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b my account they said I made another one why should I make another account if I have money in mine?

b minha conta falaram que eu fiz outra pra que vou fazer outra conta se tenho dinheiro na minha ?

Dear dudutra212,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus? Based on your previous complaint about this casino, we assume that the verification has been done in the past.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I want you to prove to me that I made multiple accounts ?? As I have several accounts, I am obliged to send the documents and my account is verified.

Quero que me prova que eu fiz várias contas ?? Como eu fi várias contas sou obrigado a mandar os documentos e minha conta é verificada

Hello dudutra212

Your account is indeed blocked, but there is zero on the balance.

Where did you take the amount of 5k from?

Thank you for cooperation!

Regards

Dear dudutra212,

Could you please elaborate?

Dear dudutra212,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.