Tražio sam neke kazino sajtove i naišao na ovaj. Već sam imao račun i saznao sam da imam 5€ "pravog stanja", što je očigledno bio neki bonus za "besplatnu gotovinu" ili tako nešto. Imajte na umu da nije bilo načina da se to kaže, pošto postoji poseban odeljak „pravi novac" gde se prikazuje moj bilans, a „bonus" novac takođe ne postoji odeljak „bonusi". Ovih 5€ je bilo prikazano u odeljku "pravi novac".
Malo sam se poigrao i došao do 99€ za koje znam da je prilično uobičajeno maksimalno isplate za besplatan novac i slično, za šta sam sumnjao da bi to moglo biti. Zatim sam izvršio povlačenje 27.2.24. i dobio ovu e-poštu:
„Kada smo pregledali vaš zahtev za povlačenje, vidimo da besplatni keš koji ste dobili nije odigran i povučen u roku od 7 dana od prijema. U skladu sa uslovima i odredbama bonusa, besplatni keš bonus i svi dobici koji proizilaze iz toga nisu povučeni u roku od 7 dana dani prijema su poništeni.
Stoga smo poništili vaš zahtev za povlačenje i poništili dobitke.
Izvinjavamo se zbog neprijatnosti i razočarenja i pozivamo vas da nastavite da igrate na našem sajtu.
Ako imate bilo kakvih pitanja, odgovorite na ovu e-poštu ili kontaktirajte našu korisničku podršku putem ćaskanja uživo na našem sajtu."
Prilično mi je jasno da sve poništavaju samo zato što sam uspeo da osvojim nešto. Ne razumem kako bi ikada mogla biti moja odgovornost da znam da li će moj "pravi" bilans biti poništen. Nigde nije bilo informacija da je ovo „besplatan novac/bonus(?)", niti da je „istekao" i da će biti poništen. Pod ovim mislim zašto je još uvek trebalo da se igra sa njim ako je „istekao"? To jednostavno nema smisla. Iz moje perspektive imao sam STVARNO stanje na računu, sa kojim sam igrao. Odgovorio sam tražeći od njih da ovo isprave, jer je to očigledno protiv principa poštenog kockanja MGA.
Kao što sam im takođe pomenuo u svom mejlu (poslatom 27.2.24., na koji nisu odgovorili), mislim da bi trebalo da se potrude da uklone "besplatnu gotovinu" ili bonuse sa "isteklih rokova" sa igrača, tako da ova vrsta stvar se neće desiti u budućnosti. Koristio sam verovatno preko stotinu sajtova i takvu praksu koristi većina, ako ne i svi.
Nije to velika suma novca, ali smatram da je moja obaveza kao igrača i kazino entuzijaste da pokušam da se izborim za pošteno kockanje i transparentnost, kako se ovakve stvari ne bi dešavale u budućnosti. Barem ne pod MGA. Cenim vašu pomoć u ovoj stvari.
I was looking up some casino sites and came by this one. I had an account already and found out that I had 5€ of "real balance", which apparently was some "free cash" bonus or something. Keep in mind that there was no way to tell that, as there is separate "real money" section where my balance was showing, and "bonus" money also there is no "bonuses" section. This 5€ was showing in the "real money" section.
I played around a bit and got to 99€ which I know is pretty common max cashout for free money and such, which I had a suspicion this might be. I then made a withdrawal on 27/2/24 and got this email:
"On review of your withdrawal request, we see that the free cash you received was not played and withdrawn within 7 days of receipt. According to the Bonus Terms and Conditions, The Free Cash Bonus, and any winnings derived therefrom, not withdrawn within 7 days of receipt are voided.
We have therefore cancelled your withdrawal request, and voided the winnings.
We do apologize for any inconvenience and disappointment, and we invite you to continue playing on our site.
Should you have any questions please reply to this email or contact our customer support via live chat on our site."
It's pretty clear to me that they are only voiding everything because I managed to win something. I don't understand how it could ever be my responsibility to know if my "real" balance is gonna get voided. There was no info about this being "free money/bonus(?)" anywhere, nor that it has "expired" and is gonna be voided. What I mean by this is why was it still there to be played with in the first place if it was "expired"? It just makes no sense. From my perspective I had REAL balance on my account, which I played with. I responded asking them to correct this, as this is clearly against fair gambling principles of the MGA.
As I also mentioned on my email to them (sent 27.2.24, which they haven't answered to), that I think they should make the effort to remove "expired" "free cash" or bonuses from players, so this kind of thing would not happen in the future. I have used probably over hundred sites and that kind of practice is used by most if not all of them.
It's not a big sum of money, but I feel like its my obligation as a player and casino enthusiast to try and fight for the fair gambling and transparency, so this kind of things wouldn't happen in the future. At least not under the MGA. I appreciate your help in this matter.
Automatski prevedeno: