Dragi lolzgamer12099,
Počinjem da stičem utisak da ili ne obraćate dovoljno pažnje na ono što ja i kazino tim pišemo, ili namerno previđate važne informacije.
Napraviću još jedan pokušaj da ovo sumiram za vas i nadam se da ćete odvojiti vreme da pažljivo pročitate moj odgovor kako biste mogli da shvatite celu situaciju, a ne da se samo fokusirate na sopstvenu perspektivu.
Bezbednosni tim kazina podelio je sa nama informaciju da je vaš nalog obeležen zbog neke sumnjive aktivnosti koja je takođe otkrivena na drugim nalozima u okviru njihove platforme. Oni su izrazili izvesnu sumnju u vezi sa potencijalnim kršenjem propisa protiv pranja novca (AML). Međutim, da bi uravnotežili usklađenost sa pravičnošću, oni su izabrali da obrađuju vaše dobitke putem bankovnog transfera na nemački bankovni račun koji se vodi na vaše ime, a ne da ih u potpunosti zadrže. Ova mera je preduzeta da bi se uskladila sa regulatornim zahtevima, a istovremeno olakšala vašu isplatu.
Vaš odgovor: „Dakle, vi ozbiljno mislite da je pošteno da kockanje onemogućava isplate za čitavu grupu kupaca (Nemce)?" je pogrešno.
Kao što sam ranije pomenuo, nadgledao sam više slučajeva koji su uključivali nemačke igrače i oni su uspešno primili svoje dobitke iz drugih kazina na svoje Sparkasse račune ili druge račune u raznim nemačkim bankama. Bankovni transfer je popularan način plaćanja u raznim zemljama širom sveta, uključujući Nemačku. Jednostavnije rečeno, kazino ne zadržava dobitke od vas i spreman je da vam ih isplati; to mora biti samo putem bankovnog transfera na nemački bankovni račun koji se vodi na vaše ime.
Kao što je kazino pomenuo u svojim uslovima i odredbama , na koje ste pristali prilikom kreiranja naloga.
9.2.2. Kada to nije moguće iz bilo kog razloga van naše kontrole, Gamblezen Casino ima pravo da po sopstvenom nahođenju odabere metod isplate ili će od vas biti zatraženo da dostavite alternativni način plaćanja zajedno sa dovoljnim dokazom da je način plaćanja registrovan na vaše ime i/ili da vam zakonito pripada. Gamblezen Casino će po sopstvenom nahođenju odlučiti da li je dokaz koji je pružio igrač dovoljan ili ne.
9.2.3. Gamblezen Casino može, prema sopstvenom nahođenju iu skladu sa pravilima o usklađenosti licenciranja i internom procenom rizika, zahtevati da se prva isplata dobitaka za Igrača objavi kao bankovni transfer u cilju završetka provera verifikacije računa.
9.2.4. Potvrđujete da ste u potpunosti odgovorni za pružanje tačnih podataka o plaćanju Gamblezen kazinu nakon zahteva za povlačenje ili povraćaj sredstava sa vašeg kazino naloga.
9.3. Gamblezen Casino, po sopstvenom nahođenju, može izabrati pružaoca platnih usluga da izvrši određene procedure u vezi sa depozitima, zadržavanjem i upravljanjem sredstvima i/ili da olakša proces povlačenja sa računa.
Iako mogu da zamislim da ove okolnosti možda nisu idealne iz vaše perspektive, kazino tim se jednostavno pridržava standardnih protokola—protokola koji, siguran sam da ćete se složiti, postoje sa dobrim razlogom.
U ovoj fazi, vaša saradnja sa njihovim procesom je jedini put napred ako želite da pristupite svojim dobicima. Vi ste, naravno, slobodni da birate da li ćete se angažovati ili ne—iako treba da pojasnim da mi svako dalje nepoštovanje neće ostaviti drugu alternativu osim da, nažalost, zatvorim vašu žalbu kao „odbijenu".
Put je čist; odluka je tvoja. Ako odlučite da nastavite, ljubazno dostavite potrebnu dokumentaciju kazino timu što je pre moguće. U suprotnom, bićemo prinuđeni da zatvorimo ovaj slučaj, jer mislim da dalji razgovor sa vama neće doneti značajnu korist po ovom pitanju.
Javite mi kako želite da postupite.
Dear lolzgamer12099,
I'm starting to get the impression that you're either not paying enough attention to what I and the casino team are writing, or you're intentionally overlooking the important information.
I will make another attempt to summarize this for you, and I hope you will take the time to read my response carefully so that you can grasp the entire situation rather than just focusing on your own perspective.
The casino's security team has shared information with us that your account has been flagged by them for some suspicious activity that was also detected in other accounts within their platform. They have expressed a certain suspicion related to a potential violation of the anti-money laundering (AML) regulations. However, to balance compliance with fairness, they've chosen to process your winnings via bank transfer to a German bank account held in your name rather than withholding them entirely. This measure is taken to align with regulatory requirements while still facilitating your payout.
Your response: "So you seriously think it's fair that gambling makes withdrawals impossible for an entire group of customers (Germans)?" is wrong.
As I have previously mentioned, I have been overseeing multiple cases involving German players, and they have successfully received their winnings from other casinos into their Sparkasse accounts or other accounts held in various German banks. A bank transfer is a popular payment method in various countries around the world, including Germany. To put it in a simpler way, the casino is not withholding the winnings from you and is ready to disburse them to you; it only has to be via a bank transfer to a German bank account held in your name.
As the casino has mentioned in its terms and conditions, which you agreed to when creating your account.
9.2.2. Where this is not possible due to any reasons outside our control, Gamblezen Casino has the right to choose a withdrawal method in its sole discretion or You shall be requested to provide an alternative payment method alongside with sufficient proof that the payment method is registered in Your name and/or lawfully belongs to You. It shall be within the Gamblezen Casino's sole discretion to determine whether proof provided by the Player is sufficient or not.
9.2.3. Gamblezen Casino may, in its sole discretion and in accordance to the licensing compliance rules and an internal risk assessment, require a first payment of winnings for the Player being released as the bank transfer wire with a purpose of completing the account verification checks.
9.2.4. You acknowledge that You are fully responsible for providing Gamblezen Casino with accurate payment details upon requesting a withdrawal or a refund from Your casino account.
9.3. Gamblezen Casino, at its own sole discretion, may choose a Payment service provider to perform certain procedures concerning deposits, withholding and managing funds and/or to facilitate the withdrawal process from accounts.
While I can imagine that these circumstances may not be ideal from your perspective, the casino team is simply adhering to standard protocols—protocols that, I’m sure you’ll agree, exist for good reason.
At this stage, your cooperation with their process is the only way forward if you wish to access your winnings. You’re, of course, free to choose whether or not to engage—though I should clarify that any further non-compliance will leave me no alternative but to regrettably close your complaint as "rejected."
The path is clear; the decision is yours. Should you opt to proceed, kindly submit the required documentation to the casino team at your earliest convenience. Otherwise, we’ll be forced to close this case, as I don't think any further conversation with you will yield any significant benefit to this matter.
Please let me know how you would like to proceed.
Automatski prevedeno:
