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The problem was that they offered a promo to register and in the end they did not give anything because the registration was locked and I told the operator all call msm or the one that is there to listen to you totally, and everything they told me told me to restart everything and others and when I go back in, I will send a password to the email, I don't know if I entered, but I never added my account or the bonus or anything

el problema era que ofrecian una promo por registrarse i al final no dieron nada porque se trababa el regsitro i le dije a la operadora todo call msm o la que esta ahi para escucharte total ise todo lo que me dijeron me dijo que reiniciara todo i demas i cuando vuelvo a entrar me mada una clave al correo no se si entro pero nunca adsedi a mi cuenta ni el bono ni nada

Dear Julio,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you tried to contact the casino regarding this issue? Did you receive any explanation from their side? You could forward it to petronela.k@casino.guru. Did you succeed to create an account? Furthermore, please send me a link of the specific bonus that you have tried to activate. I hope we will be able to help you to receive your deposit bonus as soon as possible.

Best regards,

Petronela

Dear Julio,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.