Nadam se da će vas ova poruka dobro naći. Obraćam se da podnesem zvaničnu žalbu protiv Fresh-Bet-a u vezi sa njihovim odbijanjem da oslobodi sredstva u iznosu od €5000, koja su mi obećana kao gest dobre volje nakon zahteva za samoisključivanje.
Pozadina:
25. juna 2024. primio sam poruku od Fresh-Bet-ovog tima za podršku u kojoj se navodi da možda imam pravo na depozite koje sam pokrenuo nakon mog zahteva za samoisključivanje 18. maja 2024. Oni su dalje potvrdili svoju spremnost da vrate 5000 € kao deo sporazumno rešenje (pogledajte priloženu e-poruku za referencu).
Uprkos višestrukim praćenjem sa moje strane, uključujući i e-poruku poslatu 4. oktobra 2024, još uvek nisam dobio ova sredstva. Fresh-Bet-ovo neplaćanje je izazvalo veliku nevolju, a njihov nedostatak akcije po ovom pitanju izaziva ozbiljnu zabrinutost u vezi sa njihovom posvećenošću fer igri i usaglašenosti.
Propratni dokumenti:
• Priložena e-poruka između mene i Fresh-Bet-ovog tima za podršku, gde oni potvrđuju dogovorenu uplatu.
Zahtev:
Ljubazno molim za intervenciju AskGamblers ADR-a da:
1. Istražite pitanje neplaćanja i neuspeha Fresh-Bet-a da ispuni svoje obaveze.
2. Osigurati oslobađanje od 5000 € koji je obećan kao poravnanje u ovom slučaju.
Hvala vam na izdvojenom vremenu i pomoći u rešavanju ovog pitanja. Radujem se vašem brzom odgovoru i uputstvu.
S poštovanjem
I hope this message finds you well. I am reaching out to file a formal complaint against Fresh-Bet regarding their refusal to release funds amounting to €5000, which were promised to me as a goodwill gesture following a self-exclusion request.
Background:
On June 25, 2024, I received communication from Fresh-Bet’s support team stating that I may be entitled to the deposits I initiated after my self-exclusion request on May 18, 2024. They further confirmed their willingness to return €5000 as part of an amicable resolution (see attached email correspondence for reference).
Despite multiple follow-ups on my end, including an email sent on October 4, 2024, I have yet to receive these funds. Fresh-Bet’s non-payment has caused me significant distress, and their lack of action in this matter raises serious concerns about their commitment to fair play and compliance.
Supporting Documents:
• Attached email correspondence between myself and Fresh-Bet’s support team, where they acknowledge the agreed-upon payment..
Request:
I kindly ask for AskGamblers ADR’s intervention to:
1. Investigate the matter of non-payment and Fresh-Bet’s failure to fulfill their commitments.
2. Ensure the release of the €5000 that was promised as a settlement in this case.
Thank you for your time and assistance in resolving this matter. I look forward to your prompt response and guidance.
Sincerely
Automatski prevedeno: