Gangsta Casino - Povlačenje igrača je odloženo.

Dear Casino Guru Team,

I have contacted the live chat at Gangsta1 Casino several times to complain about the problem with my withdrawal.

Each time, they told me that the issue seems to be with the payment processor itself, specifically Jeton.

When I reached out to live chat for the third time after weeks of nothing happening, they said the same thing and assured me they would do their best to expedite my withdrawal. However, more time has passed since then, and I am still waiting in vain for my money.

I am currently waiting to withdraw 3510€ .

I won this amount with real money while playing coins. The initial withdrawals were processed without any issues, and my account is verified.

I hope we can work together with the casino to address the delay in my withdrawal.

Thank you very much in advance for your assistance.

Ninosch

Sehr geehrtes Casino Guru Team,

ich war nun schon mehrmals im Livechat im Gangsta1 Casino und habe mich wegen dem Problem mit der Auszahlung beschwert.

Sie haben mir jedes Mal gesagt, dass es wohl ein Problem mit dem Zahlungsempfänger selber ist. Also mit Jeton.

Als ich das 3. Mal im Livechat war, da Wochenlang wieder nichts passierte, meinten sie wieder dasselbe und dass Sie sich jedoch bemühen würden, dass meine Auszahlung so schnell wie möglich durchgeführt wird. Seither ist aber wieder einige Zeit vergangen und ich warte immer noch vergeblich auf mein Geld.

Es handelt sich mittlerweile noch um 3510€ die ich auszahlen kann.

Ich habe mit dem Echtgeld gewonnen, als ich Coins gespielt hatte. Die ersten Auszahlungen haben auch problemlos funktioniert und mein Konto ist auch verifiziert.

Ich hoffe nun, dass wir zusammen mit dem Casino das Problem für die Auszahlungsverzögerung finden.

Lieben Dank im Voraus für Ihre Hilfe.

Ninosch

Dear Ninosch,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before? 
• Did you pass the verification before requesting the withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Ninosch and Guru administration ,

We have reviewed the information related to this complaint and can say the following:

At the moment, the player has one active withdrawal of 400 euros which will be processed soon

also, having looked at the information, we noticed that the player constantly independently created withdrawals and canceled them personally without the intervention of the system and tried to withdraw funds to different accounts of different payment systems

According to our rules and conditions - the withdrawal should only occur to the wallet from which the deposit was made in order to avoid problems with payment systems

Therefore, the player should make a withdrawal to the jeton account from which the deposit was made, and all money will be paid out according to our rules and conditions and the withdrawal limits of our casino

Thank you for your understanding and have a nice day

With respect , Gangsta casino

Dear Cangsta Casino.

Yes, I have cancelled some withdrawals because sometimes there can be a problem if more than one withdrawal is pending. And if I get stuck for weeks with 3 withdrawals at once and the casino can't help me either, then I just try my own ways to get my money by just trying one withdrawal.

And if I don't receive a payout for 2 or 3 weeks, then of course I cancel the payout. Normally this takes a maximum of 7 days.

I went to the live chat several times and each time they said it would work soon. And then another 1 or 2 weeks of waiting and nothing happened. The payout that is currently still pending has also been pending since November 24, 2024.

I am now sending a screenshot of this:

Sehr geehrtes Cangsta Casino.

Ja ich habe einige Auszahlungen abgebrochen, da es manchmal ein Problem geben kann, wenn mehr als eine Auszahlung offen ist. Und wenn ich wochenlang mit 3 Auszahlungen auf einmal nicht weiterkomme und das Casino mir auch nicht helfen kann, dann versuche ich eben eigene Wege, um an mein Geld zu kommen, indem ich eben mal nur eine Auszahlung versuche.

Und wenn ich 2 oder 3 Wochen keine Auszahlung erhalte, dann breche ich die Auszahlung natürlich ab. Normalerweise dauert das max. 7 Tage.

Ich war mehrmals im Livechat und die meinten jedes Mal es klappt bald. Und dann wieder 1 oder 2 Wochen Wartezeit und nichts passierte. Die Auszahlung die aktuell noch ausstehend ist, ist da übrigens auch schon wieder seit dem 24.11.24 ausstehend.

Davon schicke ich nun auch einen Screenshot:

Dear Ninosch

As we mentioned earlier, to withdraw funds you need to set the withdrawal only to the payment system and to the account with which you made a deposit last time, your withdrawals cannot be processed if they are set to another method or account, which was noted in your profile

at the moment you have set the withdrawal correctly and your money will be paid out as soon as possible due to the large influx of New Year's withdrawals, thank you for your understanding

With respect , Gangsta casino

Well, I still have a profit of €3,500 and can only withdraw €400 per transaction. If I then have to wait another 4 or 8 weeks for each withdrawal until it is paid out, I might have paid out my entire profit by Christmas 2025.

I'm still waiting for a payout..

Naja, ich hab noch 3500€ Gewinn und kann ja nur immer 400€ pro Transaktion abheben. Wenn ich dann für jede Abhebung wieder 4 oder 8 Wochen warten muss, bis es ausgezahlt ist, hab ich meinen Gewinn dann vielleicht Weihnachten 2025 komplett ausgezahlt.

Ich warte immer noch auf eine Auszahlung..

So much for the topic I'm giving up 😉

This time the payment was cancelled by you again. At least it says "failed"

Can I now request a payout again and will it finally work?

Soviel zum Thema ich breche ab 😉

Diesmal wurde die Auszahlung wieder von Ihnen abgebrochen. Zumindest steht dort "gescheitert"

Kann ich nun nochmal eine Auszahlung beantragen und wird diese dann endlich mal funktionieren?

Hello everyone,

Thank you both for your replies.

Ninosch, have you already requested a new withdrawal?

Yes, on the same day, 12/12/24, that Gangsta canceled my withdrawal, I requested another one. Of course, I still haven't received a withdrawal.

Ja, noch am selben Tag, also am 12.12.24, als Gangsta meine Auszahlung abgebrochen hatte, habe ich eine erneute angefordert. Natürlich habe ich immer noch keine Auszahlung erhalten.

Dear Ninosch and Guru administration ,

Unfortunately, we had delays in paying out this player due to problems with the payment system to which the player made withdrawals. We identified this error and asked the player to create a withdrawal request from the second payment system from which he made a deposit in our casino and all the money will be paid out to the player within the timeframes sent to him by email

With respect , Gangsta casino!

Alright. Let's give it a few more days, Ninosch. I will leave this complaint open and if there is no development we will investigate further. Please keep me informed about any developments.

Dear Ninosch,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I was on vacation and haven't been able to get in touch yet.

A withdrawal was successfully credited to my MiFinity account on 12/19/24.

But so far this was the only withdrawal that was made, even though I immediately made a new one on December 19, 2024.

It can't be true that I always have to wait so long for a new payout?

I also think that I have had to wait long enough for my money, so it would be nice if the casino gave me the option to withdraw all the money at once.

Thank you for your understanding.

Ich war im Urlaub und konnte mich bisher nicht melden.

Eine Auszahlung wurde auf mein MiFinity Konto erfolgreich am 19.12.24 gutgeschrieben.

Doch bisher war das auch die Einzige Auszahlung die ausgeführt wurde, obwohl ich sofort wieder eine neue ebenfalls am 19.12.24 ausgeführt hatte.

Es kann doch nicht sein dass ich immer solange auf eine neue Auszahlung warten muss?

Außerdem finde ich, dass ich schon lange genug auf mein Geld warten musste. Demnach wäre es schön, wenn das Casino mir die Möglichkeit gibt, das ganze Geld auf einmal auszahlen zu dürfen.

Danke für Ihr Verständnis.

Dear Ninosch and Guru administration

I wish you a Happy New Year and hope it goes well!

About the withdrawal situation of our client:

We are sorry that this happened with your withdrawals, but now many casinos and players have this situation, since during holidays payments become longer due to long processing times by payment systems. We hope this will end soon and you will receive all your payments according to our official payment schedules, thank you for your understanding and sorry for the inconvenience!

With respect , Gangsta casino!

Ninosch, we agree that the holidays led to many delayed withdrawals and we see it because we've received many complaints similar to yours in the past two to three weeks. While this is unfortunate, it is a common occurrence during the Christmas holidays. Please wait a few more days to see if payments start to speed up. If not, we will proceed with further investigation.

And when will things move faster? The holidays are over now and there is still no progress 🙁

Und wann soll es schneller voran gehen? Feiertage sind jetzt um und es geht immer noch nichts voran 🙁

Thank you very much, Ninosch, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Ninosch,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Gangsta Casino representative to join this conversation.

Dear Gangsta Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

The casino contacted me. They promised me that they would pay out everything by January 16, 2025. Big words. I hope they stick to their word.

Das Casino hat sich bei mir gemeldet. Sie haben mir versprochen dass Sie bis zum 16.01.25 alles auszahlen lassen würden. Große Worte. Ich hoffe Sie halten sich auch daran.

Dear Ninosch and Guru administration

Because of the holidays some of the withdrawal was delayed , we are very sorry for this situation

But for now 1 of the money was already sent to the player 10.01.2025 and other withdrawals will be sent to him by payment schedule that should be on player email address

With respect , Gangsta casino!

Dear Ninosch,

Could you please confirm, if you have received any of the withdrawals by now?

Thank you

No further withdrawals have been made so far. There is still €1900 outstanding. The casino promised me by email that my last request would be processed on January 16, 2025. I think that if you announce something like that by email, you should stick to it. But nothing has happened since then and I find that more than questionable.

This is the current state of affairs..

Es wurden bisher keine weiteren Auszahlungen durchgeführt. Es sind immer noch 1900€ offen. Das Casino hat mir per Email versprochen dass am 16.01.25 meine letzte Anfrage bearbeitet werden würde. Ich finde wenn man so etwas schon per Email ankündigt, sollte man sich auch daran halten. Es ist seither aber genau gar nichts passiert und das finde ich schon mehr als fragwürdig.

So ist der aktuelle Stand der Dinge..

Dear Ninosch and Guru administration , unfortunately we have some problem with Mifinity , when we put the money on withdrawal they canceled them on their side and after fast response from them we sent money on 20.01 and another schedule was sent to player by email

We are sorry for the inconvenience caused!

With respect, Gangsta casino!

I didn't receive a further schedule like Gangsta mentioned here and nothing was canceled on my part. I honestly don't know what the casino is talking about exactly. Pretty confusing.

But I just received one of the outstanding MiFinity payments.

This means that there are now only 3 payments left, as I will now apply for the last one. However, January 16, 2025 is long behind us and it was promised that everything would be paid out by then.

But things are moving forward and I hope the last payouts will be credited to my MiFinity account soon.

Einen weiteren Zeitplan habe ich nicht erhalten wie Gangsta das hier angesprochen hat und es wurde von meiner Seite aus auch nichts mehr storniert. Ich weiß ehrlich gesagt nicht, von was das Casino genau spricht. Ziemlich verwirrend.

Aber eben ging eine der offenen MiFinity Zahlungen bei mir ein.

Somit sind nun nur noch 3 Auszahlungen offen, da ich nun die letzte noch beantragen werde. Allerdings ist der 16.01.25 schon lange hinter uns und es wurde ja versprochen, dass bis dann alles ausbezahlt wird.

Aber es geht voran und ich hoffe die letzten Auszahlungen werden auch noch zeitnah auf meinem MiFinity Konto gutgeschrieben werden.

And I just wanted to deposit into their casino for a bonus, but couldn't select one, so I wanted to ask the casino directly again whether I was now banned from Gangsta Casino and for what reason.

Kind regards

Und ich wollte eben für einen Bonus auf ihren Casino einzahlen, aber konnte keinen auswählen, deswegen wollte ich das Casino auch nochmal direkt fragen, ob ich nun im Gangsta Casino gesperrt bin und mit welcher Begründung.

Freundliche Grüße

Thank you for the update, Ninosch.

Please notify me, when you receive any of the following withdrawals, or any update from the casino.

There are still three payouts pending.

Es sind nach wie vor immer noch drei Auszahlungen offen..

Dear Ninosch and Guru administration , as i see in the latest update of the customer withdrawals , he received most of the withdrawals already

There is still 2 withdrawals in pending about which we sent update and withdrawal schedule

Dear player , please tell us if u received information about your last withdrawals , and if u do not - we will send them again to you in order to miss all misunderstanding about them

With respect, Gangsta casino!

I wanted to inform you that Gangsta Casino has now paid out the full amount of the winnings and the case can now be closed.

Thank you for your assistance in this matter.

Kind regards

Ich wollte Ihnen mitteilen, dass Gangsta Casino nun den vollen Betrag des Gewinnes ausbezahlt hat und der Fall nun geschlossen werden kann.

Vielen Dank für Ihre Mithilfe in der Angelegenheit.

Freundliche Grüße

Dear Ninosch,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Mirka

Casino.Guru