Ovo je apsolutna šala. Poslali ste mi ovo u utorak i ja sam položio novac. Okreti nisu bili aktivirani i kontaktirao sam vaš razgovor uživo posle otprilike pola sata. Izvinili su se i dodali ih ručno jer je došlo do problema. Razgovor se završio i i dalje nije funkcionisao.
Sledećeg dana sam ponovo kontaktirao vaše ćaskanje uživo i proveo najveći deo sata pokušavajući da rešim problem koji je trebalo da bude veoma lak. I oni su ručno dodali besplatne okrete I opet nije uspelo.
Kontaktirao sam vaš razgovor uživo večeras i proveo najbolji deo još jednog sata ili više prolazeći kroz sve ovo iznova i iznova.
Ovo je apsolutno jebeno smešno.
Voleo bih da nikada nisam kliknuo na imejl ili uplatio novac.
Zamolio sam večeras live ćaskanje da ne nestane i da proverim slotove pre nego što ona ode kao poslednje dve noći koje se desilo. Dodala je proreze i rekla da postoji problem sa velikim basom i da moram da biram. Tako da sam odabrao jedan, a ona me je ignorisala i stavila ga na onu koja mi se ne sviđa.
Onda je rekla da je pogrešila i skinula ih, a sada je oduzela okretanje rekavši da nisam uplatila dovoljno novca kada jesam i da ne mogu ponovo da pristupim ćaskanju uživo.
Ovo je šokantno da šaljete e-poštu ljudima koji nude uslugu, a ne isporučuju ih.
Ja nisam srećan. Želim da ga kontaktiram preko menadžera.
To Iou natalie**********@hotmail.co.uk utorak, 21. maj u 20:01
Odgovarati na: marketing@fresh-bet.com
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This is an absolute joke. You sent me this on Tuesday and I deposited money. The spins weren't activated and I contacted your live chat after about half an hour. They apologised and added them manually because there was a problem. The chat ended and it still didn't work.
The next day I contacted your live chat again and spent the best part of an hour trying to fix a problem that should have been very easy. They too added the free spins manually And again it didn't work.
I've contacted your live chat tonight and spent the best part of another hour or more going through all of this again again and again.
This is absolutely f****** ridiculous.
I wish I'd never clicked on the email or depositing money.
I asked the live chat tonight not to disappear and to make sure that I check the slots before she goes as the last two nights that's happened. She added the slots and said there was a problem with big bass and that I had to choose. So I selected one and she ignored me and put it on one that I don't like.
Then she said she got it wrong and took them off and now has taken the spins away saying I haven't deposited enough money when I have and I can't access the live chat again.
This is shocking that you are sending emails out to people offering a service and not delivering.
I am not happy. I want to contact it by a manager.
To You natalie**********@hotmail.co.uk Tuesday, 21 May at 20:01
Reply-To: marketing@fresh-bet.com
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