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Hi, ggbet saying that i was using multiple accounts, but its was one account but using two device not at same time.. After big winnings and trying to withdraw some of them, get blocked and no possible to review it….. please help

how i can prove that I got only one account?

Dear gytisgura,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can better understand the situation. Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas,

No one around using this casino what i can think of, I did pass verification but dont have writen in email, i did finished one of the wager as well.. Let me know if need more information.

Thanks,

Sorry Tomas, any chance casino can provide any evidence for multiple acc and "bonus abuse", because it seems straight away after big win got blocked. Thanks for your help.

Dear gytisgura,

Thanks for your patience.

Do I understand correctly you won from a bonus at the casino? Was it a no-deposit bonus? Have you received any specific feedback from the casino regarding the accusations of creating multiple accounts? Which devices did you use to access your casino account?

Hi Tomas,

When I did deposit, get some extra euros into the wager, after completing wager was trying to withdraw some of the money and get blocked(multiple accounts and bonus abuse…).

Didn’t get any feedback from casinos, was using two phones.

Regards,

Thank you very much, gytisgura, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear gytisgura,

I am so sorry to hear about your problem regarding multiple accounts. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a GGBet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear GGBet Casino,

Could you please state why the player's accused of multiple accounts? Could you please provide us with the proof? You can send it to my email address stefan.m@casino.guru.

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi,

Due they not responding i guess I just lost my winnings?

Regards,

Dear gytisgura

Can you please tell us who the account bara****kas.nerijus@gmail.com belong to?

Also, if you would not mind, the account liuta***dis@yahoo.com, since the same device is used and IP.

Thank you very much in advance!

Regards

Hi,

barasauskas.nerijus@gmail.com - email address was mine like 4 years ago before it been hacked. Please let me know if this account passed verification and when its been used.

liuta***dis@yahoo.com - not sure about this one please let me know when its been used and also if passed verification..

How it’s classified as bonus abuse because my account passed all security also wasn’t first deposit.

Thanks,

Dear GGBet Casino,

Could you please respond to the player's message?

Thank you very much in advance.

Kind regards,

Stefan

Hello all,

Here is an explanation I got from the anti-fraud team:

"There were two accounts 21935398 (bara****kas.nerijus@gmail.com) & 34665405 (liuta***dis@yahoo.com), the free-spins were activated from the same device and IP - they got blocked. Afterward, account 41658627 (gyti**ura@gmail.com) emerged, and the same very pattern was used (starting from free-spins and so on)

But what is most interesting, the account liuta***dis@yahoo.com (that you asked above) has got the documents uploaded into profile, and the documents belong to N.Barasauskas (you). (Of course this does not match the personal details of the profile).

Hope you can shed some lite on the above.

Regards

Dear gytisgura,

Could you please respond to the casino's message and explain the above-mentioned issue?

I am looking forward to your response.

Kind regards,

Stefan

I can't answer exactly because I don't know how my data ended up there. and this phone was previously used by my friend (Liutauras) Maybe this is explained by the duplicate IP? I used personal bank account, I made deposits only in 1 account.

Dear GGBet Casino,

Could you provide us with evidence? We will need proof of IP + device match and information on account registration dates and claimed bonuses. You can send it to my email address stefan.m@casino.guru.

Thank you very much in advance for the information provided.

Kind regards,

Stefan

Hello,

All the proofs were provided.

Best regards

Dear gytisgura,

I received the documents and checked them thoroughly. We see that you have left your old account and created a new one in order to receive the bonuses. Do you have anything to say about this?

I am looking forward to your response.

Kind regards,

Stefan

Dear gytisgura,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.