Igrač iz Grčke je zatražio povlačenje pre podnošenja ove žalbe. Nažalost, njihovi dobici još nisu primljeni. Igrač je kasnije potvrdio da je povlačenje uspešno obrađeno, pa smo ovu žalbu označili kao rešenu.
The player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Igrač iz Grčke je zatražio povlačenje pre podnošenja ove žalbe. Nažalost, njihovi dobici još nisu primljeni. Igrač je kasnije potvrdio da je povlačenje uspešno obrađeno, pa smo ovu žalbu označili kao rešenu.
Dobro jutro! Problem sa GGBET plaćanjem. Igram na sajtu već oko godinu dana. Ovo je drugi put da se ovaj problem desio. Dana 12-12-2022 u 20:08 zahtev za povlačenje je obrađen i prebačen u status U PROCESU. Plaćanje se obično vrši u roku od 5-15 minuta. Ali ovaj put je glupo zaglavljen u procesu do danas. Podrška je odgovorila da se to retko dešava i da u mom slučaju morate čekati 72 sata. Prošlo je 72 sata, a još uvek nisam primio svoj dobitak. Povucite na usdr_erc20. Podrška uverava da je kašnjenje na strani posrednika u plaćanju))) Prosto ne mogu da verujem da se 2022. godine 70 € obrađuje 5 dana. Posebno za e-novčanik. Peške bi brže doneli) molim forum da pomogne situaciju! Moja voda više nije dovoljna. Hvala unapred!
Good morning! GGBET payment problem. I've been playing on the site for about a year now. This is the second time this problem has happened. On 12-12-2022 at 20:08 the withdrawal request was processed and transferred to the status IN PROCESS. Payment is usually made within 5-15 minutes. But this time he is stupidly stuck in the process until today. Support replied that this rarely happens and that in my case you have to wait 72 hours. It's been 72 hours and I still haven't received my winnings. Withdraw to usdr_erc20. Support assures that the delay is on the part of the payment intermediary))) I just can't believe that in 2022 €70 is processed for 5 days. Especially for e-wallet. On foot they would bring it faster) please the forum to help the situation! My water isn't enough anymore. Thanks in advance!
Καλή μέρα! Πρόβλημα πληρωμής GGBET. Παίζω στο site εδώ και ένα χρόνο περίπου. Είναι η δεύτερη φορά που συμβαίνει αυτό το πρόβλημα. Στις 12-12-2022 και ώρα 20:08 έγινε επεξεργασία του αιτήματος ανάληψης και μεταφέρθηκε στην κατάσταση ΣΕ ΔΙΑΔΙΚΑΣΙΑ. Συνήθως η πληρωμή γίνεται μέσα σε 5-15 λεπτά. Αλλά αυτή τη φορά κολλάει ανόητα στη διαδικασία μέχρι σήμερα. Η υποστήριξη απάντησε ότι αυτό συμβαίνει σπάνια και ότι στην περίπτωσή μου πρέπει να περιμένετε 72 ώρες. Έχουν περάσει 72 ώρες και ακόμα δεν έχω λάβει τα κέρδη μου. Αποσύρω στο usdr_erc20. Η υποστήριξη διαβεβαιώνει ότι η καθυστέρηση είναι από την πλευρά του μεσάζοντα πληρωμών))) Απλώς δεν μπορώ να το πιστέψω ότι το 2022 70 € διεκπεραιώνονται για 5 ημέρες. Ειδικά για ηλεκτρονικό πορτοφόλι. Με τα πόδια θα το έφερναν πιο γρήγορα) παρακαλώ το φόρουμ να βοηθήσει στην κατάσταση! Τα νερά μου δεν φτάνουν πια. Ευχαριστώ εκ των προτέρων!
Dear Kosmas,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Obaveštavam vas da je moj nalog u potpunosti autentifikovan. novac sa kazino računa je obrisan. Kazino je u potpunosti obradio moj zahtev. Kažu mi da su poslali, novac obrađuje posrednik u plaćanju. Ne verujem u to. maksimalno vremensko ograničenje je 3 radna dana. I to se obično radi preko banke. Isplata se odvija u elektronskom novčaniku i proces ne traje više od 24 sata, od trenutka kada kazino ima procesor i odobri uplatu. Osim toga, to kaže i sama kompanija. Pitao sam ih za načine da kontaktiraju posrednika u plaćanju. Odgovorili su da se to ne može učiniti. Zašto??)
8.15. Iznos do 300 USD biće odobren narednog dana od datuma zahteva, osim vikenda i praznika.
8.16. Iznos od 300 USD do 2.000 USD biće odobren u roku od 5 dana od datuma zahteva, osim vikenda i praznika.
8.17. Iznos od 2.000 USD do 20.000 USD biće odobren u roku od 14 dana od datuma zahteva, osim vikenda i praznika.
8.18. Iznos za povlačenje od 20.000 USD biće odobren u roku od 30 dana od datuma zahteva i ne više od 20.000 USD u roku od 30 dana od datuma zahteva.
Ovo su njihovi propisi. I ne slušaju ga. Sami su mi rekli da ću ih primiti do danas. Danas, međutim, kažu, budite strpljivi. Daju mi neograničeno vreme, ne žele da preuzimaju svoje obaveze. Bavim se onlajn kockanjem od 2004. godine i dobro znam kako i šta je sa plaćanjem. Period od 14 dana koji ste spomenuli je nerazuman. Obično to rade kompanije sa niskim budžetom ili na ivici zatvaranja. Ne prihvatam nijedan drugi izgovor. Pitam se kako takve kompanije dobijaju licencu? Uostalom, kompanija je povukla konopac, to vidim po komentarima drugih igrača i na drugim forumima! Za mene više nema izgovora od njih. Što je gore. To više nije pouzdana kompanija. I više ga ne preporučujem.
I inform you that my account is fully authenticated. the money from the casino account has been deleted. The casino has fully processed my request. They tell me they have sent it, the money is being processed by a payment intermediary. I don't believe in that. the maximum time limit is 3 working days. And this is usually done through a bank. The withdrawal takes place in an electronic wallet and the process does not take more than 24 hours, from the moment the casino has a processor and approved the payment. Besides, the company itself says so. I asked them for ways to contact the payment intermediary. They replied that this cannot be done. Why??)
8.15. A withdrawal amount up to USD 300 will be approved for the next day from the date of request, except for weekends and holidays.
8.16. The withdrawal amount of USD 300 to USD 2,000 will be approved within 5 days from the date of request, except for weekends and holidays.
8.17. The withdrawal amount of USD 2,000 to USD 20,000 will be approved within 14 days from the date of request, except for weekends and holidays.
8.18. The withdrawal amount from USD 20,000 will be approved within 30 days from the date of request and no more than USD 20,000 within 30 days from the date of request.
These are their regulations. And they don't obey him. They themselves told me that I will receive them by today. Today, however, they say, be patient. They give me an indefinite time, they don't want to take their responsibilities. I have been in online gambling since 2004 and I know very well how and what is involved with payments. The 14 day period you mentioned is unreasonable. It is usually done by companies with a low budget or on the verge of closure. I do not accept any other excuse. I wonder how such companies get licensing? After all, the company has pulled the rope, I can see it from the comments of other players and on other forums! For me there is no more excuse from them. The worse it gets. It is no longer a reliable company. And I no longer recommend it.
Σας ενημερώνω ότι ο λογαριασμός μου είναι πλήρες ταυτοποιοημενος. τα χρήματα από το λογαριασμό του καζίνο έχουν διαγραφεί. Το καζίνο έχει από την μεριά του πλήρως επεξεργαστή το αίτημα μου. Μου λένε πως τα έχουν στείλει, τα χρήματα επεξεργαζωνται από μεσάζοντα πληρωμών. Δεν πιστεύω σε αυτό. το μέγιστο χρονικό όριο είναι 3 εργάσιμες ημέρες. Και αυτό γίνεται συνήθως μέσο τράπεζας. Η ανάληψη γίνεται σε ηλεκτρονικό πορτοφόλι και η διαδικασία δεν κρατάει πάνω από 24 ώρες, από την στιγμή που το καζίνο έχει επεξεργαστή και ενέκρινε την πληρωμή. Αλλωστε ίδια η εταιρία το λέει. Τους ζήτησα τρόπους επικοινωνίας με τον μεσάζοντα πληρωμών. Μου απάντησαν πως δεν μπορεί να γίνει αυτό. Γιατι άραγε??)
8.15. A withdrawal amount up to USD 300 will be approved for the next day from the date of request, except for weekends and holidays.
8.16. The withdrawal amount of USD 300 to USD 2,000 will be approved within 5 days from the date of request, except for weekends and holidays.
8.17. The withdrawal amount of USD 2,000 to USD 20,000 will be approved within 14 days from the date of request, except for weekends and holidays.
8.18. The withdrawal amount from USD 20,000 will be approved within 30 days from the date of request and no more than USD 20,000 within 30 days from the date of request.
Αυτοι είναι οι κανονισμοί τους. Και δεν του τηρούν. Οι ίδιοι μου είπαν πως μέχρι σήμερα θα τα λάβω. Σημερα όμως λένε αλλά, πως κάντε υπομονή. Μου δίνουν έναν αόριστο χρόνο, δεν θέλουν να αναλάβουν τις ευθύνες τούς. Ειμαι στο on line gambling από το 2004 και ξέρω καλά πως και τι παίζει με τις πληρωμές. Το χρονικό διάστημα 14 ημερών που αναφέρατε είναι παράλογο. Συνήθως το κάνουν εταιρίες με χαμηλό μπάτζετ η είναι στα πρόθυρα κλεισίματος. Δεν δέχομαι καμία άλλη δικαιολογία. απορώ πως παίρνουν τέτοιες εταιρίες αδειοδότηση? Τελος πάντων, η εταιρία έχει παρατραβήξει το σχοινί, το βλέπω εξάλλου από τα σχόλια άλλων παιχτών και σε άλλα φόρουμ! Για μένα δεν υπάρχει καμία πλέον δικαιολογία από αυτούς. Οσο πάει και χειρότερα. Δεν είναι πλέον αξιόπιστη εταιρία . Και δεν την συνιστώ πλέον.
zdravo svima
Povlačenje je blagovremeno odobrio kazino.
Transakciju sada obrađuje spoljni provajder plaćanja.
Srdačan pozdrav
Hello all
The withdrawal was approved by the casino in the timely manner.
The transaction is now being processed by the external payment provider.
Kind regards
Dobro jutro! konačno sam dobio novac nakon 10 dana. Izdanje se smatra isteklom! Hvala forumu na pomoći!
Good morning! finally i got the money after 10 days. The issue is considered expired! Thanks to the forum for the help!
Καλημερα! επιτέλους έλαβα τα χρήματα μετά από 10 ημέρες. Το θέμα θεωρείται λήξαν! Ευχαριστω το φόρουμ για την βοήθεια!
Dragi Kosmas,
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako u budućnosti naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
Srdačan pozdrav,
Kristina,
Casino.Guru
Dear Kosmas,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina,
Casino.Guru
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
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