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Dear ymunozv,

Thank you very much for submitting your complaint. I’m sorry about your problem. Before we proceed with the case, please allow me to ask you a few questions.

Have your mother’s friends used the same device to create their accounts in the casino? Have they activated any bonuses?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Veronika

Between yesterday and today my mother consulted her friends, and they told her that some members shared the equipment, since the elderly members could not configure the .

Thank you so much.

yerson

Entre ayer y hoy mi mamá consultó a sus amigas, y le dijeron que algunas socias compartieron el equipo, ya que las socias d avanzada edad no lograron configurar en sus dispositivos móviles, la .

Muchas gracias.

Yerson

Have they all used a bonus?

I don't know, however, my mother told me that a partner told her, bad information about your children, it only made us lose money 😤

Lo desconozco, no obstante, mi mamá me comentó que una socia le dijo, malo el dato de tu hijos, nos hizo solamente perder dinero 😤

Do all the accounts share some information? Did your mother's friends use the same phone number? Did they make any deposits in the casino? If so, did they all use their own payment method?

About whether they share any information, I imagine that the city, telephone numbers I don't think they have shared, and I don't know about the deposits and payment method, since what was delivered by my mother's partners was what was reported, and not They provided more information because it was something personal and that one does not share with friends, from what my mother told me, that she had asked her partners a lot, feeling that it is something personal and that it is not her place to investigate, for privacy and respect for they. For what is expressed is what I have of information.

Sobre si comparten alguna información, me imagino que la ciudad, números de teléfono no creo que hayan compartido, y sobre los depósitos y método de pago no lo sé, ya que lo entregado pos las socias de mi mamá, fue lo informado, y no entregaron mayor información por ser algo personal y que uno no comparte con amigas, por lo que me dijo mi mamá, que había preguntado mucho a sus socias, sintiendo que es algo personal y que no corresponde para ella indagar, por la privacidad y respeto hacia ellas. Por lo que lo expresado es a lo que tengo de información.

Thank you for all the relevant information. I would like to ask GGBet Casino to join the conversation and aid in the resolution of this complaint. Please forward any relevant documentation about this player's account blockage to veronika.l@casino.guru.

Hello everyone!

Yerson, we appreciate you bringing this matter to our attention, and we apologize for any inconvenience you have experienced. However, we cannot agree with your statement that you have created only one account in your name. Our records indicate that there are at least two profiles on our GG.BET website registered under the name Yerson Muñoz. Furthermore, we have identified matching IP addresses and device used for authorization, also there were attempts to abuse our site's no-dep bonus programs.

As stated in our Terms and Conditions, it is strictly prohibited to create multiple accounts for a single individual. This policy is in place to ensure fair play and prevent any form of misuse. You can find detailed information regarding this policy in our terms and conditions page at https://gg.bet/en/terms-and-conditions and our betting rules page at https://gg.bet/en/bets-rules.

Additionally, we have strict regulations concerning the abuse of no-deposit bonuses. Please refer to our casino bonus terms page at https://gg.bet/en/casino-bonus-terms for more information on the restrictions and limitations associated with such bonuses.

We understand your frustration, but based on the evidence we have gathered, including the matching data and the violation of our policies, we stand by our decision to block your accounts.

However, all the assumptions are made known only when it is time to withdraw funds, not when depositing, which makes the feeling of scam even greater. Thank you very much Casino Guru, fortunately I have already warned in other forums, platforms the risk of scam that this casino represents, which claims to be honest and regulated, which leads me to think that it is as honest as a collar and tie criminal, and regulated by his grandmother.

Shameless, since they stole a bonus for the first time when I just signed up, and stealing the real balance that I had that time (600 thousand pesos) and the bonus, this being the second and final time that it happens.

They say to the four winds that they are an honest and regulated casino, but the number of complaints associated with the transparency and honesty that it has on different platforms says otherwise.

@ggbet casino Thief.

No obstante, todo lo supuesto lo dan a conocer sólo cuándo es el momento de retirar fondos, no al momentos de depositar, lo que hace que la sensación de estafa sea aún más grande. Muchas gracias Casino Guru, afortunadamente ya he advertido en otros foros, plataformas el riesgo de estafa que representa este casino, que dice ser honesto y regulado, lo cual me lleva a pensar que es tan honesto como un delincuente de cuello y corbata, y regulado por su abuela.

Sinvergüenzas, ya que me robaron la primera vez un bono cuando recién me inscribí, y robándose el saldo real que tenía aquella vez (600 mil pesos) y el bono, siendo está es a la segunda vez y final que sucede.

Digan a los cuatro vientos que son un casino honesto y regulado, pero la cantidad de quejas asociadas a la transparencia y honestidad que tiene en distintas plataforma dice lo contrario.

@ggbet casino Ladrón.

Dear GGBet Casino representative,

please forward any relevant documents regarding the multiple accounts to veronika.l@casino.guru. Thank you very much in advance.

Hello

I have sent you all the information, please review it and I look forward to hearing from you.

Dear ymunozv,

GGBet provided us with enough evidence that you indeed opened multiple accounts in the casino and repeatedly used a no-deposit bonus. That is strictly against the rules of online gambling establishments.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards

Veronika