Hvala vam, momci, na vašim odgovorima i ažuriranjima, i izvinjavam se zbog kašnjenja.
Dragi Chazza44 ,
Možete li potvrditi da je kazino dodao besplatni bonus na vaš račun?
Da li sam dobro razumeo da prihvatate rešenje kazina i da ćete koristiti (ili ste već iskoristili) besplatni bonus koji ste dobili, a mi možemo da smatramo da je stvar rešena i da zatvorimo slučaj?
Što se tiče vašeg pitanja o kašnjenju – postoje različiti ljudi u kazinu koji odgovaraju (ili ne odgovaraju) na poruke/e-poruke igrača, a znamo da predstavnici korisničke podrške nisu uvek potpuno kompetentni ili odgovorni, i da primaju stotine ili hiljade zahteva igrača svakog dana. Ovde smo u kontaktu sa različitim ljudima koji predstavljaju kazina, tako da su mogli bolje da nam pomognu, i to prilično brzo. Dakle, mislim da ne možete dobiti dovoljniji ili razumniji odgovor od bilo koga na svoje pitanje. Najvažnije je da smo nekako zajedno uspeli da nađemo rešenje ovde i da je vaš problem mogao biti rešen.
Thank you, guys, for your replies and updates, and I am sorry for the delay.
Dear Chazza44,
Can you confirm the casino added the complimentary bonus to your account?
Do I understand correctly you accept the casino's solution and will use (or you already used) the complimentary bonus you received, and we can consider the matter resolved and close the case?
As for your question about the delay - there are different people at the casino who reply (or do not reply) to the players' messages/emails, and we know that Customer Support representatives are not always completely competent or responsive, and they receive hundreds or thousands of requests from players every day. Here, we are in contact with different people representing casinos, therefore, they were better able to help us, and quite promptly. So, I do not think you could receive a more sufficient or reasonable response from anyone to your question. The most important is that somehow together we are able to find a solution here and that your issue could have been resolved.
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