The player from New York had won almost $3000, but after a $50 deposit for verification, he was unable to withdraw his winnings. Despite successful account verification and multiple attempts to contact the casino, the player received no satisfactory response. Our team had attempted to facilitate communication between the player and the casino, but the casino remained unresponsive. We recommended the player to contact the Curaçao Antillephone N.V., the casino's licensing authority, for further assistance. Due to the lack of cooperation from the casino, we marked the complaint as 'unresolved'.
Igrač iz Njujorka je osvojio skoro 3000 dolara, ali nakon depozita od 50 dolara za verifikaciju, nije mogao da podigne svoj dobitak. Uprkos uspešnoj verifikaciji naloga i višestrukim pokušajima da kontaktira kazino, igrač nije dobio zadovoljavajući odgovor. Naš tim je pokušao da olakša komunikaciju između igrača i kazina, ali kazino nije reagovao. Preporučili smo igraču da kontaktira Curacao Antillephone NV, autoritet za licenciranje kazina, za dalju pomoć. Zbog nesaradnje kazina, reklamaciju smo označili kao „nerešenu“.
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