NaslovnaPritužbeGGBet Casino - Igrač ne može da podigne svoj dobitak.
GGBet Casino - Igrač ne može da podigne svoj dobitak.
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GGBet Casino
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Sigurnosni indeks
Zajedno sa našom metodologijom recenzija, mi smo izračunali Sigurnosni indeks kazina baziran na više od 20 faktora, uključujući finansije, fer Uslove i pravila, prigovore igrača i drugo. Što je viši Sigurnosni indeks, veće su šanse da vam vaši dobici budu isplaćeni.
The player from Malta had been unable to process a withdrawal due to the lack of a withdrawal option, even though his account had been verified. He had reached out to the casino through various channels but had received no response. The player's account had been verified over two years prior, and he had been an active player since that time. The casino had initially difficulties in addressing the player's issue due to confusion between different companies using the GGBet brand. However, upon the player's insistence, the casino managed to find a way for the player to manually process his withdrawal by contacting a specific email address. The player had confirmed the successful withdrawal and had expressed gratitude for the resolution.
Igrač sa Malte nije mogao da obradi povlačenje zbog nedostatka opcije povlačenja, iako je njegov nalog verifikovan. Došao je do kazina preko raznih kanala, ali nije dobio odgovor. Nalog igrača je verifikovan više od dve godine ranije, i od tada je bio aktivan igrač. Kazino je u početku imao poteškoća u rešavanju problema igrača zbog konfuzije između različitih kompanija koje koriste GGBet brend. Međutim, na insistiranje igrača, kazino je uspeo da pronađe način da igrač ručno obradi svoje povlačenje tako što je kontaktirao određenu adresu e-pošte. Igrač je potvrdio uspešno povlačenje i izrazio zahvalnost na rešenju.
Tehnički je nemoguće obraditi povlačenje mojih sredstava.
Kao što možete videti na priloženoj fotografiji, u odeljku za povlačenje ne postoji dugme/opcija za povlačenje.
Podrška uživo 24/7 ne postoji. Ništa se ne dešava kada pokušam da kliknem na dugme.
Poslao sam 3 e-poruke na support@ggbet.com , ni na jedan od njih nije odgovoreno.
Poslao sam 3 tiketa u odeljak za žalbe na https://ggbet.com/en/complaints, ni na jednu od njih nije odgovoreno.
Evo brojeva karata:
7249321+3A3V1
7249321+OK510
7249321+8998E
Kao što je savetovano na veb stranici, pokušao sam da dođem do entiteta za alternativno rešavanje sporova Pardee Consulta, ni oni mi nisu odgovorili na e-poštu.
Zvao sam +44 (203) 393-36-99 "Nažalost, trenutno nema dostupnog operatera" 7 puta zaredom.
Za svaki slučaj pokušao sam da se prijavim koristeći i Mozilla Firefok i Google Chrome, ali bez razlike.
Nepotrebno je reći da je moj nalog očigledno u potpunosti potvrđen i da još uvek mogu da koristim novac za klađenje.
Ako znate način da dođete do GGbet.com, zaista bih cenio vašu pomoć jer je njihova korisnička služba u najmanju ruku loša.
Hvala vam : )
It is technically impossible to process the withdrawal of my funds.
As you can see in the attached photo, there is no withdrawal button/option in the withdrawal section.
The Live Support 24/7 is non existant. Nothing happens when I try to click the button.
I have sent 3 emails to support@ggbet.com , none of them were answered.
I have sent 3 tickets to the complaint section at https://ggbet.com/en/complaints , none of them were answered.
Here is the tickets numbers :
7249321+3A3V1
7249321+OQ510
7249321+8998E
As advised on the website, I tried to reach the Alternative Dispute Resolution entity Pardee Consulta, they didn't answer my email either.
I have called +44 (203) 393-36-99 "Unfortunately there is no available operator at the moment" 7 times in a row.
Just in case I tried to log in using both Mozilla Firefox and Google Chrome but no difference.
Needless to say that my account is obviously fully validated and I can still use the money to place bets.
If you guys know a way to reach GGbet.com I would really appreciate your help because their customer service sucks to say the least.
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem sa povlačenjem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju.
Možete li da nam kažete da li je vaš nalog u potpunosti verifikovan? Ako jeste, prosledite potvrdu o uspešnoj verifikaciji na petronela.k@casino.guru .
Da li ste bili obavešteni zašto ne možete da podignete svoj dobitak?
Da li su vaši dobici akumulirani sa ili bez aktivnog bonusa?
Verujem da ćemo moći da vam pomognemo da rešite ovaj problem i da dobijete svoje dobitke što je pre moguće. Radujemo se Vašem odgovoru.
Srdačan pozdrav,
Petronela
Dear ctrlfistal,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please advise if your account has been fully verified? If yes, please forward confirmation about successful verification to petronela.k@casino.guru.
Have you been advised why you can’t withdraw your winnings?
Were your winnings accumulated with or without an active bonus?
I believe we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Zatraženo mi je nekoliko dodatnih dokumenata u vezi sa mojim izvorom prihoda u 2021. Prosledio sam vam u inbok sve mejlove koje su mi poslali, uključujući i onu u kojoj se navodi da su uslovi ispunjeni.
I have been asked few additional documents regarding my source of income in 2021. I have forwarded you in your inbox all the emails they sent me, including the one stating that the requirements are met.
Hvala vam puno, ctrlfistal, što ste dali sve potrebne informacije. Vašu žalbu ću sada preneti kolegi Stefanu ( stefan.m@casino.guru ) koji će vam biti u pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, ctrlfistal, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Žao mi je što čujem da nemate mogućnosti da povučete sredstva na svom kazino računu. Ja ću kontaktirati kazino i pokušati da rešim problem što je pre moguće.
Sada bih želeo da pozovem predstavnika GGBet kazina da se pridruži ovom razgovoru i učestvuje u rešavanju ove žalbe.
Poštovani GGBet kazino,
Možete li molim vas da kažete zašto povlačenje igrača nema opcije za povlačenje sredstava?
Unapred hvala na pružanju informacija.
Hello ctrlfistal,
I am so sorry to hear you have no options to withdraw the funds in your casino account. I will contact the casino and try to resolve the issue as soon as possible.
Now I would like to invite a GGBet Casino representative to join this conversation and participate in resolving this complaint.
Dear GGBet Casino,
Could you please state why the player's withdrawal has no options to withdraw the funds?
Thank you in advance for providing the information.
Hvala vam što ste se obratili. Koliko sam razumeo, igrate na veb stranici GGGBET.COM. Trenutno smo kontaktirali odeljenje za finansije ovog projekta da bismo rešili vaš problem. Kada dobijemo sve potrebne detalje, moći ćemo da rešimo ovu situaciju.
Hello!
Thank you for reaching out. As far as I understand, you play on the website GGGBET.COM. Currently, we have contacted the finance department of this project to address your issue. Once we receive all the necessary details, we will be able to resolve this situation.
Još uvek pokušavamo da stupimo u kontakt sa predstavnicima GGBET.COM. Stvar je u tome što su GG.BET i GGBET.COM različite kompanije. GG.BET je međunarodna kladionica za esport. GGBET.COM ima prava da koristi GGBET brend i licencirana je kladionica, ali mi nismo operativno povezani sa njima.
Preporučujemo da se direktno obratite njihovoj korisničkoj podršci preko svih dostupnih kanala da biste rešili ovaj problem, kao ctrlfistal@gmail.com nije naš korisnik, već korisnik GGBET.COM.
Hello!
We are still trying to get in touch with representatives of GGBET.COM. The thing is that GG.BET and GGBET.COM are different companies. GG.BET is an international esports bookmaker. GGBET.COM has the rights to use the GGBET brand and is a licensed bookmaker, but we are not operationally affiliated with them.
We recommend reaching out directly to their customer support through all available channels to address this issue, as ctrlfistal@gmail.com is not our user but rather a user of GGBET.COM.
Preporučujemo da se direktno obratite njihovoj korisničkoj podršci preko svih dostupnih kanala da biste rešili ovaj problem, kao ctrlfistal@gmail.com nije naš korisnik, već korisnik GGBET.COM.
Podrška uživo 24/7 ne postoji. Ništa se ne dešava kada pokušam da kliknem na dugme.
Poslao sam 3 e-poruke na support@ggbet.com , ni na jedan od njih nije odgovoreno.
Poslao sam 3 tiketa u odeljak za žalbe na https://ggbet.com/en/complaints, ni na jednu od njih nije odgovoreno.
Evo brojeva karata:
7249321+3A3V1
7249321+OK510
7249321+8998E
Kao što je savetovano na veb stranici, pokušao sam da dođem do entiteta za alternativno rešavanje sporova Pardee Consulta, ni oni mi nisu odgovorili na e-poštu.
Zvao sam +44 (203) 393-36-99 "Nažalost, trenutno nema dostupnog operatera" 7 puta zaredom.
We recommend reaching out directly to their customer support through all available channels to address this issue, as ctrlfistal@gmail.com is not our user but rather a user of GGBET.COM.
The Live Support 24/7 is non existant. Nothing happens when I try to click the button.
I have sent 3 emails to support@ggbet.com , none of them were answered.
I have sent 3 tickets to the complaint section at https://ggbet.com/en/complaints , none of them were answered.
Here is the tickets numbers :
7249321+3A3V1
7249321+OQ510
7249321+8998E
As advised on the website, I tried to reach the Alternative Dispute Resolution entity Pardee Consulta, they didn't answer my email either.
I have called +44 (203) 393-36-99 "Unfortunately there is no available operator at the moment" 7 times in a row.
Možete li, molim vas, da pokušate da pošaljete e-poštu podršci, pozovete pozivni centar i pošaljete tiket na veb lokaciju da vidite da li imate više uspeha od mene?
Stephan is it just me or the same for everybody ?
Could you please try to email the support, phone the call center and send a ticket on the website to see if you have more success than I ?
Još uvek pokušavamo da stupimo u kontakt sa predstavnicima GGBET.COM. Stvar je u tome što su GG.BET i GGBET.COM različite kompanije. GG.BET je međunarodna kladionica za esport. GGBET.COM ima prava da koristi GGBET brend i licencirana je kladionica, ali mi nismo operativno povezani sa njima.
To je problem, zar ne vidiš?
ako poslednjih nedelja kompanija sa sedištem nije mogla da dođe do predstavnika podružnice koja koristi vaš brend, kako očekivati da će jednostavan klijent doći do njih?
Nadam se da ćete naći svoj put, ali sigurno ne mogu!
Pozdravi.
We are still trying to get in touch with representatives of GGBET.COM. The thing is that GG.BET and GGBET.COM are different companies. GG.BET is an international esports bookmaker. GGBET.COM has the rights to use the GGBET brand and is a licensed bookmaker, but we are not operationally affiliated with them.
That's the problem, don't you see ?
if, in the past weeks, the headquarter company wouldn't be able to reach a representative of a subsidiary that is using your brand, how to expect a simple client to reach them ?
Da bismo vam dodatno pomogli, pošaljite e-poštu na accounts@maxent.com sa sledećim detaljima:
ID igrača/e-pošta
Detalji zahteva za povlačenje, uključujući iznos
Podaci o bankovnom računu za povlačenje
Po prijemu ovih informacija, oni će ručno obraditi vaše povlačenje. Cenimo vaše strpljenje i razumevanje dok radimo na rešavanju ovog problema umesto vas.
Hello,
To assist you further, kindly send an email to accounts@maxent.com with the following details:
Player ID/Email
Withdrawal request details, including the amount
Bank account information for the withdrawal
Upon receiving this information, they will process your withdrawal manually. We appreciate your patience and understanding as we work to resolve this matter for you.
Hej momci, najnovija ažuriranja u vezi sa slučajem.
Imam dobre vesti.
Kontaktirao sam makent.com, odgovorili su na moju e-poštu u toku dana i obradili moje povlačenje. Novac je sada na mom bankovnom računu.
Patronela, Stefan, predstavnik GGBet kazina, veliki pozdrav za vas. 100% sam siguran da bez vaše pomoći nikada ne bih mogao da vratim svoj novac, tako da vam puno hvala. Zaista cenim to!
Sada možete smatrati da je slučaj rešen i zatvoren!
Želim vam divan dan ❤
Hey Guys, latest updates regarding the case.
I have good news.
I have contacted maxent.com , they answered my email back within the day and processed my withdrawal. The money is now on my bank account.
Patronela, Stefan, GGBet Casino representative, big shoutout to you guys. I am 100% sure without your help I would never be able to get my money back so thank you very much. I really appreciate it!
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti. Tu smo da pomognemo.
Srdačan pozdrav,
Stefan, Kazino.Guru
Dear ctrlfistal,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Stefan, Casino.Guru
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