Želeo bih da dobijem neko mišljenje od ljudi ovde na forumu. Ako mogu da podelim svoju priču.
Bio sam kockar u kazinu više od godinu dana i upoznao sam jednog koji je izgledao prilično obećavajući. Tu je počela moja nesreća.
Upoznao sam ovaj kazino i tu sam shvatio da imam ozbiljan problem sa kockanjem.
Ušao sam u ćaskanje nekoliko puta da tražim da se moj nalog zatvori. Nisam jasno pomenuo problem kockanja, jer oni koji imaju kockarski problem se stide da to kažu.
Pitao sam nekoliko puta nakon što sam izgubio mnogo novca da zatvorim račun, au ćaskanju su mi uvek bili pažljivi, obaveštavali me o nekim odgovornim alatima za kockanje, kao što su limiti depozita, limiti opklade, pauze, ali mi nikada nisu rekli za mogućnost samoisključenja.
Devojka za ćaskanje mora da je analizirala moj nalog igrača i predložila mi da „blokiram kazino igre na neodređeno vreme" uz zadržavanje oblasti za sportsko klađenje.
Taj argument je bio dovoljan da ostanem aktivan u kazinu.
Pitanje 1 – Šta se podrazumeva pod neodređenim vremenskim periodom? U mom rečniku to znači bez datuma završetka
Kasnije sam shvatio da je ovaj metod isti kao ništa, jer sve što je trebalo da uradim je da se prijavim u ćaskanje i zatražim da se kazino oblast deblokira, i opet bih imao kazino. Čak sam blokirao i deblokirao kazino područje desetine puta dnevno.
2. Pitanje – Zar osoblje za ćaskanje i drugo osoblje kazina nije obavezno da bude obučeno da uoči igrače koji pokazuju obrasce zavisnosti od kockanja? Po mom mišljenju, ako su obučeni za to, lako mogu da vide da je igrač koji traži da blokira kazino nekoliko puta dnevno ili paranoičan, ili ima problem sa kockanjem, i da treba da deluje da ga zaštiti.
Posle nekoliko gubitaka i nekoliko zahteva za zatvaranje naloga, predložili su VIP menadžera.
Nudi mi 500 evra i garantuje mi svu podršku sveta. Ponudio mi je kešback za gubitke, itd... Pa, za nekoga ko je zavisnik, to je davanje vida slepom čoveku.
Ovaj superprofesionalni menadžer naloga i ja smo se sprijateljili i postajalo mi je sve teže da priznam da sam potpuno zavisnik. Kada nisam uplatio neko vreme, on bi se pojavio sa nekoliko besplatnih okretaja ili nekoliko evra... i sve bi počelo iznova.
Skupila sam hrabrost da odustanem tek kada su mi promenili menadžera naloga, a čak sam i sa tim morao da odustanem tokom dugog vikenda jer nisam želeo da me ubedi da ponovo ostanem, jer hoće.
3. pitanje - da li je ceo ovaj proces normalan? Da li je sve ovo legalno? Da li je sve ovo dozvoljena praksa?
NAŽALOST, OVI IZVEŠTAJI NISU BITNI, JER JE ZAISTA VAŽNA FRAZA " ŽELIM DA SE ISKLjUČIM JER SAM ZAVISAN" .
NAŽALOST, ONI ZAPOSLENI KAZINA KOJI TVRDE DA SU OBUČENI DA BUDJU I DA ZAŠTITE IGRAČA NISU NIŠTA VIŠE OD REČI, JER SE NA KRAJU SVE ODREĐUJE CILjEVIMA VELIKIH KAZINA.
Ako mi možete pomoći sa odgovorom na ova 3 pitanja, bio bih vam zahvalan.
Hello again,
I can't provide direct experience, because I have never been in that position, but I would respond to the topic. Presenting the business standards, because nothing in life is just one sided.
Just recently I posted a question on our social media profiles: Can you tell the difference between an account closure and permanent self-exclusion? In my opinion, your experience is very close to this subject.
I perfectly understand anyone may feel ashamed to come clean about losing control over gambling. Sadly
people close their accounts for many reasons, and online casinos' responses to such requests can vary significantly. Therefore, you should have a clear understanding of why you want to close your account and then proceed accordingly by telling the support.
Relying on your assumption that every single chat worker is able to analyze your gaming history is not just quite unreal but also very dangerous.
Account closure can be easily revoked, so the Self-Exclusion without mentioning the gambling issue. Also, a casino worker will most likely try to attract you to stay, suggest gambling tools, or use other methods to prevent harm but still convince you to stay. That's the crucial point. They just do not have to take the request so seriously until you clearly state the addiction. Such a statement should change everything.
So sadly, yes—if a player evades saying he's experiencing gambling harm, what the casino did does not sound that extraordinary to me.
I'm not saying it was all good; I have not, for example, seen the way this manager treated you. In my opinion, it sounds kind of weird, but I can't judge anyone without knowing the full context.
Lawyers would probably say this was legal, but we are not lawyers here.
In order to bring more insight to the whole situation, we would need to see the timeline and concrete chats, I guess. Still, if you feel that, for example, the casino forced you to act under duress with its approach, you may gather the evidence and present this through the complaint.
In any case, this is very true from the safety perspective:
"UNFORTUNATELY, THESE REPORTS DON'T MATTER, BECAUSE WHAT REALLY MATTERS IS THE PHRASE " I WANT TO EXCLUDE MYSELF BECAUSE I'M ADDICTED".
I spotted a few players submitting complaints because the casinos closed their accounts to prevent gambling harm. Those players claim there have never been any signs, and they have never asked for that.
This, in my opinion, demonstrates how important the open and clear communication is.
