Zdravo Darin i Adam,
Danas smo ponovo pokušali da rešimo problem, ali izgleda da naš tehnički tim mora ponovo da ga ispita.
U međuvremenu, naš operater za ćaskanje je ponudio igraču da mu da gotovinski bonus u iznosu od 100 ZAR, koji može da igra u rundama od ZAR2 na istoj igrici koju je trebalo da dobije, kako bi brže rešio problem.
Verujemo da je to fer ponuda jer ne želimo da igrač duže čeka.
Nažalost, igrač je napustio ćaskanje i nije bio voljan da prihvati ponudu.
Zaista pokušavamo da dođemo do rešenja za ovo, međutim, bojim se da nisam siguran koliko će trajati tehničko rešenje.
Pozivam igrača da prihvati našu ponudu - to će imati potpuno isti efekat. Moći će da odigra 50 rundi ZAR2 u igri Book Of Gold: Multichance.
Pozdravi,
Predstavnik kazina Galakino.
Hello Darryn and Adam,
Today we have tried to resolve the issue again, but seems our technical team must look into it again.
In the meantime, our chat operator has offered the player to give him a cash bonus in the amount of ZAR100, which he can play in rounds of ZAR2 on the same game he was supposed to get the spins, to resolve the issue faster.
We believe that is a fair offer as we don't want the player to wait longer.
Unfortunately, the player has left the chat and wasn't willing to accept the offer.
We are truly trying to reach a solution for this, however, I'm afraid I'm not sure how long a technical fix will take.
I urge the player to accept our offer - it will have the exact same affect. He will be able to play 50 rounds of ZAR2 on the game Book Of Gold: Multichance.
Regards,
Galaxyno Casino Representative.
Automatski prevedeno:
ovo je tako frustrirajuće
