Poštovani korisniče, pošto trenutno imate otvorenu žalbu i na vama je da na nju odgovorite, predlažem da to učinite i zamolite posrednika za žalbe da zatvori vaš nalog kada se stvar reši.
„Zdravo Sana,"
Želeo bih da vas podsetim da koristite pristojan jezik. Ako se ovo ponašanje nastavi, možda ćemo morati da odbijemo žalbu.
Ovde imamo dve opcije. Prva opcija bi bila da pratite uputstva kazina i da im dostavite originalni, neuređeni izvod iz banke u PDF formatu. Ovo je industrijski standard i prihvatili ste uslove korišćenja kazina prilikom registracije u kazino. Dakle, kazino postupa u skladu sa svojim uslovima korišćenja i ovo je standardni zahtev. Druga opcija : Iako pokušavamo da pomognemo igračima sa njihovim problemima u kazinima, istovremeno zahtevamo njihovu punu saradnju. Ako niste spremni da kazinu dostavite takav dokument, žalba će morati biti odbijena jer ne možemo dalje istražiti. Molim vas, recite mi koju opciju želite da izaberete.
Možete to učiniti ovde:
https://casino.guru/kson-bet-casino-plaier-s-depozit-is-being-held-bi-casino 👈
Hvala vam.
Dear user, since you currently have an open complaint and it is yours to respond to, I suggest you do so and ask the complaint mediator to close your account once the matter is settled.
"Hello Sannah,
I would like to remind you to use respectful language. If this behaviour persists, we may have to reject the complaint.
We have two options here. The first option would be to follow the casino's instructions and provide them with the original unedited bank statement in PDF format. This is an industry standard and you have accepted the casino's terms and conditions when registering to the casino. So the casino is acting within its terms and conditions and this is a standard request. Second option: Although we are trying to help the players with their problems in casinos, at the same time we require their full cooperation. If you are not willing to provide the casino with such a document, the complaint will have to be rejected as we cannot investigate further. Please let me know which option would you like to choose."
You may do so here:
https://casino.guru/xon-bet-casino-player-s-deposit-is-being-held-by-casino 👈
Thank you.
Automatski prevedeno: