1. Da li vam je vaš prijatelj poslao napojnicu od 500 dolara sa svog Gamba naloga i koristio funkciju „bakšiš" dostupnu u kazino profilu?
Da, poslao mi je napojnicu od 500 dolara sa svog Gamba računa koristeći njihovu funkciju napojnice, koju je Gamba takođe prepoznao kao moj depozit pošto su mi vratili depozit.
2. Možete li navesti da li ste ikada pristupili veb lokaciji kazina iz Singapura?
Ne, nisam se vratio u Singapur od kraja 2022. Ne planiram ni da se vratim u doglednoj budućnosti, pa je smešno zašto se to može iskoristiti kao razlog da mi se ne isplati.
3. Da li ste dali sve svoje tačne podatke o identitetu koji odgovaraju vašim ličnim dokumentima? Koju ste zemlju uneli kao prebivalište u svom kazino profilu?
Da, dao sam sve informacije 100% tačno. 50 hiljada nije mala suma, pa kada su tražili KIC, uradio sam to brzo, ali sam se uverio da je sve u redu. Gamba ne zahteva KIC, ako proverite njihovu veb lokaciju na podešavanjima ili stranici profila, zapravo uopšte nema nigde na veb lokaciji za korisnika da verifikuje/kic, pogleda njegov status verifikacije ili čak navede zemlju boravka/zemlju uopšteno. Zato je ovo pitanje toliko teško, tražili su mi KIC prvi put putem podrške tek kada sam pokušao da se povučem, a onda kada sam želeo da razjasnim detalje moje verifikacije, samo su se zabili i odbili da slušaju ili razgovaraju o bilo čemu dalje .
4. Da li ste kazinu poslali tačan datum rođenja?
Kao što sam spomenuo, Gamba nema nigde na svojoj veb stranici da korisnik navede lične podatke, tako da sam prvi put podneo svoj datum rođenja tokom KIC-a za povlačenje, ali da, poslao sam tačan datum rođenja koji se može videti na identifikaciji dokumente koje sam podneo.
Oh, da pojasnim da samo dobici od Mental mak pobede nisu isplaćeni. Spomenuo sam da mi je Gamba dozvolio da povučem početni depozit od 500$/tip, ovo je bilo zajedno sa oko 1000$+ koje sam osvojio od njihovih originalnih igara, to je zaista učinjeno nakon nekog podsticanja i izgubili su samo moj dobitak od $50k+ od Mentala. Ukupan iznos za povlačenje koji je prvobitno zatražen bio je 54.942,90 dolara kao što sam pokazao na snimku ekrana za povlačenje, tako da je trenutni iznos koji mi se duguje minus 500 dolara depozita i 1k+ iz njihovih originalnih igara. Nisam siguran koji je tačan iznos jer su mi zabranili Gamba nalog, tako da ne mogu da proverim trenutno, pa ću morati da ih nateram da razjasne tačnu cifru u vezi sa ovim, ali je sigurno iznad 50 hiljada dolara.
1. Has your friend sent you the tip of $500 from his Gamba account and used the "tip" feature available in the casino profile?
Yes, he sent me the tip of $500 from his Gamba account using their tip feature, which Gamba also recognised as a deposit from me as they have returned me the deposit.
2. Could you please specify if you ever accessed the casino website from Singapore?
No, I haven't been back to Singapore since the ending of 2022. I am not planning to return in the foreseeable future either which makes it ridiculous why it can be used as a reason not to pay me out.
3. Have you provided all your accurate identity information that matches your identity documents? Which country did you enter as your residence in your casino profile?
Yes, I provided all the information 100% accurately. 50k is not a small amount so when they asked for KYC I did it quickly but making sure everything was in order. Gamba does not require KYC, if you check their website on the settings or profile page, there is actually nowhere on the website at all for a user to verify/kyc, look at his verification status, or even list a country of residence/country in general. That is why this issue is so difficult, they asked me for KYC for the first time via support only when I attempted to withdraw and then when I wanted to clarify the details of my verification they just stonewalled and refused to even listen or discuss anything further.
4. Have you submitted your correct date of birth to the casino?
As I mentioned Gamba has nowhere on it's website for a user to list personal details so the first time I submitted my date of birth was during KYC for the withdrawal but yes, I did submit the correct date of birth which can be seen on the identification documents I submitted.
Oh, let me clarify that only the winnings from the Mental max win were not paid out. I mentioned that Gamba allowed me to withdraw the initial $500 deposit/tip, this was along with the about $1000+ I won from their original games, this was indeed done so after some prodding and they only forfeited my winnings of $50k+ from Mental. The total withdraw amount initially requested was $54,942.90 as I showed in the withdrawal screenshot, so the current amount left owed to me is minus the $500 deposit and 1k+ from their original games. I'm not sure what is the exact amount as they banned my Gamba account so I can't check right now so will have to get them to clarify the exact figure regarding this but it's above $50k for sure.
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