The player from the United Kingdom had experienced issues with depositing money into their Freshbet account. Despite the money having left their bank account, it did not appear in their Freshbet account. The player had received assurances from support that this would be resolved. However, after three months of regular follow-ups, the issue was still unresolved. We had to reject the complaint due to the lack of response from the player, which prevented us from proceeding with the investigation or providing potential solutions to the issue.
Igrač iz Ujedinjenog Kraljevstva je imao problema sa uplatom novca na svoj Freshbet račun. Uprkos tome što je novac napustio njihov bankovni račun, nije se pojavio na njihovom Freshbet računu. Igrač je dobio uveravanja od podrške da će to biti rešeno. Međutim, nakon tri meseca redovnog praćenja, problem je i dalje bio nerešen. Morali smo da odbijemo žalbu zbog nedostatka odgovora igrača, što nas je sprečilo da nastavimo sa istragom ili da pružimo potencijalna rešenja za problem.
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