bonus i povlačenje

Hello, I signed up on the Galaxyno website, and I got a bonus of 25 reais and with this bonus I made 1,238$ but then it asked for a deposit for me to withdraw the amount, and so I put 50. And until now I have not been able to withdraw my money, and my account got blocked out of nowhere fix it i want my money back

Olá, me inscrevi no site Galaxyno, e ganhei um bônus de 25 reais e com esse bônus fiz 1.238$ mas depois pediu um depósito pra mim retirar o valor, e então coloquei 50. E até agora não consegui retirar meu dinheiro, e minha conta foi bloqueada do nada, arrumem isso eu quero meu dinheiro de volta

Hello, I couldn't find the aforementioned casino in our system, could you please provide us with the direct link to it?

As for the second part, Did you finish KYC Process?, Did you deposit required amount to finish withdrawal requirements? These can be the issues associated to the account blocking. 

Let me know about the result!