Draga eliasventocillatena,
Hvala vam što ste dali više konteksta o vašoj situaciji.
Razumem vašu frustraciju i izazovne okolnosti sa kojima se suočavate. Međutim, važno je pojasniti da odgovornost kazina obično uključuje verifikaciju računa i transakcija prvenstveno na mestu povlačenja, a ne tokom depozita. Pošto kazino možda nije imao proces verifikacije pre depozita vašeg sina, ovo je standardna praksa za mnoge onlajn platforme.
S obzirom na ovo, evo nekoliko ključnih tačaka koje treba uzeti u obzir:
Odgovornost za načine plaćanja: Kao vlasnik naloga, ključno je osigurati da su načini plaćanja bezbedni i da nisu dostupni neovlašćenim korisnicima, uključujući maloletne osobe. Ako je neko drugi, poput vašeg sina, pristupio vašem Skrill nalogu i koristio ga bez vašeg pristanka, generalno je odgovornost vlasnika naloga da spreči takav pristup.
Politika kazina: Dok kazina obično verifikuje račune tokom zahteva za povlačenje, često nemaju mehanizme da spreče neovlašćene depozite pre nego što dođe do ove verifikacije. Ova praksa je uobičajena za pojednostavljenje procesa depozita, iako može dovesti do problema ako račun nije pravilno obezbeđen.
Preventivne mere: Za buduću zaštitu, razmislite o primeni jačih bezbednosnih mera za svoje finansijske račune i edukaciji onih koji imaju pristup o pravilnom korišćenju.
Žao mi je što ne mogu ponuditi dalju pomoć po ovom pitanju osim ovih preporuka.
Obavestite me ako postoje dodatne informacije koje sam previdio, ali bojim se da ću biti prinuđen da odbijem vašu žalbu kao neopravdanu.
Hvala unapred na odgovoru i razumevanju.
Dear eliasventocillatena,
Thank you for providing more context about your situation.
I understand your frustration and the challenging circumstances you're facing. However, it is important to clarify that the casino's responsibility typically involves verifying accounts and transactions primarily at the point of withdrawal, not during deposits. Since the casino may not have had a verification process in place prior to your son's deposit, this is a standard practice for many online platforms.
Given this, here are a few key points to consider:
Responsibility for Payment Methods: As the account holder, it's crucial to ensure that payment methods are secured and not accessible to unauthorized users, including minors. If someone else, like your son, accessed your Skrill account and used it without your consent, it is generally the account holder's responsibility to prevent such access.
Casino Policies: While casinos typically verify accounts during withdrawal requests, they often do not have mechanisms to prevent unauthorized deposits before this verification occurs. This practice is common to streamline the deposit process, though it can lead to issues if the account is not properly secured.
Preventive Measures: For future protection, consider implementing stronger security measures for your financial accounts and educating those with access about proper usage.
I regret that I cannot offer further assistance in this matter beyond these recommendations.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified.
Thank you in advance for your reply and understanding.
Automatski prevedeno:
Cenim svaku pomoć
