Poštovani dklive86,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Možete li mi poslati link do bonusa ili naziv bonusa koji ste uzeli?
Možete li, molim vas, da navedete koji je vaš bilans nakon završetka uslova za klađenje?
Da li ste komunicirali sa korisničkom podrškom o razlogu zbog kojeg su vam oduzeti dobici?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear dxlive86,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please send me the link to the bonus or the name of the bonus you took?
Could you please specify what your balance was after finishing the wagering requirements?
Have you communicated with customer support about the reason why your winnings were deducted?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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