Imam slučaj sa boostcasino gde je bio identičan slučaj, ali je samo drugoj osobi vraćen novac. Dakle, ne za mene. Zaista ne znam na osnovu čega. Ono što je takođe problematično jeste to što kazina uglavnom ne pristaju da otvore više razloga, na primer zašto ne vraćaju depozite.
Ne vidim nijedan valjan razlog zašto bi kazino trebalo ponovo da otvori trajno zatvoren nalog. Tvrdio bih da u većini slučajeva postoji ozbiljan razlog za to. Nije ispravno iskoristiti trenutak kada želite da poništite to trajno zatvaranje iz hira.
Pored toga, kazinima je dozvoljeno da krše sopstvena pravila, ali ako kupac napravi i najmanju grešku, to je to odmah. Na primer, pravilo Slottimonster-a da se nalog zatvara u roku od 24 sata od imejla. To nije bio slučaj u mojoj situaciji, i da li je casinoguru išta uradio; apsolutno ne.
Dakle, u osnovi, kazina mogu da rade šta god žele. I niko ne može ništa da učini povodom toga. To je toliko korumpiran svet.
Well, despite what casinos state in the rules, my colleagues investigate each complaint and consider 72 hours—depending on the situation—to be OK. Friday requests, for example.
"Mag7, I understand your point of view, and how frustrating it can be when you try to prevent yourself from gambling, and your account isn't closed immediately. However, your account was closed in a reasonable time, therefore we don't think that you are entitled to any refunds. Ideally, we would like to see casinos following their terms, but we also must take into consideration that you sent an email on Friday and your account was closed on Monday. Unfortunately, not all casinos offer 24/7 email support, therefore we are not in a position to penalize the casino."
Obviously, this is hardly pleasing for vulnerable players but from a broader perspective, well, it is what it is.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
