Pre otvaranja naloga pitao sam predstavnika kazina na chatu koji iznosi mogu da se povuku dnevno/nedeljno/mesečno. Rečeno mi je da iznos koji se može povući iznosi 500 dolara dnevno, 2.500 dolara nedeljno i 10.000 dolara mesečno.
Napravio sam nekoliko depozita na svoj račun, pre nego što sam zatražio povlačenje, primetio sam da je moj VIP nivo prilično nizak, u pokušaju da poboljšam svoj VIP nivo nastavio sam da se kladim kako bih povećao svoje limite povlačenja.
Kladio sam se na bezbroj dolara, međutim moj VIP limit se nije povećao; stoga je tumačenje da moji limiti povlačenja ostaju kao što je navedeno u rokovima i uslovima koji iznose 500 dolara dnevno, 2.500 dolara nedeljno i 10.000 dolara mesečno.
Završio sam verifikaciju na mreži koja je prihvaćena.
Po uspešnom završetku, od mene je tada zatraženo da dostavim dalju KIC dokumentaciju koja je prihvaćena, a status mog naloga je u potpunosti verifikovan. Rečeno mi je da sada mogu da zatražim povlačenje.
Nakon zahteva za povlačenje, tada sam obavešten da je nalog na pregledu od strane provajdera igre zbog pobeda. Prihvatio sam ovo odlaganje. Rečeno mi je da mogu imati 3 povlačenja na čekanju odjednom.
Navedeno u njihovim imejlovima:
09/08/2024
„Razumemo koliko je ova situacija frustrirajuća i razočaravajuća za vas i iskreno se izvinjavamo za sve nastale neprijatnosti. Imajte na umu da neumorno radimo na ubrzanju ovog procesa i osiguranju da dobijete što je pre moguće."
U ponedeljak 12/08 njihov email je navedeno.
„Ulažemo sve napore da završimo ovu proceduru, a čim dobijemo odgovor, odmah ćemo vam dati priliku da povučete svoja sredstva"
U utorak 13/08 primio sam odgovor na imejl koji potvrđuje da su oni zaista dobili odgovor i da će danas izvršiti jednu isplatu, što su i učinili.
Naravno, očekivao sam da sve tri isplate budu isplaćene tog dana s obzirom na 8-dnevno kašnjenje u plaćanju, pitao sam da li će sve isplate biti isplaćene blagovremeno u skladu sa rasporedom na njihovoj veb stranici i oni su odgovorili sa savetom da sve isplate se plaćaju po utvrđenim rasporedima.
U nastavku je kopija njihovog rasporeda poslata putem e-pošte (denominovana u AUD), stoga je povećanje sa 500 na 700 dolara:
· 700 će biti izvršeno 13.08
· 700 će biti izvršeno 22.08
· 700 će biti izvršeno 29.08
Na moje pitanje zašto je gore navedeni raspored plaćanja znatno niži od iznosa navedenih u uslovima i odredbama njihov odgovor je bio:
„Kompanija zadržava pravo da izvrši plaćanja prema individualnom rasporedu, odredi minimalni i maksimalni iznos po jednoj transakciji, kao i vreme za ovu transakciju, koje može da se razlikuje u zavisnosti od načina povlačenja, nivoa vašeg računa ili drugih relevantnih faktora. "
Jasno je da nivo prometa ne dolazi u obzir prilikom određivanja VIP nivoa, jer sam založio suludu količinu novca – što nije poboljšalo moju VIP poziciju. Stoga se čini da je jedini „relevantan faktor" koji treba uzeti u obzir iznos novca koji sam položio.
Nema podataka o određivanju VIP nivoa.
Jednostavno sam tražio da se moje uplate izvrše prema rasporedu u njihovim uslovima i odredbama – što bi rezultiralo ukupnim vremenom od 7 meseci za isplatu mojih dobitaka, umesto rasporeda koji su oni napravili, a koji iznosi 700 dolara nedeljno trajaće 2 godine i 7 meseci.
Ako imaju pravo da namerno obmanjuju svoje igrače o iznosima i vremenskim okvirima povlačenja, neka bude tako.
Prior to opening an account I asked the representative of the casino on chat what amounts are able to be withdrawn per day/week/month. I was advised that the amount which can be withdrawn is $500 per day, $2,500 per week and $10,000 per month.
I made several deposits into my account, prior to requesting a withdrawal I noticed my VIP level was quite low, in an attempt to improve my VIP level I continued to wager in order to increase my withdrawal limits.
I wagered countless dollars however my VIP limit did not increase; therefore the interpretation is that my withdrawal limits remain as stated in the term and conditions which is $500 per day, $2,500 per week and $10,000 per month.
I completed the verification online which was accepted.
Upon successful completion, I was then asked to submit further KYC documentation which was accepted, and my account status was fully verified. I was advised I could now request a withdrawal.
Following the withdrawal request I was then advised that the account was under review by the game provider due to the wins. I accepted this delay. I was advised that I could have 3 pending withdrawals at once.
The stated in their emails:
09/08/2024
"We understand how frustrating and disappointing this situation is for you, and we sincerely apologize for any inconvenience caused. Please know that we are working tirelessly to expedite this process and ensure you receive your winnings as soon as possible."
On Monday 12/08 their email stated.
"we are making every effort to complete this procedure, and as soon as we receive a response, we will immediately give you the opportunity to withdraw your funds"
On Tuesday 13/08 I received a reply to an email confirming that they had in fact received a response and would make one payout today, which they did.
Naturally I was expecting all three payouts to be paid that day given the 8-day delay in payment, I asked if all payouts would be paid moving forward in a timely manner in accordance with the schedule on their website and they responded advising that all payouts are paid on established schedules.
The below is a copy of their schedule sent via email (denominated in AUD) hence the increase from $500 to $700:
· 700 will be executed on 13.08
· 700 will be executed on 22.08
· 700 will be executed on 29.08
When I asked why the above schedule of payments is significantly lower than the amounts listed in the terms and conditions their response was:
"The Company reserves the right to make payments according to an individual schedule, set the minimum and maximum amount per one transaction, and the time for this transaction, which may differ depending on the withdrawal method, your account level, or other relevant factors."
It’s clear that the level of turnover does not come into play when determining VIP levels as I have wagered an insane amount of money – which did not improve my VIP position. Therefore, it appears that the only "relevant factor" to take into account is the amount of money I have deposited.
There is no information on the determination of VIP levels.
I have simply asked for my payments to be made as per the schedule in their terms and conditions – which would result in a total time of 7 months for my winnings to be paid out, instead of the schedule they have produced which at $700 per week will take 2 years and 7 months.
If they are within their rights to purposely mislead their players about the amounts and timeframes of withdrawals, then so be it.
Automatski prevedeno:
