NaslovnaPritužbeGGBet Casino - Kazino igrača tvrdi da nije primio sredstva za poništenje.
GGBet Casino - Kazino igrača tvrdi da nije primio sredstva za poništenje.
Automatski prevedeno:
Iznos:
200 €
GGBet Casino
Index sigurnosti:Nizak
Sigurnosni indeks
Kazina sa niskim indeksom sigurnosti obično imaju mnogo relevantnih pritužbi od igrača ili drugih relevantnih problema. Uopšteno, ne preporučujemo igranje u kazinima sa niskim indeksom sigurnosti.
Poslato:
04/01/2024
|
Rešeno : 25/03/2024
Rešeno
Naša presuda
Predmet je zatvoren
REŠENO
Rezime slučaja
pre 1 meseca
Prevod
The player from Latvia had waited for long for a withdrawal that GG.Bet initially accepted, but was returned by Skrill due to incorrect bank account details. The player had made a mistake by requesting a bank transfer to his Skrill account, which was impossible. This led to the funds being returned to an intermediary bank (J.P. Morgan) instead of GG.Bet or the player's account. Despite the player's repeated attempts to contact J.P. Morgan, the bank had not responded due to the player not having an account with them. After a prolonged investigation, GG.Bet had decided to reimburse the player for the lost amount, understanding the inconvenience caused. The player had confirmed the receipt of the funds, leading to the resolution of the complaint.
Igrač iz Letonije je dugo čekao na povlačenje koje je GG.Bet prvobitno prihvatio, ali ga je Skrill vratio zbog netačnih podataka o bankovnom računu. Igrač je napravio grešku zahtevajući bankovni transfer na svoj Skrill račun, što je bilo nemoguće. To je dovelo do toga da su sredstva vraćena u posredničku banku (JP Morgan) umesto na GG.Bet ili na račun igrača. Uprkos ponovljenim pokušajima igrača da kontaktira JP Morgan, banka nije odgovorila jer igrač nije imao račun kod njih. Nakon duže istrage, GG.Bet je odlučio da nadoknadi igraču izgubljeni iznos, razumevajući prouzrokovanu neprijatnost. Igrač je potvrdio prijem sredstava, što je dovelo do rešavanja žalbe.
Zdravo , izvršio sam povlačenje 11.11.2023 na skrill račun putem bankovnog transfera , ggbet je to prihvatio ali nije bilo ispravno jer ne možete da povučete na bankovni račun u skrill , tako da je skrill poslao sredstva nazad na ggbet ali ggbet kaže da nisu primili sredstva čak ni kada poslao sam dokaz o bankovnom transferu, sada je prošlo više od mesec i po dana, često pišem ggbet podršku i sve što mi odgovaraju je da rade na tome. Samo ne razumem, šta je tako teško vratiti sredstva na moj račun za igru nakon što sam poslao dokaz o uplati sa skrila u njihovu banku? Ovde ću staviti dokaz
skoro 2 meseca, ovo nije prihvatljivo
Hello , I made withdrawal in 11.11.2023 to skrill account via bank transfer , ggbet accepted it but it was not correct because you cant withdrawal to bank account in skrill , so skrill sent funds back to ggbet but ggbet says they havent recieved funds EVEN when i sent proof of bank transfer , now its been more than month and a half , i write ggbet support often and all they reply is they are working on it . I just dont understand , whats so difficult to sent funds back to my game account after i sent proof of payment from skrill to their bank? I will put proof here
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa GGBet kazinom.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
Da li sam dobro razumeo da zbog pogrešno obrađene transakcije, povlačenje vaših sredstava iz kazina nije bilo uspešno?
Možete li, molim vas, proslediti prepisku između vas i kazina u vezi sa ovim pitanjem? Molimo vas da prosledite informacije na moju e-poštu na tomas@casino.guru , ili alternativno možete postaviti snimke ekrana ovde.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Zbog povećanog obima pritužbi u ovo doba godine, molimo za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naknadne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 900 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam radosnu, uspešnu i zdravu novu 2024. godinu, a mi ćemo vam se javiti u najkraćem mogućem roku.
Dear qvr7mtsmgk,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GGBet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Do I understand correctly that due to an incorrectly processed transaction, the withdrawal of your funds from the casino was not successful?
Could you please forward the correspondence between you and the casino regarding the issue? Please forward the information to my email at tomas@casino.guru, or alternatively you can post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.
Da, isplata nije stigla na moj bankovni račun. Sredstva zaglavljena na skrill računu , oni su vratili taj novac ggbetu kao što možete videti na snimku ekrana
Yes , withdrawal didnt reach my bank account. Funds stuck in skrill account , they sent back to ggbet that money as you can see in screenshot
Sada kažu ovo, čak i ako ih ne bih podsetio da je prošlo 2 meseca, ignorisali bi me
Ranije ste nas kontaktirali u vezi sa povlačenjem 8f63c2fd-6cb4-480a-bcc4-4d8d4d5c078b koje nije pripisano na vaš bankovni račun. U prilozima se nalaze detalji o plaćanju koji se mogu dostaviti korisničkoj podršci JP Morgan banke kako bi istražili problem. Preporučujemo da se obratite JP Morgan banci, na čije podatke je uplata poslata.
Now they say this , even tho if i didnt remind them that its 2 months now they would ignore me
Earlier you have contacted us about the withdrawal 8f63c2fd-6cb4-480a-bcc4-4d8d4d5c078b that was not credited to your bank account. In the attachments, there are the payment details that can be provided to J.P. Morgan Bank customer support to investigate the issue. We recommend that you contact J.P. Morgan Bank, to whose details the payment was sent.
Zašto da ih kontaktiram? Nisam ja kriv što ih fondovi nisu primili i ne želim da potrošim toliko novca da ih zovem jer je mnogo koštalo da ih pozovem iz moje zemlje
Why should i contact them? Not my fault that funds havent recieved them and i dont wanna spend so much money callin them because it cost alot to call them from my country
Možete li mi, molim vas, poslati dokaz o bankovnom transferu koji ste poslali u kazino i detalje o plaćanju kojevam je kazino poslao ? Molimo pošaljite informacije na moju e-poštu na tomas@casino.guru
Thanks for the update.
Could you please send me the proof of bank transfer you sent to the casino and the payment details the casinosent you? Please send the information to my email at tomas@casino.guru
Ponovo sam pregledao prepisku i sa moje tačke gledišta, kazino vas je obavestio da su poslali uplatu na vaš bankovni račun, uprkos tome što je zahtev upućen Skrillu.
Da li ste sigurni da sredstva nisu poslata na vaš bankovni račun još u novembru? Da li se podrška kazina odnosi na ispravnu transakciju?
Možete li molim vas da podelite snimak ekrana iz istorije transakcija u kazinu u vezi sa ovim transakcijama?
Da li biste mogli da dostavite bankovni izvod od 15.11.2023. nadalje koji pokazuje da transakcija nije stigla na vaš bankovni račun? Izvinjavam se zbog neugodnosti.
I went over the correspondence again and from my point of view, the casino informed you they sent the payment to your bank account, despite the request being to Skrill.
Are you sure the funds weren't sent to your bank account back in November? Is casino support referring to the correct transaction?
Could you please share a screenshot from the transaction history in the casino regarding these transactions?
Would you be able to provide a bank statement from 15/11/2023 onward showing the transaction hasn't arrived in your bank account? I apologize for the inconvenience.
Ne , čak je i skrill rekao da je to neuspela uplata jer skrill ima samo e novčanik i šaljem broj bankovnog računa za povlačenje , samo zamolite ggbet da se pridruži ovom razgovoru jer je skrill poslao ta sredstva nazad kao što možete da vidite na mom snimku ekrana , ali je ggbet rekao nisu ih primili i trebalo bi da kontaktiram jp morgan banku, ali odbijam to da uradim jer
kažu da imaju ćaskanje za podršku uživo što je laž
Nije moj problem što su sredstva zaglavljena, oni moraju kontaktirati jo morgan banku
No , even skrill said that was an failed payment because skrill only has e wallet and i send bank account number for withdrawal , please just ask ggbet to join this conversation because skrill sent those funds back as you can see in my provided screenshot but ggbet said they havent recieved them and i should contact jp morgan bank but i refuse to do that because
they say they have live support chat wich is lie
not my problem that funds are stuck , they hae ti contact jo morgan bank
Sa moje tačke gledišta, kazino je poslao dovoljno informacija da se raspitate o transakciji u njegovoj fazi.
Molimo Vas da kontaktirate banku koristeći sredstva koja su Vam na raspolaganju. Ako već jeste, ali niste uspeli da postignete zadovoljavajući rezultat, javite mi kako je vaša banka reagovala. Izvinjavam se zbog neugodnosti.
I apologize,
From my point of view, the casino sent enough information for you to inquire about the transaction at his stage.
Kindly contact the bank using the means that are available to you. If you already did, but weren't successful in reaching a satisfying result please let me know how your bank responded. I apologize for the inconvenience.
Zaista ne mogu da nađem bilo koji kontakt da jurim banku, bilo šta da ih pozovem, koštaće me mnogo novca, e-pošta je samo za članove Chase banke, pomozi mi
I really cant find any contacts to chase bank any from calling them , its gonna cost me alot of money , email is only for chase bank members , help me
Da li biste mogli da dostavite bankovni izvod iz banke koji pokazuje uspešan prijem povlačenja od 12. novembra? Na istom bankovnom izvodu, možete li pokazati da niste primili sredstva iz sporne transakcije?
Would you be able to provide a bank statement from the bank showing a successful receipt of a withdrawal from November 12th? On the same bank statement, could you please demonstrate you haven't received funds from the disputed transaction?
Mogu vam dokazati sa ovim , to je sve što mogu da dobijem od skrila , nemam novca , nikad nisam dobio ovaj iznos od 200 eur , molim vas idemo dalje , poslao sam fajl na mejl
I can prove you with this , thats all i can get from skrill , i got no money , i never recieved this 200 eur amount , please lets move on , i sent file to email
Ali skrill je moj račun na koji treba da primam sredstva, ne postoji bankovni račun u skrill samo evallet-u, već sam stavio broj bankovnog računa, zato sredstva nikada nisu stigla!!!!
But skrill is my account where i supposed to recieve funds , there is no bank account in skrill only ewallet but i put bank account number , thats why funds never came!!!!
Otvorio sam bankovni transfer na skrill, ali sam stavio broj bankovnog računa koji bi trebalo da uradim napravio sam pogrešno podizanje, tako da su sredstva zaglavljena,
Pokušao sam bankovnim transferom na skrill, ali pretpostavljam da nije moguće,
I opened bank transfer to skrill but i put bank account number wich should do i made faulty withdrawal so thats why funds are stuck ,
i tried bank transfer to skrill but its not possible i guess ,
Hvala vam puno, kvr7mtsmgk, što ste dali potrebne informacije. Vašu žalbu ću sada preneti kolegi Branislavu ( branislav.b@casino.guru ) koji će vam biti na usluzi. Želim vam puno sreće i nadam se da će problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, qvr7mtsmgk, for providing the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Žao mi je što čujem za vaš problem i izvinjavam se zbog kašnjenja. Kontaktiraću kazino i potrudiću se da rešim problem što je pre moguće. Međutim, da budem iskren, izgleda da vaš problem nema nikakve veze sa Skrillom. Objašnjeno vam je da ste izabrali bankovni transfer za predmetnu uplatu i da je uplata otišla na vaš račun IBAN koji završava 7763. Stoga vam toplo preporučujem da proverite svoj bankovni izvod za novembar/decembar u vašem Internet bankarstvu. Ionako će to morati da obezbedi kazinu. Još jedno pitanje - odakle vam IBAN za Skrill, molim vas? Možete li nam dati snimak ekrana vašeg Skrill IBAN-a?
Sada bih želeo da pozovem predstavnika GGBet kazina da se pridruži ovom razgovoru i učestvuje u rešavanju ove žalbe.
Dragi GGBet Casino tim ,
Možete li nam dati detaljnije objašnjenje situacije igrača? Gde je otišla dotična uplata i šta sve treba kazinu od igrača da bi u potpunosti istražio stvar na svojoj strani?
Ako vam više odgovara, za pružanje osetljivih podataka možete koristiti moju adresu e-pošte ( branislav.b@casino.guru ).
Hvala vam unapred na pružanju informacija.
Hello, qvr7mtsmgk,
I am sorry to hear about your problem, and I am sorry for the delay. I will contact the casino and try my best to resolve the issue as soon as possible. However, to be honest, it looks like your issue has nothing to do with Skrill. You were explained that you chose Bank Transfer for the payment in question and that the payment went to your account IBAN ending 7763. So, I strongly recommend you check your November/December bank statement of this account in your Internet Banking. It will be necessary to provide the casino with it anyway. Another question - where did you get your IBAN for Skrill, please? Can you please provide us with a screenshot of your Skrill IBAN?
Now I would like to invite GGBet Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear GGBet Casino team,
Could you please provide us with an explanation of the player's situation in more detail? Where did the payment in question go, and what all does the casino need from the player to fully investigate the matter on its side?
If it suits you better, to provide sensitive data, you can use my email address (branislav.b@casino.guru).
Thank you in advance for providing the information.
evo , shvatio sam da je to samo za mene i osobe treće strane ne mogu da mi pošalju novac na ovaj račun pa transakcija nije uspela , zbog čega su sredstva zaglavljena
here , i realised its only for me and 3rd party persons are not able to send me money to this account so transaction failed , thats why funds are stuck
Mogu da pošaljem video snimak tog ekrana ako vam treba, ali najlogičniji način da se okonča ovaj tromesečni teror je ovo - ggbet vraća novac na moj račun i oni rešavaju gde je moj novac otišao jer je skrill jasno poslat nazad na ggbetov račun. Već sam dao bankovni račun od njih. Već 3 meseca momci
I can send video of that screenshot if u need , but most logical way to end this 3 month terror is this - ggbet refunds money to my account and they resolve where my money has gone because skrill clearly sent back to ggbet’s account back . I already provided bank reciept from them . 3 months already guys
U redu, kvr7mtsmgk. Možete li mi, molim vas, poslati video snimak iz vaše Skrill aplikacije (nakon što se prijavite na svoj Skrill nalog), o načinu na koji dobijate svoj IBAN na svom Skrill nalogu?
Pored toga, pod uslovom da je vaš GGBet nalog i dalje aktivan i dostupan, možete li mi dati snimak ekrana vašeg blagajnika sa vašeg kazino naloga, odeljak za povlačenje, sa svim opcijama povlačenja vidljivim na snimku ekrana?
Međutim, hajde da sačekamo odgovor i pojašnjenje kazina.
Alright, qvr7mtsmgk. Can you please send me a video from your Skrill app (after logging in to your Skrill account), of the way how you get your IBAN in your Skrill account?
In addition, provided that your GGBet account is still active and accessible, can you please provide me with a screenshot of your cashier from your casino account, section withdrawal, with all the withdrawal options visible in the screenshot?
However, let's please also wait for the casino's response and clarification.
Video snimci dostupni na linku koji je dao igrač trebalo bi da malo razjasni situaciju, kao i sledeći snimak ekrana vraćene uplate kazinu/njegovom dobavljaču plaćanja ili procesoru:
Iz nekog nerazumljivog razloga, igrač je koristio svoj Skrill IBAN koji obično služi za dopunu Skrill naloga dok je zahtevao povlačenje putem bankovnog transfera, čak i ako nije bilo opcije za povlačenje preko Skrill-a.
Iako ovo definitivno nije ispravan način da se zahteva povlačenje, i to nije način na koji funkcioniše povlačenje na Skrill nalog, izgleda da je Skrill vratio uplatu (u suštini depozit na njegov Skrill račun koji je napravio kazino) platiocu bankovni račun.
Iskreno se nadam da će nam svi dati detalji i informacije pomoći da rešimo problem.
Radujemo se Vašem odgovoru.
Dear GGBet Casino Team,
The videos available on the link provided by the player should clarify the situation a bit, as well as the following screenshot of the returned payment to the casino/its payment provider or processor:
For some incomprehensible reason, the player used his Skrill IBAN which normally serves to top up the Skrill account while requesting the withdrawal via Bank Transfer, even if there was no option to withdraw via Skrill.
Although this is definitely not the correct way to request a withdrawal, and it is not a way how withdraw to a Skrill account works, it looks like Skrill returned the payment (basically a deposit to his Skrill account made by the casino) to the payer's bank account.
I sincerely hope that all the provided details and information will help us to resolve the issue.
Ovo je ludo, danas sam kontaktirao ggbet tim putem e-pošte da proverim ovu žalbu, oni su to ignorisali i samo su me zamolili da kontaktiram JP MORGAN banku. SREDSTVA SE ŠALjE SA SKRILL-a NA GGBET BANKOVNI RAČUN, šta je svrha da ih kontaktiram, . Dao sam im tu potvrdu o transakciji pre MESECIMA i oni su je samo ignorisali i još uvek misle da su sredstva poslata meni i da moram da kontaktiram banku, oni ignorišu činjenicu da se sredstva šalju nazad
This is crazy , i contacted to ggbet team in email today to check this complain , they ignored that and just ask me to contact with JP MORGAN bank. FUNDS ARE SENT FROM SKRILL TO GGBET BANK ACCOUNT , whats the point me contacting them , . I provided that transaction reciept to them MONTHS ago and they just ignored it and still think that funds are sent to me and i gotta contact to bank , they ignore the fact that funds are sent back
Zatražili ste povlačenje na potpuno pogrešan način, za šta ste samo krivi.
U procesu povlačenja sredstava može biti uključeno više/nekoliko provajdera i procesora plaćanja (treća strana), kao i više/nekoliko banaka posrednika, preko kojih sredstva idu dok ne dođu na bankovni račun krajnjeg korisnika, a može biti van kontrole kazina (ne direktno bankovni račun GGBet-a).
Sačekajmo odgovor kazina.
But there are 2 problems, qvr7mtsmgk.
You requested a withdrawal in a completely wrong way, which was only your fault.
In the process of withdrawing funds, there may be more/several payment providers and processors (3rd party) involved, as well as more/several intermediary banks, through which the funds go until they hit the end user bank account, and it could be out of the casino's control (not directly a GGBet's bank account).
Da , to je bila moja greška i znam to , ali trenutno se ta sredstva vraćaju u ggbets banku
rekli su ovo
U vezi sa vašim poslednjim pitanjem, imajte na umu da bez dostavljanja ovog dokumenta, nismo u mogućnosti da nastavimo istragu plaćanja. Da biste uštedeli vreme, samo kontaktirajte svoju banku i primite navedeni bankovni izvod. Razumemo vaše osećanje i žalbu, ali ne postoji način da se obradi problem plaćanja bez ove stavke, nadamo se da ćete shvatiti šta želimo.
oni čine sve da ne reše ovaj problem sami i smatraju da ova bankovna potvrda nije legitimna ili tako nešto , samo su previše lenji za normalne izgovore
Yes , it was my mistake and i aknowledge that but right now those funds are back into ggbets bank
they said this
Regarding your last question, please be informed that without providing this document, we are not able to continue the payment investigation. To save time, just contact your bank and receive the specified bank statement. We understand your feeling and complaint but there is no way to process the payment issue without this itme, hope you will see our point.
they are doing everything to not solve this problem by themselves and they thing this bank receipt is not legit or something , they are just too lazy for normal excuses
Voleli bi da zamolimo kazino da odgovori na ovu pritužbu. Produžujemo timer za 7 dana. Ako kazino ne odgovori u predviđenom roku, prigovo ćemo zatvoriti kao "nerešen", što može negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Zdravo . Poslao sam e-poruku Jp morgan banci 17.02 i još uvek mi nisu odgovorili, mnogo je lakše Velikoj kompaniji poput vaše da dopre do tog odgovora mnogo brže. I želim ponovo da se obratim ovome - Skrill je poslao sredstva ggbetu, zašto moram da se obratim jp morganu?
Hello . I sent an email to Jp morgan bank in 17.02 and they still haven’t replied to me , its much easier to Big company like yours reach out and get that answer much much faster . And i wana adress this again - Skrill sent funds to ggbet , why do i have to reach out to jp morgan ?
Tako sam upravo kontaktirao Chase banku putem telefona i ne mogu mi pomoći jer nemam Chase račun. I postavljaju mi vrlo logično pitanje kao i ja. ZAŠTO SA NjIMA KONTAKTIRAM NE GGBET? Kažu da sam imao račun i sve ne mogu ništa da uradim da dobijem odgovore JER NIKAKO NISAM UMEŠAN U OVAJ TRANSFER. O moj Bože, ovo je smešno
So i just contacted to Chase bank via phone And they cant help me because i dont have chase account . And they ask me very logical question just like me . WHY DO I CONTACT TO THEM NOT GGBET ? They say if i had account and everything i cannot do anything to get answers BECAUSE IM NOT INVOLVED ANYHOW IN THIS TRANSFER . Oh my god this is ridiculous
Hvala obojici na dodatnim informacijama. Ali imam snažan osećaj da nismo na istoj strani, momci.
Poštovani kvr7mtsmgk,
Molim vas, pogledajte još jednom moje objašnjenje procesa povlačenja i fokusirajte se na tačku 2.
Ako ste objasnili situaciju Čejs banci ili JP Morganu kako razumete i stalno ponavljate ovde – pogrešno – razumljivo je da su vam postavljali takva pitanja.
Pokušaću da budem što jasniji sada i da vam dam primer. Imajte na umu da je to samo primer.
Recimo da kazino koristi provajdera plaćanja i/ili procesora treće strane za obradu isplata, i da pojednostavimo, recimo da ima normalan bankovni račun u banci A. Zatim postoje 3 druge posredničke banke (nazovite ih 1, 2 i 3 ) kroz koje idu povlačenja osim ako ne stignu do načina plaćanja krajnjeg korisnika (vaš Skrill nalog). Prva banka je banka A u kojoj GGBet ima svoj bankovni račun, a sve ostale transakcije i procese obavlja treći provajder kazina. Dakle, kada uplata napusti GGBet bankovni račun (banka A), proces na strani kazina je završen i nema nikakve veze sa daljim radnjama.
Ali, transakcija je otišla dalje, preko banke 1, 2 i 3, a zatim je stigla do vašeg Skrill-a, gde je vraćena u banku 3 - zbog vaše greške.
Sada su sredstva zaglavljena u banci 3 (JP Morgan). Nije vraćen u banku A (bankovni račun GGBet-a).
Dakle, tražili ste povlačenje na potpuno pogrešan način, što je samo vaša greška, odugovlačeći proces, dok očekujete da će kazino ispitati sve na svojoj strani sa svojim dobavljačima/procesorima plaćanja. Zašto bi kazino bio taj koji bi to radio ako je reč o poslednjem delu procesa, vrlo verovatno potpuno van kontrole kazina pošto su sredstva napustila bankovni račun kazina?
Bilo bi vam veoma zahvalno ako biste ponovo mogli da kontaktirate JP Morgan, tačno objasnite situaciju i zamolite ih da istraže slučaj sa detaljima transakcije/izvodom koje ste dobili od Skrill-a.
Molimo, pokušajte da dobijete izjavu/dokaz od JP Morgan koji pokazuje detalje primljene transakcije vraćene od Skrill-a. Obavestite nas da li je to moguće, i ako jeste, dostavite nam dotičnu izjavu.
Sada, takođe, zamolimo kazino da još jednom pogleda izjavu koju ste dali gore jer mislim da su svi potrebni detalji tu.
Dragi GGBet Casino timu ,
Prvo - vaša veza uopšte ne radi.
Drugo – tražili ste od igrača da kontaktira JP Morgan i da vam dostavi izjavu ili dokaz o primljenoj uplati u ovoj banci. Da li ste uopšte pogledali snimak ekrana koji sam podelio iznad?
To je izjava koju je dao Skrill nakon što ih je korisnik zamolio da ispitaju problem. Trebalo bi da pokaže sve potrebne detalje o vraćenoj transakciji JP Morgan banci.
Dakle, možete li da kontaktirate svog dobavljača plaćanja sa ovom izjavom/dokazom o vraćenoj uplati (snimak ekrana ispod) i da nam pošaljete ažuriranje da li mogu da lociraju izgubljena sredstva koristeći te detalje?
Greetings all,
Thank you both for additional information. But I have a strong feeling that we are not on the same page, guys.
Dear qvr7mtsmgk,
Please, look at my explanation of the withdrawal process once again, and focus on point 2.
If you explained the situation to Chase Bank or J.P. Morgan as you understand it and keep repeating here - incorrectly - it is understandable they asked you such questions.
I will try to be as clear as I can now and provide you with an example. Please note it is only an example.
Let's say the casino uses 3rd party payment provider and/or processor for processing withdrawals, and to simplify it, let's say they have a normal bank account in bank A. Then there are 3 other intermediary banks (call them 1, 2, and 3) through which the withdrawals go unless they reach the end user's payment method (your Skrill account). The first bank is bank A in which GGBet has its bank account, and all the other transactions and processes are made by the casino's 3rd party provider. So, once the payment leaves the GGBet's bank account (bank A), the process on the casino's side is done, and it does not have anything to do with further actions.
But, the transaction went further, through banks 1, 2, and 3, and then reached your Skrill, where it was returned to bank 3 - because of your mistake.
Now, the funds are stuck in bank 3 (J.P. Morgan). It was not returned to bank A (GGBet's bank account).
So, you requested a withdrawal in a completely wrong way, which is only your fault, dragging the process out, while you expect the casino will investigate everything on their side with its payment providers/processors. Why should the casino be the one who does it if we are talking about the last part of the process, very likely completely outside of the casino's control since the funds left the casino's bank account?
It would be highly appreciated if you could contact J.P. Morgan again, explain the situation correctly, and ask them to investigate the case with the transaction details/statement you received from Skrill.
Please, try to get a statement/proof from J.P. Morgan showing the details of the received transaction returned from Skrill. Inform us whether it is possible, and if so, provide us with the statement in question.
Now, let's also ask the casino to look at the statement you provided above once again because I think all the necessary details are there.
Dear GGBet Casino Team,
First - your link does not work at all.
Second - you asked the player to contact J.P. Morgan and provide you with a statement or proof of the received payment in this bank. Did you even look at the screenshot I shared above?
It is a statement provided by Skrill after the user asked them to look into the issue. It should show all the necessary details about the returned transaction to J.P. Morgan Bank.
So, can you please contact your payment provider with this statement/proof of the returned payment (screenshot below), and provide us with an update if they can locate the lost funds using those details?
Zdravo . Žao mi je, ali pokušavam da ih kontaktiram i nisu mi odgovorili skoro dve nedelje. E-pošta je moja jedina opcija u mojoj zemlji da ih kontaktiram, poslao sam im ovu izjavu koju mi je skrill poslao, ali kao što sam rekao - bez odgovora.
Da, moja greška zbog neuspelog povlačenja, razumem to, ali ako ne mogu da kontaktiram Jp morgan banku zašto onda ggbet stoji u uglu u tišini i uopšte ne gura ovaj slučaj? Da se nisam čak ni žalio, ne bi dali ni jednu f
hello . Im sorry but im trying to contact them and they haven’t replied me almost two weeks . Email is my only option in my country to contact them , i sent them this statement that skrill sent me but as i said - no reply whatsoever.
Yes its my fault about failed withdrawal I understand that but if i cant contact Jp morgan bank then why ggbet is standing in corner in silence and not pushing this case forward at all? If i didnt even made this complain they wouldn’t give single f
Nema veze, kvr7mtsmgk. Razumem. Hteo sam samo da vam objasnim procese iza toga. To nije tako lako, a kazino nema ta sredstva. Možda će JP Morgan odgovoriti u međuvremenu. Ako jeste, slobodno nas obavestite.
Osim toga, naravno, mogu da zamislim koliko je teško ako tamo čak i nemate nalog. Možda je to razlog zašto ne odgovaraju na vaše imejlove.
Međutim, kao što vidite, stoga sam se vratio kazinu. Njima ili njihovom dobavljaču plaćanja moglo bi biti lakše da to istraže. Mislim da bi izjava koju ste podelili mogla da sadrži sve potrebne informacije.
Dakle, sačekajmo odgovor kazina.
Nevermind, qvr7mtsmgk. I understand. I only wanted to explain to you the processes behind it. It is not that easy, and the casino does not have those funds. Maybe J.P. Morgan will reply in the meantime. If it does, feel free to inform us.
In addition, of course, I can imagine how difficult it is if you even do not have an account there. It may be the reason why they are not answering your email(s).
However, as you can see, therefore, I turned back to the casino. It could be easier for them or their payment provider to investigate it. I think the statement you shared could contain all the necessary information.
Aktivno smo angažovani u komunikaciji sa našim provajderom plaćanja kako bismo dobili potvrdu procesa vraćanja sredstava. Ovo uključuje detalje o tome kako su sredstva vraćena i na koji račun.
Budite uvereni da marljivo radimo na rešavanju ovog problema i da osiguramo da sredstva budu vraćena na vaš račun za igru što pre. Cenimo vaše strpljenje i saradnju tokom ovog procesa.
Hello,
We are actively engaged in communication with our payment provider to obtain confirmation of the funds' return process. This includes details on how the funds were returned and to which account.
Please be assured that we are working diligently to resolve this issue and to ensure that the funds are returned to your game account promptly. We appreciate your patience and cooperation throughout this process.
Voleli bi da zamolimo kazino da odgovori na ovu pritužbu. Produžujemo timer za 7 dana. Ako kazino ne odgovori u predviđenom roku, prigovo ćemo zatvoriti kao "nerešen", što može negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Trenutno još uvek čekamo odgovor našeg odeljenja za obračun u vezi sa ovim pitanjem. Razumemo koliko je važno da vas obaveštavamo i bićemo sigurni da ćemo vas obavestiti čim budemo imali vesti ili napredak da podelimo. Vaše strpljenje i saradnja su veoma cenjeni.
Hi everyone,
Currently, we're still awaiting a response from our billing department regarding the matter. We understand the importance of keeping you informed, and we will be sure to update you as soon as we have any news or progress to share. Your patience and cooperation are greatly appreciated.
Razumem situaciju i znam da u nekim slučajevima može biti potrebno više od mesec dana dok se takva istraga u potpunosti ne obavi.
Stoga ću vam još jednom dati standardne 2k7 dana da pružite nešto relevantno.
Imajte na umu da ako nema napretka dok ne prođe 2k7 dana, žalba će biti zatvorena. Međutim, možemo govoriti samo o privremenom zatvaranju, jer će i dalje postojati opcija da se u budućnosti zatraži ponovno otvaranje.
Radujemo se Vašem odgovoru.
Poštovani kvr7mtsmgk,
Sačekajmo nešto relevantno.
Hvala vam na beskrajnom strpljenju i razumevanju.
Dear GGBet Casino Team,
I understand the situation and know that in some cases, it may take longer than a month until such an investigation is completely performed.
Therefore, I will provide you with standard 2x7 days once again to provide something relevant.
Please note if there is no progress until 2x7 days pass, the complaint will be closed. However, we can talk about only a temporary closure since there will still be an option to request reopening in the future anyway.
Looking forward to hearing from you.
Dear qvr7mtsmgk,
Let's wait for something relevant.
Thank you for your infinite patience and understanding.
Odlučili smo da vam nadoknadimo izgubljeni iznos jer istraga može potrajati i duže, i ne možemo i ne želimo da vas zamolimo da sačekate dok se ne završi, shvatajući koliko ste zabrinuti i umorni. Duboko žalimo zbog neprijatnosti koje smo vam izazvali, ali smo veoma zahvalni na vašem strpljenju i razumevanju po ovom pitanju. Veoma cenimo vašu lojalnost i neizmerno nam je drago što imamo korisnike poput vas koji su spremni da sarađuju u svakoj situaciji.
Novac je već na vašem računu i ljubazno vas molimo da koristite alternativni način za povlačenje sredstava kako biste izbegli ponavljanje situacije. Takođe vas snažno pozivamo da ubuduće pažljivo birate načine plaćanja i pružite tačne detalje posebno za metod koji odaberete.
Branislave, posebno hvala na saradnji i pomoći u rešavanju ove žalbe!
Dear Janis,
We have made the decision to reimburse you for the lost amount as the investigation may take even longer, and we cannot and do not want to ask you to wait until it is completed, understanding how concerned and tired you are. We deeply regret the inconvenience we have caused you, but we are very grateful for your patience and understanding in this matter. We highly value your loyalty and are immensely glad to have users like you who are willing to cooperate in any situation.
The money is already in your account, and we kindly ask you to use an alternative method for withdrawing funds to avoid a recurrence of the situation. We also strongly urge you to carefully choose payment methods in the future and provide correct details specifically for the method you choose.
Branislav, a special thank you to you for your cooperation and assistance in resolving this complaint!
Hvala vam puno na vašem odgovoru i ažuriranju, GGBet Casino tim!
Poštovani kvr7mtsmgk ,
Možete li potvrditi gore navedeno i da je vaš problem rešen?
Da li planirate da povučete ta sredstva? Da li biste želeli da sačekam dok se vaša sporna sredstva potpuno ne povuku ili mogu da smatram da je stvar uspešno rešena i da zatvorim slučaj?
Thank you very much for your response and the update, GGBet Casino Team!
Dear qvr7mtsmgk,
Can you please confirm the above-stated and that your issue has been resolved?
Do you plan to withdraw those funds? Would you like me to wait until your disputed funds are completely withdrawn, or can I consider the matter successfully resolved and close the case?
Hvala vam, kvr7mtsmgk, na potvrdi i korišćenju centra za rešavanje žalbi Casino Guru. Pošto je problem uspešno rešen, sada ću vašu žalbu označiti kao „rešenu" u našem sistemu. Iako se iskreno nadam da se to neće dogoditi, ne ustručavajte se da nas kontaktirate u budućnosti ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
Hvala, GGBet Casino tim, na pomoći i saradnji!
Srdačan pozdrav,
Branislav, Casino.guru
Thank you, qvr7mtsmgk, for confirmation and for using the Casino Guru complaint resolution centre. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Thank you, GGBet Casino Team, for your help and cooperation!
Best regards,
Branislav, Casino.guru
Automatski prevedeno:
Poslali smo Vam e-mail
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Pratite nas na društvenim mrežama - Dnevni postovi, bez depozitni bonusi, novi slotovi i još toga
Primajte novosti i nove bez depozitne bonuse od nas
Pretplatite se na personalizovan newsletter
Mi nećemo deliti vašu e-mail adresu sa trećim licima
Odaberite koje e-mailove želite primati od nas i otkažite pretplatu u bilo kojem trenutku
Poslali smo Vam e-mail
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Niste dobili e-mail?
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Pretplatite se na naš bilten i saznajte gde su najnoviji bez depozitni bonusi, novi slotovi i druge vesti
Molimo vas da isključite AdBlock
Primetili smo da koristite AdBlock. Mi ne prikazujemo nikakve oglase, ali linkovi ka nekim kazinima neće raditi sa AdBlock. Molimo vas da isključite AdBlock ili stavite na belu listu našu stranicu.