FreeSpino Casino - Igrač se suočava sa kašnjenjem povlačenja.

hello

I have won in this casino, met all the wagering requirements and got verified. Yet, nothing is happening and I'm not receiving any responses from support or the live chat...

hallo

habe in diesem casino gewonnen, alle Umsatzkriterien erfüllt und verifiziert. aber es passiert garnichts und im live chat bzw support erhalte ich keine Antwort...

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

When exactly did you request the withdrawal?

Have you made any successful withdrawals before?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Mophet,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello

I have now received a response from the casino and also my withdrawal... they have apologized for the delay

Hallo

ich habe mittlerweile Antwort vom Casino und auch meine Auszahlung erhalten… man hat sich für die Verzögerung entschuldigt

Dear Mophet,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru