Zdravo
Imao sam potvrđen nalog u ovom kazinu. Imajte neke depozite i povlačenja. Nedavno sam dobio i zahteve za povlačenje od 840 evra. Zahtevi za povlačenje su podneti 14. i 16. juna. Odlagali su isplate, a isplate su čekale da se izvrše. Onda sam osvojio još 500 evra i imam još jedan zahtev za povlačenje. Ovog puta kazino mi je poslao poruku da moraju da provere moju igru. Na moje pitanje koje su tačno igre hteli da provere nisu dali nikakav tačan odgovor samo nešto kao da čekaju odgovor od provajdera. Danas mi je saopšteno: „Poštovani....
Odeljenje za rizik kazina Gamblezen je završilo detaljnu istragu vašeg naloga - ....
.... nalog - nije prošao bezbednosnu proveru kazina. Prilikom pregleda vaše sesije igre utvrđeno je kršenje pravila projekta, i to:
- Odlaganje bilo koje runde igre u bilo kojoj igri, uključujući funkcije besplatnih okretaja i bonus funkcije, na kasnije vreme kada više ne budete imali potrebe za klađenjem i/ili obavljanjem novih depozita, dok su funkcije besplatnih okretaja ili bonus funkcije i dalje dostupne u igri Zabranjeno je.
U slučaju kršenja ovog pravila, administracija zadržava pravo da poništi sve dobitke.
Zbog uočenih kršenja, vaše stanje je poništeno, a nalog je zatvoren bez prava na ponovno otvaranje. Prema pravilima projekta, zabranjeno vam je da igrate na ovom sajtu. Kazino nije odgovoran za otvaranje novog naloga i bilo kakve gubitke koje možete imati nakon otvaranja novog naloga. Zadržavamo pravo da u bilo kom trenutku ukinemo nalog kreiran kršenjem ovih pravila.
Ova odluka je konačna i neće se preispitivati".
Pre svega, nisam odlagao runde igre koristeći bonus sredstva. Čak i ako pronađu bilo kakav "prekršaj" u mojoj poslednjoj sesiji depozita koji im ne može dati nikakva prava da ponište moj sav bilans, uključujući poštene dobitke sa prethodnih sesija koje povlače mnogo ranije. Dakle, ovaj kazino je izbegao da povuče moje stanje bez razloga.
Hello
I had a confirmed account in this casino. Have some deposits and withdrawals. Recently I have won and withdrawal requests of 840 Euro. Withdrawal requests were made at 14 and 16 June. They used to delay payments and withdrawals were awaiting to be performed. Then i have won another 500 Euro and have another withdrawal request. This time casino have mail message to me saying that they have to check my gameplay. In my question what exact games they wanted to check they didn't give any proper answer just something like they await response from provider. Today I was informed following: "Dear ....
Gamblezen Casino's Risk Department has completed a detailed investigation of your account - ....
.... account - did not pass the casino security check. When reviewing your game session it was found a violation of the project rules, namely:
- Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited.
In case of violation of this rule, the administration reserves the right to cancel all winnings.
Due to the detected violations, your balance has been canceled, and your account is closed without the right to reopen. According to the rules of the project, you are forbidden to play on this site. The casino is not responsible for you opening a new account and any losses you may incur after opening a new account. We reserve the right to terminate an account created in violation of these rules at any time.
This decision is final and will not be reviewed".
First of all I didn't delay game rounds using bonus funds. Even if they find any "violation" in my latest deposit session that could not give them any rights to cancel my all balance including the fair winnings from previous sessions the ones they withdraw much sooner. So this casino avoided withdraw my balance without reasons.
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