Zdravo!
Došlo je do problema pri obradi prethodne transakcije i trenutno pokušavamo da ga rešimo sa našim dobavljačem plaćanja. Odlučili smo da vas tretiramo sa razumevanjem i lojalnošću. Zbog toga smo na vaš saldo u igri dodali dodatnih 501 EUR kako biste ovaj iznos mogli da podignete alternativnim metodom, a mi bismo otpisali novac iz transakcije koja ima problema.
Istovremeno smo vam poslali upozorenje da naplaćujemo ovaj iznos i insistirali da napravite povlačenje ovih sredstava, navodeći da su naplaćena za povlačenje.
Vi ste, pak, iskoristili ovaj novac za klađenje na nekoliko mečeva i izgubili ih . Još jednom želimo da naglasimo da je ovaj iznos uplaćen kako biste mogli da zatražite novo povlačenje .
Ipak, nećemo otpisati iznos za povlačenje, a kada se problematično povlačenje vrati na vaš saldo igre, dozvolićemo vam da kreirate novi zahtev za povlačenje.
Hello!
There was a problem processing a previous transaction and we are currently trying to resolve it with our payment provider. We decided to treat you with understanding and loyalty. Therefore, we have credited an additional 501 EUR to your game balance so that you can withdraw this amount using an alternative method, and we would write off the money from the transaction that has problems.
At the same time, we sent you a warning that we were charging this amount and insisted that you create a withdrawal of these funds, indicating that they were charged for withdrawal.
You, in turn, used this money to place bets on several matches and lost them. We would like to emphasise once again that this amount was credited so that you could request a new withdrawal.
Nevertheless, we will not write off the withdrawal amount, and when the problematic withdrawal returns to your game balance, we will allow you to create a new withdrawal request.
Automatski prevedeno:
