The player from Latvia had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The issue was resolved when the player confirmed that the withdrawal had been paid out successfully. The Complaints Team closed the case after receiving confirmation of the payment, indicating satisfaction with the resolution. The player noted that while the casino was generally good, there could be issues with the payment provider.
Igrač iz Letonije je zatražio povlačenje manje od dve nedelje pre podnošenja žalbe. Njihov novac još nije bio primljen. Problem je rešen kada je igrač potvrdio da je povlačenje uspešno isplaćeno. Žalbeni tim je zatvorio slučaj nakon što je dobio potvrdu o uplati, ukazujući na zadovoljstvo rešenjem. Igrač je primetio da, iako je kazino generalno dobar, može biti problema sa provajderom plaćanja.
Zdravo dragi Casino guru tim još jednom, odložio sam povlačenje iz Gangsta kazina od 1. februara.
U suštini, imao sam 2 isplate na čekanju 1.) 400 evra
2.) 260 evra
Imali su sistemsku grešku sa 260 evra i onda su tražili od mene da ponovo zatražim povlačenje i onda su odmah platili istog dana 6. februara 260 je plaćeno preko skrill-a, ali mojih 1.) 400 evra je još uvek na čekanju jer sam tražio oba povlačenja istog dana, priložiću snimak istorije transakcija, to će imati više smisla.
Ja sam kontaktirao i prestali su da odgovaraju, rekli su mi da sačekam 5 radnih dana i sada je prošlo 6 radnih dana od kada sam prvi put zatražio povlačenje 400 evra..
Moj nalog je u potpunosti verifikovan i nikada nisam igrao bonuse niti ih prihvatao iz kazina.
Nadam se da ću dobiti bilo kakvo objašnjenje od Gangsta kazina.
Hello dear Casino guru team once again , i have delayed withdrawal from Gangsta casino since 1st of February.
Basically i had 2 pending withdrawals 1st) 400 euro
2nd ) 260 euro
They had system error with 260 euro and then they asked me to request withdrawal again and then they paid instantly the same day on 6th of February 260 was paid via skrill but my 1st ) 400 euro is still pending since i requested both withdrawals on the same day , i will attach screenshot of transaction history it will make more sense .
I contacted kyc@gangsta.casino and they stop replying told me to wait 5 buisness days and now its already passed 6 buisness days since I first requested 400 euro withdrawal..
My account is fully verified , and i have never played bonuses nor accepted them from casino.
Hope i will get any explanation from Gangsta casino.
Dear shamejs23,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Poštovani igrači i Guru administraciji
Kako smo proveravali informacije, nije bilo kašnjenja u povlačenju igrača
Imao je povlačenje 02.01, ali je odbijeno metodom plaćanja 02.05
I po sistemu vidimo da je povlačenje 02.06 prihvaćeno i poslato 06.02.2025.
15:57:45 na paisafe_skrill nalog!
O povlačenju 400eur-imalo je isti problem, trenutno čekamo informaciju kada mogu da prihvate ovih 400eur i biće poslate što pre
S poštovanjem, Gangsta kazino!
Dear player and Guru administration
As we checked the information , there was no delays on the withdrawals of player
He had withdrawal 02.01 but it was declined by payment method 02.05
And by the system we see that 02.06 withdrawal was accepted and sent on 2025-02-06
15:57:45 to the paysafe_skrill account!
About the withdrawal of 400eur - it had the same problem, right now we are waiting for the info when they can accept this 400eur and they will be sent asap
With respect, Gangsta casino!
Novac je isplaćen danas, hvala Casino guruu i Gangsta kazinu. Kazino je zaista dobar, ali ponekad nedostaje njihov provajder plaćanja.
Možete zatvoriti ovaj slučaj i ja sam potvrdjen sa rezultatom i više se nemam žaliti na ovaj kazino.
Hvala ti Mareks.
Money has been paid out today , thanks Casino guru and Gangsta casino. Casino is really good but sometimes their payment provider is lacking.
You can close this case and i am stastified with result and have no complain about this casino anymore.
Thank you Mareks.
Dragi shamejs23,
Zaista mi je drago da čujem da je vaš problem rešen. Označiću vašu žalbu kao „rešenu" u našem sistemu. Hvala vam što ste potvrdili ishod. Ako se ikada suočite sa bilo kakvim izazovima sa ovim ili bilo kojim drugim kazinom u budućnosti, ne ustručavajte se da se obratite našem Centru za rešavanje žalbi. Uvek smo tu za vas.
Kao što znate, naše usluge su potpuno besplatne i ne prihvatamo nikakve napojnice. Ali ako biste mogli da odvojite trenutak da podelite svoje iskustvo sa našim uslugama na Trustpilotu, to bi mi mnogo značilo. Evo veze: https://vvv.trustpilot.com/evaluate/casino.guru . Vaša iskrena recenzija i svi predlozi o tome kako možemo da poboljšamo bili bi neverovatno dragoceni, ne samo za nas, već i za druge kojima bi možda bila potrebna pomoć u vezi sa problemima vezanim za onlajn kazino.
${revievUsTrustpilot}
Hvala vam puno na izdvojenom vremenu.
Srdačan pozdrav,
Casino.Guru
Dear shamejs23,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
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