pozdrav svima,
Hvala vam puno, GGBet Casino tim, na vašoj e-pošti i dodatnim podacima.
Dragi karlitoks,
Kao što možda znate, mi pokušavamo da sagledamo žalbe igrača objektivno, kao nezavisni posrednik, a posebno branimo igrače koji su nesvesno prekršili odredbe i uslove kazina, ili kazino nije bio fer prema igraču s obzirom na naš Kodeks poštenog kockanja . Nažalost, nakon prikupljanja svih potrebnih informacija i detalja i interne rasprave sa mojim timom, složili smo se da ovo pitanje ne izgleda kao takav slučaj.
Osim stvari koje je gore pomenula moja koleginica Petronela, postoji više faktora koji ukazuju na zloupotrebu ponude bonusa bez depozita. U suprotnom, bilo bi veoma teško ili čak nemoguće dokazati svoje tvrdnje.
Niste uplatili nikakav depozit na svoj račun, niti je ranije uplaćen depozit na račun vašeg partnera. U suštini, nije bilo druge aktivnosti, samo korišćenje bonusa bez depozita i povlačenje dobitaka. Pored toga, vaš partner je bio prijavljen na nalog nekoliko minuta pre nego što ste registrovali svoj nalog, nakon skoro 2 meseca bez ikakvih aktivnosti.
Stoga smo, sa naše tačke gledišta, odlučili da žalbu zatvorimo kao neopravdanu.
Žao mi je što nismo bili u mogućnosti da vam pomognemo sa ovim, ali molim vas, ne ustručavajte se da nas kontaktirate u budućnosti, ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
Ako niste zadovoljni rešenjem za pritužbu, preporučujem vam da konsultujete organ za kockanje koji reguliše rad kazina. U slučaju bilo kakvih pitanja, slobodno mi pišite na branislav.b@casino.guru .
Srdačan pozdrav,
Branislav, Kazino.Guru
Greetings all,
Thank you very much, GGBet Casino Team, for your email and the additional data.
Dear carlitox,
As you may know, we are trying to see the player's complaints objectively, as an independent mediator, and especially defend the players that unknowingly breached casinos' terms and conditions, or a casino was not fair to a player considering our Fair Gambling Codex. Unfortunately, after gathering all the necessary information and details, and having an internal discussion with my team, we agreed this issue does not look like such a case.
Except for the things mentioned above by my colleague Petronela, there are more factors that indicate rather a no-deposit bonus offer abuse. Otherwise, it would be very difficult or even impossible to prove your claims.
You have not made any deposit to your account, nor there was any deposit made to your partner's account before. Basically, there was no other activity, just the use of the no-deposit bonus and withdrawal of the winnings. In addition, your partner was logged into the account a few minutes before you registered your account, after almost 2 months without any activity.
Therefore, from our point of view, we decided to close the complaint as unjustified.
I am sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that regulates the casino. In case of any questions, feel free to write to me at branislav.b@casino.guru.
Best regards,
Branislav, Casino.Guru
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